axs.co.uk Reviews 

STAY AWAY FROM THIS COMPANY. I have over $8,000 in tickets bought through StubHub and AXS and they still have not been released to me. I cannot access them through AXS or Stubhub. Their app and desktop site keep crashing or sending error messages. I talked to their representative, going through a their troubleshooting protocols and nothing worked. In have sent 15 emails and no response from customer service on either end. I will file a chargeback and/or sue.

My issue was never resolved. After repeatedly experiencing payment errors and missing out on tickets on multiple occasions as a result, I received a vague, fluffy response saying the issue had been investigated and that nothing had been found. Despite it being clear that something was going wrong, no explanation or solution was provided.

Because of this, I missed several opportunities to purchase tickets, and by the time AXS responded, the event had passed and there were no opportunities left.

AXS continues to be one of the most frustrating and poorly functioning platforms I have ever had to use to obtain tickets. The constant queues, technical issues and completely unhelpful customer service made the whole experience an absolute headache.

I genuinely don’t have a clue why The O2 uses AXS as its ticket provider — it honestly blows my mind. Seeing the number of similar reviews on here has at least given me some reassurance that it wasn’t just me experiencing these issues.

No meaningful help, no solution, and ultimately I missed out because of it. Absolutely terrible experience.

I would have given them minus if I could. It is an awful app.Besides the fact that the experience of buying tickets is horrible, the situation is the same in case of reselling your tickets.I resold 2 tickets on September 1 and they will give me my money back "6 to 10 days after the event"that is in december. Will they pay me interest for holding my money for four months? I DO NOT RECOMAND AXS.

The worst app I have used in 5 years. Actively user hostile. Buggy.

Impossible de transférer ou revendre certains billets VIP du concert de Céline Dion. Ils ne vous en informent pas lors de la transaction, c’est honteux, j’ai saisi la répression des fraudes et ai déposé plainte.

strongly advise against using this service to purchase any kind of tickets. They are simply unprofessional, and their customer support is absolutely useless.

I bought a ticket almost four or five days ago, maybe even longer, but I was unable to download it. The ticket is for the AEK–Hammarby match in Sweden.

I contacted their support team, and they told me that there was an issue with the IP address and that I should uninstall and reinstall everything. We did all of that and tried using four different IP addresses. I even asked a friend to help me and tried everything possible, but nothing worked.

Then their support team contacted me and told me that they had supposedly fixed the IP address issue and that everything was now fine. I connected again and tried to download the ticket, but it still didn’t work. I contacted them again and sent them messages, but they never replied.

Now, when I arrive in Sweden, I will have to go to the ticket office to collect my ticket, which completely disrupts my plans.

If you pay for a service and the ticket is supposed to be delivered online, it should simply be available online. Instead, their support team has been dragging this out for days, and I still don’t have my ticket.

Waste of time, constantly states “ something doesn’t seem right”

Poor experience with this company. Paid for tickets for Annaba show. Had a really bad experience now axs are withholding our money. Keep trying to pass me back and forth to hello@abba and they do not reply!!! I want my refund

The company offered no help or humanity when an honest mistake occured on my part, there is no phone calls of a payment is missed just an email that went to my spam,then they continue to email you as if you have a ticket for the next 5 months.today i went to download my ticket for this weekend to my horror apparently i dont have one! I paid 4 payments of £49 only time one payment lapsed so they took all the money although when i realised it had lapsed i offered to pay lapsed payment and more,spoke to me like i was a robot once i could finally speak to a human they literally offered no good will gestures or help despite my upset and distress. Enjoy my money guys, ive purchased on payment plans with other ticket venders if a payment is missed they make sure they text you, axs ask for your phone number but dont text, makes me think they want this to happen to customers. Shocking to keep sending emails and texts as though you have a ticket as well.

Constant issues paying - tried every option. Even bought a ticket to a different event so I could see whether my card was blocking it but it worked perfectly but when I got through to resale tickets again (to the event I actually wanted to go to) couldn't make a payment. Totally frustraating spent days trying to get this ticket and being let down by the tech

Very disappointed. No disability benefits whatsoever. AXS sucks and will never buy any tickets of any kind from them again.

Like Axs, but im collecting my tickets, Ax's doesn't allow you to have in Google wallet, cause, isn't a tickets, is usser id...

I have wasted 1hr of my life trying to purchase a ticket from their website. It’s crashing, not accepting card, horrible user experience overall looks like a total scam. Avoid this service if you have an option to purchase your concert ticket from somewhere else!

If I could give it zero I would. Constant glitches and problems, constant crashes, absolutely pathetic....independent platforms like dice really show how this industry leech doesn't care about music fans at all...

Absolute joke trying to buy tickets on either website or app. Keep getting kicjed off as it assumes I'm a bot????? Have done everything that has been recommended, ie clear cache, delete cookies, try another browser, try another device, use data on phone, turn off vpn, uninstall app and reinstall, reset password. Have contacted axs and just told to do the above. Still getting no where and getting fed up with with whole situation. I understand that there has to be protection from bots buying up tickets, but thia is ridiculous. Surely there is something that can be done.

Recently attended Madness in Brighton 24/07/2026. Was told it was the only available date. About 3 days after buying tickets another date was introduced 23/07/2026. Much better headline acts than I booked for. Additionally, Madness werent due to start till 9.00 pm but we were forced to go in before2.00pm or 4.00pm and if not suffer a further late admission charge of 10 or 20. Absolute scandal. Just to force us to buy drinks at ludicrously priced rates ie £3.50 can of orange or £10.00 for horrible lager. Sound system was rubbish anywhere near the back. Different ball game for the day before.

Absolutely fraudulent operation. Your wife and kids will need YOUR id to get into the event. The CEO of this company is a known child sex trafficker and it shows.

The website is buggy, loses sessions often, and then asks you to use another browser. It is a trap; using another browser gets you flagged as a bot, after which you get nothing but vague error messages and unhelpful AI chatbots telling you to do pointless things that don't help. I tried installing the app. It was worse. I could not log in with my account; it insisted my email address was an attempt at a new signup. The worst service ever, and that's saying something.

Here’s a polished, clear Trustpilot review that keeps the facts while making it easier to read:

Terrible Accessibility Experience – Misleading Information and Poor Customer Service

My experience with AXS’s accessibility team has been incredibly stressful and disappointing.

On 10 July, I spent 1 hour and 21 minutes on the phone with a gentleman who told me there were plenty of accessible tickets remaining for the American Express Adventure event and advised me to call back at the suggested time to purchase my ticket.

A friend had also told me that tickets could be held for seven days, so I called back later. After spending 1 hour and 35 minutes on the phone, I was told by another adviser that the American Express adventure was sold out. Naturally, I panicked and, as soon as I had the money, I purchased a standard ticket during the early hours of the following morning.

At 9:00 am the next day, I contacted the accessibility team to explain that I had bought a ticket but needed a companion (plus one) ticket, as this is clearly stated on my Access Card. Instead of receiving help, I was repeatedly passed from one person to another.

I made a formal complaint and asked for my calls to be reviewed. I then dealt with someone called Tia, whose communication was unprofessional and inconsistent. She told me that if she couldn’t provide an American Express Adventure companion ticket, she would help me find an alternative. The very next day, she emailed to say she couldn’t help at all, that I couldn’t receive a refund, and that I couldn’t get a companion ticket.

After making another complaint, I spoke to John, who was polite, understanding, and professional. He explained that providing a companion ticket after booking isn’t normally their policy. However, he also recognised that I had only booked the standard ticket because I had been given incorrect information by AXS staff. Thankfully, my companion ticket was eventually issued.

Unfortunately, the problems didn’t end there. I have severe osteoarthritis in my knee and requested an aisle seat as a reasonable adjustment. I was told that no amendments could be made to my booking. To make matters worse, I also found that I had been blocked from purchasing tickets on the AXS website.

As a disabled customer, I expect accurate information, consistent advice, and reasonable adjustments. Instead, I spent hours on the phone, received conflicting information, had to make multiple complaints, and was left feeling ignored and unsupported.

I will never purchase tickets through AXS again, and I sincerely hope they improve their support for disabled customers.

Bought concert tickets to Dierks Bentley, front row on the aisle since my wife and I are not tall people and we didn’t want the hassle of looking over the rows in front of us. We got to the venue at Phil Long amphitheater in Colorado Springs and when we got to our seats, the guest services person told us that our seats were not available for this show and that they would give us the best seats available. What they gave us was four rows back and ten seats in from the aisle. We spent the evening moving back and forth trying to avoid the rows ahead of us so we could watch the show. AXS has no concern or desire to correct the problem just a few days after the show. I was told there might not be much they can do since the show is over. How in the hell was I supposed to know before hand that this was going to be a problem. I have learned recently and by researching that AXS has a poor reputation for not resolving issues similar to this and really don’t care. There are other ticket apps much more reasonable to purchase through so I think we will be going away from AXS and trying somebody new. Good Bye AXS.