Baby Birds Reviews 

I was going to buy a second hand rain cover from a well know site - but just put a general search in to see where else i could get a cover for our secondhand pram - and Baby Birds popped up. At first thought ‘this is too good to be true’ - but the item has arrived in super quick time and is a fraction of the price of the second hand one. Lots of delivery updates and well packed. Very impressed - thank you.

I order a car chair for my grandson, thinking it would arrive in a couple of days. This was in July. I then chased the order and was told it wasn't in stock and could have it in a different colour right away. I left it again for afew weeks as the one I ordered was the one we wanted, but ended up changing the colour to get the chair, as my grandson was getting too big for his chair... this chair also did not arrive so I requested a refund.. that was the 30th of August and I am still waiting!! I'm now out of pocket as I had to buy one from somewhere else.

My order never arrived. Contacted the telephone number provided, that asks for a different number and then hung up. Out of 3 emails the company responded to 1 email asking my order number, that was 10 days ago and still they haven't replied. My order was supposed to arrive weeks ago and they haven't even provided a tracking number. Terrible customer service.

Customer service is inexistent. Absolutely impossible to call in as they just defer you to email , thus . They don't reply to emails either . You just get automated responses . Considering I've spent £179 i would expect just a little bit of customer service . It wasn't until I ordered my product did it state that it's "Due in the middle of the month" I have emailed 6 times to both sales and customer service , and neither have got back to me . Hoping my money hasn't just disappeared into the ether .....

An absolute joke of a company! Placed an order almost four weeks ago and still haven’t received it. I’ve since requested a cancellation and refund multiple times, only to be completely ignored. It’s ridiculous that I have to repeatedly chase a company for a refund on an order they have failed to deliver. Terrible communication, shocking customer service and a complete waste of time. I’ll now be contacting my bank to get my money back. Avoid!

Scam artists. Ordered car seat 2 weeks ago - not arrived. No answer on phone as it's automated and tells you to email. Emails go unanswered.

Avoid at all costs!!!

Do not order from them. It is a scam. Ordered a product for £89.95 on 22nd July and was informed delivery would be 10 days. It’s now the the 13th October and there has been no delivery or refund despite numerous requests. Each request for a refund is answered by an automated email saying they will try and respond within 72 hours. Do not order of them it’s a scam!!!

Awful experience. I ordered an item on 14th September (bought for £99.99) which was supposed to take max 10 days to arrive. Fast-forward 2 weeks later and I contacted them to ask where my item was - only then did they tell me it was out of stock but they were apparently trying to sort… A few days later I asked to cancel the order and get a refund. No reply on email. On instagram they did reply and said I could get a refund but couldn’t tell me when the refund would be processed. A week later and no refund has materialised, so I will be reporting to trading standards. Thankfully my bank has given me the money. Judging from all the other negative comments, this company is a scam. Do not order from them!

Ais was absolutely fantastic and very helpful! Will be coming back for sure!

Amazing customer service
I purchased the owl 360 stroller. I had questions about my order so I sent a message on Baby Birds instagram. Meg was SOOOO helpful! She gave me all the information about my order that I needed and was so lovely. These days it’s rare to experience such friendly customer service and I was so grateful for Meg’s help. Needless to say my stroller arrived on time and it is fantastic….and affordable! Especially when compared to other strollers on the market. In summary, 10/10 for the product and 20/10 for customer service!

The customer service is appalling. I’ve tried calling the number on their website and you can’t get through to anyone. They force you to contact them via email which my most recent email didn’t get a response for 5 days and the response didn’t address the issue I’d emailed about! So I’ve had to reply and now have to wait for several more days to hopefully receive an answer to my previous email. It is very frustrating that you cannot get anything resolved!

Ignore these negative reviews… clearly just people that haven’t got their item next day. It’s not Amazon 🤣
We wanted a new carseat annd stroller and had an amazing experience! The car seat was a great price compared to other online competitors and the stroller was fab. We did have to wait a few weeks for the car seat but that’s to be expected! They sent the stroller out within 5 days and it was perfect 🤩
The customer service was super helpful and she explained how their system works as the Carseat would be a longer wait and we were more than happy to wait. We will definitely order again. Thanks so much Baby Birds

I ordered an item from this store paying more than other stores because it was the only store that had it in stock. They failed to inform me that it wasn't in stock and they wouldn't get it in stock untill a few weeks after it had become available for less money elsewhere. Customer services were difficult to get hold of and only responded after I left negative public comments on their social media account. Do not order from here

Awful. Had to give 1 star but they don't deserve that. Ordered a Tonie box 2 charger at the beginning of August. Apparently they had some supply issue how ever this was not communicated. I waited and waited and chased and in the end I asked to cancel my order. I am still waiting a week on for my money back. No response to email/FB msg, no telephone number to speak to someone. Was told it had been passed to accounts to refund however no further communication. Absolutely appalling. Quickly take money but then don't return it. AVOID!!!!

Bloody awful company. Ordered a pram about a month ago which was to be delivered within 10 days. No communication no information no nothing and I’m yet to receive anything.
I’ve emailed them a million times, got one response after like 4 emails where they said they haven’t even processed the order and that was it.
Call lines don’t work either so you’re stuck with emailing them and they don’t reply. I need the order cancelled now as the pram was needed for a specific reason so had to end up buying from elsewhere and now it’s stuck and not even being processed!!! Avoid this place at all costs.

Absolutely awful company, and the worst experience I have ever had with a company. Ordered a car seat which they informed me was no longer in stock and they had no idea when it would be back in stock. Requested a refund, only just received a partial amount of the money, 3 months later after weeks of chasing, sending emails and barely getting a reply. They sent a ‘free’ window cover and have taken money off my order for that, which was not requested or even needed (but somehow they sent this separate to my car seat order).
I would recommend you not to use them, their customer service is awful.

Placed my order with Baby Birds a month ago and still haven't received it.

Goods obviously take ages to arrive and they wont contact you to advise unless you contact them first.
Extremely poor retailer.
Meanwhile I am still waiting for the alternative colour choice to arrive even after being assured it was available for immediate dispatch.
(Order Number 317644)

I am ​leaving a review to express my strong dissatisfaction with my recent order, placed over four weeks ago as a gift.
I received no status updates until I proactively reached out across multiple channels, including email, WhatsApp, and Instagram. Despite these efforts, I received identical, unhelpful responses on two separate occasions with no actual progress updates. Furthermore, the communication lacked basic professionalism and courtesy. I also noted that the item remains available for purchase on your website, despite known supplier difficulties.
Given the lack of customer care and transparency, ​I​ will never use this company again

Ordered a tonie box on the 24th August. After a week of waiting, with no shipping notification I chased the order because it was for a birthday. After a further 5 days I got an email back to say it wasn’t in stock and was coming in from a supplier! I waited some more and then ran out of time so ordered it from Symths Toys and it was with me the next day. Now I’m chasing my refund. So far this order has taken over a month and still no cancellation or money back. My advice, shop somewhere else. Don’t give this company your money. Worst customer service I’ve had in many years!

Went to Baby Birds because my granddaughter needed a new car seat. Had a tight budget but needed something that would be safe. Adam helped me out with a suitable seat that didn't break the bank and when I popped back to collect it he even fitted it in my car. Can't recommend enough.