Axis Reviews 

Absolutely shocking. I’ve took time off work and lost a day’s pay. Nobody turned up to repair the fault. Front door will not open. This a health and safety issue

I have been a council tenant for many years and have come to realise that Axis operatives are either (a) completely incompetent or (b) deliberately sabotaging peoples' homes to create more work for themselves... either way they leave nothing but chaos and destruction behind after every visit... I recently had my bathroom taps replaced.... don't do it said my neighbour, as when they did hers they fitted them incorrectly causing a leak into the flat below... but still stupidly I allowed them to replace my tapes.... fast forward a few weeks and my downstairs neighbour is knocking on my door... there's a leak that has slowly slowly been building until it has saturated its way through the floor and the walls... immediately on the phone to Axis.... and out they come to fix the mess they made in the first place... opened up my bath panel, stopped the leak, and sealed everything back up and off they went.... as time went on there was a smell and my bathroom door became harder to close as it appeared to be swelling and my bathroom floor felt like it had a dip in it.... so back to Axis to report these issues only to be told they don't class as works that Axis would carry out.... even though their incompetence caused the leak.... and then when they came to repair the leak they didn't do anything to deal with the damage caused or to bring it to my attention... just closed my bath panel back up and went on their merry way... so now because of the time it was left, I've had to replace my bathroom door, my path panel and my entire bathroom floor due to their incompetence! honestly, if you are a council tenant it's best to just pay people privately than let these destroyers into your home!

Don't show up ! Had an 8 am - 1pm appointment didn't turn up .spent the last half an hour on the phone ,still haven't answered.

There cow boys cancelled on me 2 times now. Called me a week before an appointment and said had to cancel the appointment because they've got an emergency a week before my appointment

Two questions in the box before writing a review - What went wrong this time & How can the company improve.
First question, answer - emphasis should be on 'this time', you can virtually guarantee any repair they do, will need doing again, that's assuming anyone shows up to carry out the repair in the first place.
Second question answer - Close the company down.
As a repair & maintenance company, they are the WORST I have EVER come across. Having lived in council & H/A properties for nearly 50 years, I have experienced many different maintenance companies carrying out repairs to my homes. Axis seem to employ Jacks of all trades, I don't believe there is a craftsman among them. Every time I book a repair, it's cancelled last minute & I have to wait anything up to a month for another appointment & then I get the guy from Bodge it & Leggit!
When a job doesn't get done, they always have an excuse & it's always somebody else's fault, never theirs.
I am yet again waiting for someone to carry out a repair. I had to wait 3 weeks for an appointment & as always, they phoned to cancel the day before just prior to the company closing for the day. Now it will be yet another week before anyone carries out the repair, assuming they don't cancel again! It is a two minute job but they have nobody available. If I could do it myself I would but it involves plumbing & I'll probably flood the house, so I have to wait. Maybe I should send them the bill for all the water being wasted due to their inability to get a simple job done!
Companies usually have some saving graces but unfortunately, Axis have none. I have been waiting nearly 2 years for a couple of repairs & they keep fobbing me off with excuses, so now I've given up. It's like flogging a dead horse! If there are knock on effects from these it will be their fault, not mine. I've wasted more than enough time trying to get the work done.

The company needs a complete overhaul. They need office staff who are polite, courteous & care about customer service. They need maintenance men who are qualified in various fields, not odd job men who half the time don't know what they're doing & frankly, don't give a damn, men who aren't rejects from other companies.
Unless all H/A's refuse to renew contracts with this company, it will continue as it is, giving poor service, bodging repairs & making money hand over fist at tenants' expense (rent increases).

This company are not very good at what they do especially for Housing Associations. They do not bother raising jobs when they are required to. They do not call to see if you can do an appointment, they probably think that people in social housing do not work. They do not have very good customer service at all and they hardly answer the phone to Southern Housing to whom they have a contract with.

They are not a superior company when it comes to maintaining properties quite the opposite actually. They do not know how to manage MIS which incorporates booking in works for residence.

They are the part of the problem as to why Southern Housing cannot complete repairs and maintain properties in a timely and professional manner.

They act very below par in what they do and unfortunately Axis does not have professionality to conduct themselves.

Axis is contracted by London & Quadrant (L&Q) Housing for the fire safety works in Lewisham Towers, London. Their staff lacks inegrity and good work ethics - rude, defensive, abusive and unprofessional. Their work is nothing but 'cow-boy' standard and far from the threshold of 'decent housing standards". They have no respect or regard for your home. Shame on L&Q to expose their residents to such contractors, who puts money before residents safety and hygiene. We should start a petition to stop AXIS from bidding or awarded any private contract from public funding. They are disgraceful

Axis do work for Croydon Council, but as of June 2023 another contractor is taking over. Axis have already been paid for work in advance, yet they are now only booking repairs for dates after their contract ends. They rake in millions with no costs, and the next company starts with a deficit. And as the workmen only get paid for jobs they do, they too are losing money.

They say to start with the positive, unfortunately, this company leave customers with nothing positive. It doesn’t even deserve a 1 star and yet 1 has to be given to actually leave feedback.

Having had many years experience of having Axis do repairs to my home I feel in a good position to give fair and honest feedback.

This has to be one of the worst companies I have ever experienced, the workers they send out are incompetent, rude, lazy, partial to lying and have an attitude belonging in the 1950’s!!!

The office staff aren’t any better and are incredibly rude. If you dare to complain the hostility is intense and the lies start emerging. They never have any accountability for their actions and are arrogant in their approach to customers instead of empathic and lack integrity.

Their repairs are shoddy, they do not respect your home and are rude if you ask for ID and shoe covers. ID is frequently out of date, anything from days to years…one in particular was 3 years out of date!

As others have said if you complain it makes no difference and in fact you are treated much worse.

I can honestly say that the negative reviews are all genuine because these are things many like myself have experienced. We’ve heard that the housing are looking to get rid of them and are just as fed up as we are. That day cannot come soon enough.

The most disgusting and the most rudest customer service I have been came across.. it has been a month and my flat is leaking and no one has came to check it or fix it.. I hope their business come to the end as soon as possible cause there’s no any benefit for of being there if they serve no one!!!

I had three workmen from different races visit today, all turned up but only the plumber done the work he was scheduled to do

Didn't come out on arranged date to repair. Called to be advised that it wasn't in the diary despite me having the text from them to say it was which suggests that it would automatically go to their calendar. Then rescheduled for 3 weeks time!

Disgusting and incompetent I had a guy from axis come this morning to fit my bannister and I said to him someone else came last week and said He didn’t know who it was but somebody else is going around doing jobs and axis doesn’t seem to know . He said he would fit it today but I thought the other man who came was going to fix it as he told me he would .He said he would do it and went to get the bannister. On his return I noticed the bannister was wet when I pointed this out he seemed to not care and didn’t seem at all bothered. I decided to call axis to complain , I shouldn’t have bothered Patricia from the oldbury branch was rude arrogant and not empathic at all she blamed it all onto me . Disgusting behaviour by a disgusting company

Ridiculous and unreliable company I called them tosend an electrician since last week until now I didn’t have an electrician unacceptable poor practice.

Sick and tired of trying to get them to come out to fix the drainage in the block loft. When it rains it pours through my bedroom ceiling. All it takes is for them to come out, clear the blockage and leave. But no, they've got to "arrange the workforce". Meanwhile they're nice comfy and DRY in their beds while I'm up all night trying to keep dry wrapped in towels. And when this is mentioned and that I'm clinically vulnerable I get literally laughed at on the phone.
Absolute shower of sh*te. Quick enough to take the money off Peabody but will not do the work they are being paid to do. Reported on the 24th October and I'm STILL waiting and getting wet all the while these lazy swines are happy dry and warm at home

Absolute joke
I learned that I had water in my bathroom due to the Leak from the flat above
So called the emergency number,they be turned up,took out the light fitting,and told me they would send someone to put back in when paintwork dry and electrical wires dry and safe
So I heard the workman turned up to the flat above, fixed the Leak and he knocked on my door ,said phone the office tomorrow and tell them my ceiling can be fixed has an emergency due to not being able to shower and cover the wires ,by refitting the original light???
Oh no

They refuse to come out and fix stating not an emergency,and also only have October 11th available
I say no I work during the week 6am to 7pm so weekend
They say no
I received a call October 11th saying we have a appointment today,I say no I am at work and not convenient
I let them know I made a official complaint and not available,he hangs up!!
I received another phone call couple of days later,we can fix up Monday through Friday,I say no
I ask how is it not an emergency,she says no,I say give me your name please,she says I am giving her abuse and terminates the call
Meanwhile I still cannot have a shower because wires are bare and might start a fire
Am stuck and disgusted that theyyok that I lose £140 wages for a day during the week,but won't send out someone when I am home which is what they are supposed to be hired to do
Shocking service and my next step is a solicitor

Have to give 1star to comment, my gas has been shut off for about 8 years but the scumbags still make me lose a days wages and take tax payers money for a boiler service every year. The engineer comes round, I explain everything, I sign his paperwork and he leaves without doing a thing.

I can’t say one good thing to be fair. Been messed about and dismissed from the beginning of the job! My bathroom has been leaking into my kitchen for 6 months. Broken promises and failed appointments are just the start. The management do not respond to calls and simply put too much work onto the workers. All I want is a bathroom which isn’t going to cause further damage to my kitchen.

The actual engineer was fantastic, he did a great job, unfortunately the company are absolutely rubbish.
They have no regards for the customer, treat their staff appallingly and don’t actually care how long they leave you without gas.
Every bad review written about the company in Croydon is true…

Had to give them one star just to leave my review, Axis is shocking Company!
Had a annual boiler service booked with Axis/Brentwood Borough Council between 8 and 1pm 9th May 2022. Engineer turned up at 12.30pm, showing me his card at the door.
He entered my house, I showed him where my boiler cupboard was. He then asked if I had a gas cooker. To which my reply was 'yes'.
Sorry can't do your boiler service as I haven't a Gas cooker certificate! He then proceeded to call his office to tell them of the news.
Very annoyed with his attitude and the way he was with, the 'Sorry Love' can't be done, has to be another day now. Axis will have to rebook.
As he was in my hallway about to leave, Axis office phoned me on my landline, to rebook for two weeks time. 23rd May 2022. Morning 8-1pm
Two days later, I had a letter from Brentwood Borough Council to say I'd missed my appointment for my annual boiler service for the morning on 9th May 2022. This would be a black mark against my tenancy agreement. Couldn't believe my eyes in what I was reading.
Obviously they have a little scam going on in which they charge Brentwood Borough for the 'so called' missed appointments, even though I let him into my house and told me his name.
I have written to Brentwood Borough to point out their scam and how I hadn't missed my appointment etc.
Don't know why the council use such an awful, unreliable, company.
Doesn't give me much confidence in their boiler servicing either. Just hope they know what their doing or do they bodge that,too?