axs.co.uk Reviews 

I turned up at the O2 after great expense with my 83 year old mum, only to be told the show had been cancelled and I should have been notified. I received no notification in any way, including no email to junk. The phone numbers for this company don't work. You can only email them, and I got a reply saying resolved, without any actual communication from them. I've not received any refund. This is by far the worst customer experience I've ever had, by some distance. It's like dealing with a scam company.

I once thought Ticketmaster was the worst thing to happen to live music. Then I tried buying tickets through AXS...

The last time I used software that even came close to being this completely broken and bug ridden, I was trying to install an experimental server on one of the worst operating systems of all time: Microsoft ME.

I have never in my life encountered such a dreadful, unfit for purpose, utterly Non-functional website.

Having been redirected multiple times, on 3 occasions to broken links which caused me to have to restart the whole checkout journey, I finally got through. Only to immediately be flagged as a bot despite passing the captcha 4 times and not using a VPN. After going through the whole process again from the beginning, the show was predictably sold out.

A few weeks later some resale tickets were available. This time I actually managed to buy them. At least I thought I did. Until a few hours later when I got an email informing me my booking had been cancelled due to a missing payment (the funds had been taken from my account)

After several days of trying to get customer support to resolve the issue, I was given a refund. Not the tickets. Not an apology. Not even an attempt to rectify the situation. I paid for the tickets. The checkout was successful. I had them taken off me for no reason as far as I can tell other than that I was unfortunate enough to be one of the thousands of customers who ran into a severe bug in the software.

AVOID AVOID AVOID! Bought tickets 6 months ago, couldn't print tickets off until the day before, as weren't available, only to find out that the parking was not included and you have to pre book parking 24 hours before the show. Tried to re sell the tickets on their site. Totally hopeless.
They emailed me today to say I might want to lower my price , this was 2 hours before the show and couldnt even get access to the ticket selling page via my account to edit the price. Total rip off. AVOID

They don't accept payments from NatWest bank so I can't buy tickets and I can't order on line as I'm disabled so have to ring up so now I can't go and see one of my favourite artist.

Clearly only LEGAL ACTION is going to sort out the appalling AXS IT system. I have tried, as a person having to go into hospital, to sell my tickets - but the re-sell process does NOT work. So I am now appealling to my credit card company to intervene.

Failing that I will sue AXS for breach of contract and it is contractually obliged to allow the resale of tickets. AVOID AXS.

Signed up for artist presale. Got through wait list to finally get some tickets. Almost nothing left. Ended up buying some that were a little more expensive than I wanted. Look two hours later and there are HUNDREDS of tickets showing up. Literally so many available now. Feels kind of nasty - like they were pretending to have none available. Really nasty and underhanded. Wish I would have waited now but every other site I have used has had no tickets left then.

I cannot log into the App at all! I reinstalled the app, changed my password and nothing fixed the issue. How can I go to the concert if I cannot access my tickets. Totally frustrated and no help from AXS either!

If you ever want to become tech savvy, try buying a ticket from AXS. I am having payment issues since past two years and noting gets resolved.
The support always tries to divert attention to problem with banks/cards and your faulty laptop and internet connection issues.
No one at support has any clue what is going wrong. They sometimes even advise you to try changing the internet connection.
Come on AXS, just shut this website down.

Ticket Master are bad , this company and it's unfit for purpose ap and website are atrocious
If any event i wish to attend necessitates the use of AXS and unfortunately many do, I won't be going. Nothing is worth the lost time and aggravation that attempting to use AXS provides. I wasted 2 hours today attempting to locate my tickets and when I do find them , I will attempt to sell them, probably costing myself yet more wasted time. If I can't sell them then I guess I just turn up at the venue and hope the website works?
No! It's one thing to waste hours at home on a dud website but I'm not dragging myself to London on the off-chance that the AXS ap decides to work that day. I am done with AXS.

Terrible, terrible, terrible. AXS is one of the worst and shadiest companies I have ever has the displeasure of having to use. "Insurance Coverage" wouldn't refund my ticket which I was sick, even with a doctors note. I then resold my ticket, and even though it was resold for the same price I bought it for, with their obscene sales fees I only got 50% of my money back (supposedly, I still don't see the money in paypal over a week later). Not to mention all the technical errors, awful app, and getting locked out of my account conveniently when I was trying to make an insurance claim (coincidence? probably, but you never know)

Disaster, trying to get Luke Combes world tour 2026 for August Wembley! I had Bootlegger early access and got through twice, each time putting 3 tickets in my basket, only to be told I couldn’t purchase them. These were 3 seats next to each other and the only ones on the row! Tried for an hour and then gave up! Crazy system!

Awful customer service, bought tickets through them which I was unable to attend could only sell them via their site which if you searched for the event would show as no tickets available

Worst site for ticket sales ever. Getting super frustrated as resale tickets appear but no one actually can get them. If you finally get tickets to checkout, after a hundred times, you get an error message about the payment not being able to process. I've now wasted so many hours and days of my life with this crap.

They wouldn't recognise my mobile number so when they say they're going to send a code it never arrives. I had to give my husbands number. This is such a waste of time. What is wrong with emailing tickets. This process is so frustrating. Further more, there is no way of contacting anyone by phone or email. They use a bottle which doesn't understand.

I would give this group a zero. No response to queries about why my tickets for the PBR event in Las Vegas are not in my account but the tickets from 7 and 8 years ago are. No contact phone number. Trust Pilot lists their address as "Los Angeles. United Kingdom' Last time I heard it was still in the USA.

Don’t even think it deserves one star. Why is buying concert tickets such a painful experience? Terrible!

This app is a complete time waster. So frustrating

System detects you as bot no matter what you do. No vpn, no proxy, doesn’t even matter. It’s a shitty system that is so poorly run it cannot even do the one single thing it should - give people who’ve queued up for hours the chance to see their favourite show. Hope this shit show of a company goes out of business and their shareholders cry like little babies. Shame on you.

I guess if tickets to the event you want are being sold through ASX then you’ll try despite the reviews but…

Having followed the instructions in detail and got to the front of the queue for event tickets today, only to be restricted access at the point of selecting a date for being a ‘bot’. An absolute farce.

The first time I used AXS to purchase gig tickets, I did so with no issues.
The second time? Blocked as a bot. I spoke with customer support and credit to them here, they were friendly and unblocked my IP for me (the only reason they get an extra star). But by that point all the tickets were gone due to it being a high demand event.
I attempted getting tickets for another high demand concert today. With last time in mind, I used the same device and WiFi. They unblocked me right? I should be fine. How very wrong I was. I waited in a queue for 25 minutes, only to be greeted with a message I was blocked as a suspected bot again.
Whatever systems they are using to try and prevent bot activity are not working *at all*. I'm just a regular fan. I purchase 1–4 tickets at a time (my son, mum and nephew have overlapping tastes in music, so the tickets are only for us). I've never resold a ticket in my life. And even if I did, I certainly wouldn't ask for more than face value (I've even emailed my MP begging for laws to stop tickets being sold above face value). However, in both cases where I missed out, due to being blocked as a 'bot', there were immediate tickets available on re-sale sites. The bots/touts had got them, and I, a real fan, did not.
Until AXS addresses this issue properly I absolutely cannot recommend them.