Baboodle Reviews 

Fantastic experience using Baboodle for the first time. Will absolutely be using again!! Great communication throughout the process and fab stroller received to use for the week.

We rented travel prams from baboodle for 3 months and used the yoyo’s for 1 month to travel with as well as daily use. I love the flexibility that baboodle offers and their customer service was excellent during the shipping process as well as when we needed help with getting extra accessories. This is our second and longest rent so far and we can’t be happier with the service. Thank you baboodle team!

Baboodle provided excellent service, with prompt and reliable delivery. The stroller was in very good condition and of high quality, making the overall experience smooth and satisfactory.

I've rented a couple of time and the I've always experienced excellent service, the booking process is seamless and the the team are incredible. Items arrived ahead of time and in perfect condition.

excellent quality and service, i would reccomend to use, i am very pleased and would use again, thank you

So easy to use and everything arrived on time and in great condition! Returning was also super easy and stress free!

Excellent service. The pram arrived spotlessly clean although did not come with the bumper bar or shoulder pads as pictured. Delivery was very speedy and return was super easy.

Highly recommend. Easy to sign up and order and easy to return. Great product

I think this is the third or fourth time we’ve used Baboodle - we just absolutely love the convenience of it! The whole process from ordering and delivery to returning is so straightforward and easy to do, I couldn’t recommend highly enough.

Great options and availability for a selection of products. Every summer we rent a travel pram and it’s the best decision. Everyone in the airport always ends up asking me if I have 2 prams and I tell them about your company and how renting it for holidays are the way to go!

I rented a carrier and a pram for my holiday with my partner and little one, this made it so easy! Didn’t have to worry about where to store the gear afterwards or the price of purchasing it outright, honestly so happy there’s a business like this out there.

Excellent service, I wish we found this company sooner. Used an alternative company last summer and had lots of issues; this was so straightforward and easy to use, we’ll definitely be using them again!

Baboodle was extremely useful and efficient. Each time I had a query, they were very professional and quick and getting back to me. They could not have been more helpful!

Didn't end up needing product I rented, customer service term were great and I returned early for a partial refund.

ANOTHER UPDATE:
The pram arrived ahead of my trip and now on holiday with it, with everything having gone smoothly. It was actually brand new! I appreciate the team following it up and making sure it arrived on time!

UPDATE:
I received a call from Baboodle this morning. They had seen my review and we had a conversation about what happened yesterday.

The crux of the discussion was that Baboodle maintain they had responded to my emails and sent tracking information that the pram would be delivered today, but for whatever reason, I did not receive those emails or the tracking information. I have since shared screenshots of the emails I sent, and Baboodle shared copies of the emails they say were sent to me. It appears there was a breakdown in communication somewhere, although I remain disappointed that I was essentially left in the lurch and ghosted, particularly given that I received all communications and tracking information relating to the first box delivering the pram accessories.

After a bit of a back and forth, I won’t go into the details, I agreed to update my review to reflect the conversation we have now had.

Baboodle have now confirmed that the pram will be delivered today, which is what they had told me in the emails they say they sent yesterday but I did not receive.

I will update this review again if it arrives.

I appreciate the to call this morning, this is what should have happened yesterday. It shouldn’t have taken a review to get to this stage. While I also appreciate they’re a small business, the level of stress when issues cannot be resolved and there’s no way of communicating to resolve them was way too high. I think it is only fair that I reflect that in my review.

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I almost never leave reviews, but my experience with Baboodle has been so awful that I feel I have to.

I have genuinely been left traumatised by this experience. What should have been a straightforward order for a pram has turned into an incredibly stressful situation, culminating in a panic attack, with Baboodle leaving me without the main item I ordered and with virtually no time to arrange an alternative.

My order was due to arrive ahead of a trip at 6.30am on 20 August. On 18 August, the other accessories arrived but the actual pram was missing. DPD confirmed they had only received one small box that weighed 11kg and had not received the pram.

I immediately contacted Baboodle. Their chat function does not work and there is no telephone number, so the ONLY way to contact them is via one email address. You are therefore completely at their mercy as to whether and when someone decides to respond.

What followed was astonishing.

Despite me explaining that the pram was not there and that DPD had confirmed they had only received one box, I was asked: “That is the pram box – have you checked inside?” I had to explain that the box contained the fan, parasol, net and bar. I then sent photos of the box and its contents to show that a pram could not fit inside it — which was exactly what I had already told them.

Eventually, after repeated emails, and they going quiet on me, I was told the pram had apparently been dispatched directly from a supplier and that they were “chasing up the tracking”. I was promised an ETA. They went quiet again and as I am writing the review, I have heard nothing.

I still have no pram, no tracking information, no ETA and no meaningful communication.

I have been left in an absolutely impossible position. I am travelling at 6.30am on 20 August, so even if they eventually respond, the damage has already been done. I have no use for the other items without the actual pram and now have an extremely limited amount of time to find and arrange an alternative.

The lack of communication has been genuinely shocking and heartbreaking. At times, it has felt as though I am not dealing with a real company at all. The way I have been completely left hanging and effectively ghosted has honestly made me feel as though I have been scammed.

I have now formally requested a refund for the pram. I will also be returning the other items and seeking a refund for those, because they are of no use without the pram.

I have absolutely no confidence that I will receive the money back promptly, given how difficult it has been to get any response in the first place.

Baboodle: this is not how you treat a customer who has paid you for a product and is relying on you to deliver it. Mistakes happen. Parcels go missing. But what is completely unacceptable is the lack of communication, the absence of any functioning customer service channel and leaving a customer in a state of panic with no practical solution and no one to speak to.

I would strongly recommend thinking twice before ordering from this company, particularly if you are ordering something time-sensitive or essential for travel.

This is my second time using baboodle - amazing service, so easy and convenient!

Absolutely brilliant from start to finish and so easy!

Easy and convenient.

Second time we have used this service! Very reliable, excellent products.

The pump worked great for me from when I rented it which was 4 months post partum and I started to notice my milk dipping with the wearables I had. I saw great reviews for the spectra pump but could not afford to buy it out right so this worked absolutely great for me and was even better for my milk supply! Will deffo be using this service again in the future god willing 🥰 xx