Baby Boutique UK Reviews 

The pram we’d been looking for was out of stock everywhere! We sent baby boutique a quick email for stock check and got a response straight away that they had and was ready for delivery which was such a relief! We quickly made payment and to our pleasant surprise the parcels arrived the very next day! So glad we trusted this company we’d never heard of and very grateful for the fast customer service! Thank you much again :)

Ann and Ollie x

Had a wonderful experience working to order and import a pram set. Excellent customer service and responsiveness via email. Also said great communication when encountering some issues with the shipping courier and all was correct in the end. I felt very supported during the whole process of custom ordering and importing. Highly recommend :)

Very disappointed – would not recommend this company!!!!

I’m extremely disappointed with a pram I recently purchased. It is advertised as being suitable up to around 3–4 years old, My daughter is only 18 months and already has barely any room in it (She's also small for her age!). I honestly don’t see how we will be able to use it for much longer, which makes the age range advertised very misleading in my experience!!

Unfortunately, I disposed of the original box before I had the opportunity to properly try my daughter in the pram. When I contacted the company to explain the situation and ask to return it, I was told they would not accept a return without the original packaging. Despite explaining that the pram is simply not suitable for my child, they refused to offer any alternative solution.

I’m now left with a pram that my daughter is highly unlikely to get any real use out of and no way to return it.

Very poor customer service and very disappointing experience. I would recommend other parents think carefully before purchasing from this company, particularly if you are expecting the pram to comfortably last until 3–4 years old.

Absolutely shocking company!!

bought a “cuddle co etta nursing chair” in pregnancy in prep for newborn feeding. It took over 5 weeks to arrive (was still waiting for it the week before my due date) - had I known it would be this delayed woukd have rather bought directly cuddle co / John Lewis etc. emailed and completed online form at baby boutique multiple times without response despite. Called and spoke to lady who said they would call me back but they never did. Called again and lady sorted it as it hadn’t been shipped. I’m sure nice shop but sadly not good for ordering online - they should be more transparent when buying about delivery times - expect at least 1 month plus (from my experience)

The booster chair was sent from manufacturer not the shop which extends the delivery time. The company is genuine and although the initial communication was slow, they alleviated delivery concerns and the product arrived well packaged. Competitive pricing can recommend.

If you are hesitating due to the poor reviews please don’t! The ordered my pram Sunday night and I emailed to double check it was in stock as I’m due in a few weeks, the sales team were so helpful! They emailed me personally to let me know it had been despatched and it arrived on Wednesday ready to go.
Great service

Quick delivery. After being let down by another retailer. Would recommend. Thanks

Great staff, very helpful. We will be back :)

The product is lovely. The main issue was with the expected delivery date, as originally it said 3rd Aug, then it changed and then it changed again so I would check this if you need the product within a certain timescale. The communication from online sales wasn't great however Sarah from the shop was really helpful

Absolutely fantastic service from initial enquiry, to orders then collection of goods.nothing was too much, staff extremely helpful dispite our order changes. Updates for new orders. Very happy and we would recommend Sarah and her team of highly trained staff.

Great price and fast delivery. Would recommend

Ordered a bebecare travel set, which included the changing bag. The total order was over £1600. The order was not delivered within the dispatch time. I emailed baby boutique to chase and they then send the order out. I was not sent any delivery notification which resulted in me missing the first attempt. I then waited in at home the following day for the delivery - with no notification if it would arrive, despite emailing baby boutique. The deliver arrived but only 1 box. After challenging this with the deliver driver, the rest of the delivery was located and handed over. The changing bag was missing. I emailed baby boutique informing them that the changing bag was missing. Baby Boutique told me they would contact the supplier. It's been over a week and I have not heard anything. I tried contacting them again to follow up, send a email etc, and I have had no response in the last 3 days. Customer Service is terrible.

I recently purchased the mybabiie MB450 luxe travel system in the exclusive colour way cookie. I had to pre-order do to the exclusive colour way, and after reading some of the reviews I was a little nervous it wouldn’t arrive before baby was born, however, the staff reassured me and kept me updated with time scales and asked about my due date to make sure I’d have it in time and the pram arrived right on time as originally advised. Now I’ve built the pram and it is absolutely stunning, I couldn’t be happier! The product was missing the phone holder from the box and I contacted mybabiie about this directly. They arranged to send me a replacement part within 10 minutes of me contacting them which I was so impressed with! Thank you so much to baby boutique for the great service! Highly recommend!

On a positive note when the 3 in 1 buggy/car seat/pram arrived it was fantastic and very good VFM and we were very pleased with it. Ordered 15th June and arrived early August although the initial delivery date provided was mid July. Fortunately it arrived just prioir to my grandson being born which became a worry as time dragged on. I tracked the package via shop and tbh it wasn't helpful. On the day of delivery the car seat was delivered with no pram/buggy. I called baby Boutique who were confused. Amazingly the pram/buggy arrived out of the blue an hour later and I never heard from Baby Boutique which was slightly disappointing. What can I say. They got there in the end. Order early would be my advice.

No problems from ordering to receiving

Pleased with my purchase nice and soft hooded towels for babys would recommend x

I ordered a recaro booster seat over 2 weeks ago. I heard nothing from the company despite the delivery time stated on the website.
I chased the company and did not get a response. I then emailed again the day after stating I had read reviews and I was concerned. Only then did they respond telling me that the car seat came direct from recaro and they were having issues. I was patient and explained how urgently I needed the seat since my little girl had outgrown her current seat. I was informed they did not have the pink seat in stock even thought the website said it was available for order and they stated that this was due to recaro telling them to take it off back order as they had stock. I asked if they could swap to the orange seat if this was in stock or asked for a refund if not. They agreed to swap it to orange and said this would be shipped urgently. This was Monday 27th. Again I heard nothing so Wednesday 29th I emailed again and was informed the seat had been shipped and I would be contacted by the courier prior to delivery. I asked for the tracking information and was informed they did not have it. I asked if I could have the contact details for the supplier to chase myself but as of yet I have not had a reply. It is now Sunday 2nd August and I have had no communication and still no car seat despite the company taking £200 payment after the order was placed on the 17th July. This leads me to believe it hasn’t been shipped at all.

I did not want to put a review of the company on here as I am a firm believer of giving people a chance especially when it’s an independent business and when they have responded they seemed like they actually wanted to help but since I’m having no joy or response this was my last option.
Should I actually get a response or the actual order shows up I will update my review but I would hate for someone else to be stuck in my position where they desperately need something but do not have a spare £200 floating around to order from someone else.

Edit: as promised I’ve updated my review from 1 star since I’ve had a response with a tracking number.

I didn’t get my product, so I can’t really give this company a better rating but they were eventually forthcoming with a refund and seemed to be genuinely apologetic.

I wouldn’t advise buying without first checking on whether the order really will be dispatched in time and I’ve recommended to them they up date the promise on the website, as stating a 1-2 day dispatch is at best misleading.

I do wish them well though.

Product was excellent and price competitive but delivery took 5 weeks and updates only provided when chased

Visited the store today. It was so much better than we expected there was little tags with all the different bundles shown so we could see what was included. The staff member helped us choose and nothing was to much trouble, she even tried our chosen pram in our car to see if would fit before we bought. Brilliant service.