axs.co.uk Reviews 

We tried to book tickets for rhs Wentworth this weekend but the axs system wouldn’t let me, it kept saying to try a different device / try mobile data etc- we tried everything it suggested on 5 different devices but were still unable to book the tickets, axs customer service is not open on a weekend so we were unable to call them and unable to book at all.

You know what I love? Repeatedly putting my payment details in for a resale ticket, and being rejected at the point of payment. Wasted day, and no tickets.

I would have given it 0 if I could. They have mixed up my tickets and impossible to get past their useless bot to speak to an agent

IF I could give minus 100 I would. Most disgusting, unhelpful customer service I have ever had to Deal with in my life. I accessed their link through PJ live (A venue in Aberdeen), got through, picked my standing tickets for the Aberdeen venue, confirmed and paid, only to then get a confirmation for the 02 in London! Contacted customer service, to fix this. Obviously all Aberdeen tickets were sold, fine whatever, so I wanted a refund. Lady told me she couldn't give me one, Then changed her tone and told me she would submit a request. Told them I needed the money back so I could give it back to friends so they could secure tickets elsewhere and the lady told me to resell them to get my money back quickly. Resold them only to be told I get my money back TEN DAYS AFTER the concert has ended. Why tell me to resell KNOWING I wanted my money back today? Went round and round and round in circles with their customer services who couldnt give two tosses and refused to pass me to someone who could help me. Really NOT happy with this company. Avoid Avoid Avoid!!!

HORRIBLE- Never again!! Didnt get my tickets till about 2 hrs before the show, which was 100 miles away. Never made it- WHAT A SCAM!!! If only I had read the reviews before purchasing....NEVER AGAIN!!
Zero communication, you only get chat bot which doesn't help at all...

Booking nearly £1300 for group of abba voyage tickets . Entered payment details. Error message. Turns out they have taken the money BUT are STILL showing tickets for sale online. Can't contact them by phone. Online chat says no human available. Avoid like the plague

Avoid AXS like the plague.

I booked tickets for ELO 6th July but unfortunately my wife was taken ill so put tickets up for sale through AXS resale. Received email telling me they had sold and had to add payment details to my account. I logged into account and entered personal details but The continue button didn’t work despite trying countless times.tried using Bot but just kept telling me to add payment details. AXS phone numbers listed are no longer in use. Managed to send email to support address I finally found explained situation and received email telling me again how to add my payment details! I could scream
Don’t know if I will ever yet a reply which leads me to my £185 refund.

Booked tickets for RHS Hampton Court Garden Festival. After being talked through the booking procedure by a very nice lady.... the big day came. What a disaster. I checked the app had the tickets before leaving home. All was good however at the entrance gate, no tickets showing. Even the helpful man who was going to scan my QR code was unable to find it. The screen was blank. Seems I was not alone. Countless others along with myself were directed to the ticket office where they took my name and printed out a ticket for me. What a frustrating experience. Hopefully RHS will not use this method for tickets at their next show.

Please please please avoid booking tickets through AXS. Their chat live with an agent feature is one of the worst I’ve ever seen. The agents ask you all these questions making you leave the internet app to check your email ie: confirmation number and when you come back to the chat the agent is gone and you have to start all over again. It took me 3 attempts to realize it was on their end and not mine. They should make a warning that you cannot leave the app & need both your phone and a laptop if you want any help. Also, they’re giving everyone their tickets ONE day before the event??? How sketchy. I tried asking the agent further questions & he just ended the chat. Not even answering any - Kevin W. then Tasha C. The next agent Took 40 minutes just to answer ONE question I had. It was ridiculous. She took 5 minutes just to ask me another question & not even answer my first question. I tried to ask for a supervisor several times & she assured me they didn’t have one and there was no way to contact one. Yeah right.. she just didn’t want to get in trouble

I'd give this zero stars if it were possible! The most complicated, unuser friendly website imaginable. I'm trying to book tickets for RHS show and have just given up in total frustration. Avoid this site at all costs.

Booked tickets for RHS Wentworth and told I needed that AXS app to access my tickets.
Went to download the app and ended up with a fake site but had already given my card details before I deleted the fake app.
Fraud team have contacted me this evening that they have declined subscription payments of 59 pounds to a site in Cyprus twice in the last week linked to the fake AXS.
Be careful, thought I was savvy.

The most frustrating ticket booking experience I've ever had. I'm pretty computer literate and I regularly buy a very wide range of goods and services online but simply attempting to buy two tickets to the RHS Flower Show via the AXS website took me over half an hour. I very nearly gave up altogether! I frankly can't be bothered to go into the various problems that I encountered but the whole process was a truly dire experience. I simply can't understand how The RHS came to award this year's ticketing service contract to AXS and I very much hope that they never do so again.

Had to use them to buy RHS show tickets. 3 times it told me I was a bot, probably because I was clicking too fast and kicked me out! You have to download the app because they don't provide etickets. Horrible experience. Will not be going to any more RHS shows if they don't change ticket providers.

Why can't I access my account unless I'm using my home WiFi? Can't access any customer service whatsoever!! What an absolute shambles this lot are - on a par with Ticketmaster!!

Awful awful awful… no phone number that works.. no way of contacting.. downloaded app.. can’t access my tickets which I legitimately bought 10 months ago! Scam.. charlatans… DO NOT USE

Why on earth are the RHS using this dreadful company to book the Hampton Court Flower Show through? Dreadful non human contact and complete lack of advice. Expect you to be a computer programming expert just to be able to book tickets. RHS - you are losing money, if hundreds of people like us, just gave up trying. Even the helpdesk and customer service phone numbers are not in use. If I could have given zero I would have.

I sold my tickets on axs over 15 working days ago. (6th July) Their terms and conditions say they will transfer the money within 10 working days if the sale. I called to complain and they said it would be transferred the following day. This hasn't happened either!
Terrible. And meanwhile the money accrued interest. Lucky them.

Brought tickets off the site for £500 had to cancel so you can only resell through axs…..don’t think they were advertised had to drop prices over the weeks and ended up getting £92 back for then when they sold day before concert!
Terrible service! If I could put 0 stars I would!

I bought a ticket for Billie Eilish concert on the AXS website one year in advance. Now, I just can't access my account and my my ticket. They say they can't unblock my IP in Portugal. But when I bought the ticket I was in Portugal and there was no problem. Now, I need to resale my ticket and I have tried a number of times to settle this with the support but they always suggest to use another device, but they don't give a solution. And none of my devices is working.