Baby Birds Reviews 

Ordered a tonie box on the 24th August. After a week of waiting, with no shipping notification I chased the order because it was for a birthday. After a further 5 days I got an email back to say it wasn’t in stock and was coming in from a supplier! I waited some more and then ran out of time so ordered it from Symths Toys and it was with me the next day. Now I’m chasing my refund. So far this order has taken over a month and still no cancellation or money back. My advice, shop somewhere else. Don’t give this company your money. Worst customer service I’ve had in many years!

Went to Baby Birds because my granddaughter needed a new car seat. Had a tight budget but needed something that would be safe. Adam helped me out with a suitable seat that didn't break the bank and when I popped back to collect it he even fitted it in my car. Can't recommend enough.

Ignore all the negative reviews, partner and I went to look at prams and ended up buying the silver cross cove after the staff gave a full demonstration and shared their knowledge with us. Felt like the team went the extra mile. Staff told us we'll get it in time for baby's due date and it actually came quite a bit earlier. Put our minds at rest that its all sorted in time for our new arrival! Feels similar to buying a sofa cant always expect it to arrive straight away but I felt we were reassured throughout the whole process.

Wouldn’t even give this joke of a company any stars they are appalling, I bought nursery furniture for my sons new baby, I purchased on the 6th of August and the furniture literally just arrived on the 23rd of September, this is after him emailing on several occasions asking for a refund, it takes days for anyone to even bother to reply, no communication whatsoever didn’t even bother to let us know it wasn’t in stock until we questioned the delivery, they wanted us to choose other furniture, told us we couldn’t have a refund as the order was going through but had no idea how long delivery would be delayed, this company were still advertising the same furniture for sale on their website and it was saying it was in stock even though they know there is a problem with getting the goods from the manufacturer….steer well clear I have no idea how this company is still in business

Product has not been delivered. Unable to get hold of company; contact number leads you nowhere and emails are unanswered.
Terrible customer service.
I will request claim back imminently.

We had an awful experience with Babybirds. All products showed in stock and were meant to be dispatched 1-2 business days. Weeks have passed and no sign of any delivery. I could not get in touch with customer service, there was little response via email. It has transpired that two out of four products ordered were out of stock and the two in stock were ready for dispatch. Another week has passed and no delivery or reply via email (impossible to phone them unless you have extension number). Finally I got a reply when contacting the company via Facebook message (!). Another suite of emails followed where I have asked for a refund for the entire order as it still has not been dispatched. We generally felt really scammed. We still have no refund but apparently it is being processed. Please do not order from this website to avoid the headache that comes with delays and awful customer service. I really hope we get our refund but at this stage we may need to raise the issue with our bank.

I would strongly advise against purchasing from Baby Birds. What should have been a straightforward order and refund turned into a three-month ordeal with some of the worst customer service I’ve experienced.
I ordered a Bizzi Growin baby carrier in June. It was out of stock on Bizzi Growin’s own website, so when Baby Birds allowed me to order it, I reasonably assumed they actually had stock themselves. When it hadn’t been dispatched, I contacted Baby Birds to cancel. They told me they were still within their 7–10 working day delivery timeframe, so I initially agreed to wait.
It still wasn’t dispatched. Eventually, Baby Birds contacted me to say that the carrier was actually out of stock with Bizzi Growin and they were waiting for it to be restocked. So it appears they didn’t have the item themselves at all. At that point I asked for the order to be cancelled and refunded.
They confirmed my refund had been sent to their accounts team for processing. I therefore understandably believed the matter was resolved.
Except it wasn’t.
After more chasing and incredibly slow email responses – often taking weeks – the carrier was inexplicably dispatched and arrived anyway, despite the agreed cancellation and refund. I immediately contacted them to explain that I no longer needed it and asked how to return it. This then became another ridiculous back-and-forth where they repeatedly seemed to misunderstand the situation and at one point told me they couldn’t cancel/refund the order because I had received it – completely ignoring the fact that I only had it because they dispatched it after agreeing to cancel and refund it!
Eventually, after months of emails, I managed to return the unopened item. Tracking confirmed Baby Birds received the return on 8 September, yet I still received no refund and no acknowledgement that they had received it.
The only time I seemed able to get a prompt response was after commenting publicly on one of their Instagram posts about still waiting for my refund.
The final straw was being told that my refund had once again been passed to their accounts team but that they were “unable to provide an exact timescale” for when I would actually get my money back. Retailers have legal obligations regarding refunds – a customer should not be left indefinitely waiting for their own money after a returned item has been received.
I eventually gave up dealing with Baby Birds and opened a PayPal dispute. After months of chasing Baby Birds, PayPal reviewed the dispute and resolved it in my favour in less than 12 hours, returning my money.
I originally placed this order in June. It has taken until September to finally get my money back, and ultimately it was PayPal, not Baby Birds, who resolved it.
Absolutely awful experience from beginning to end: painfully slow responses, contradictory information, an order dispatched after a refund had been agreed, repeated chasing, and seemingly no urgency whatsoever about returning my money.
I would not purchase from Baby Birds again and would strongly recommend others think twice before ordering.

Despite reading mixed reviews, I took a chance and made an order as the item I’d been after had a good offer on it. Within 24 hours I was made aware the item wasn’t actually available, yet they had already taken my money. I asked for a full refund. It’s now been a month. Supposedly my case has been with the accounts team for weeks now, but I’ve yet to hear from them regarding my refund. When I email them for updates, I get a blanket response. I cannot understand how a company can function like this and still be in business. I am now pursuing further action. Do not make a purchase with these scammers.

Awful! Ordered the tenderleaf birds nest cafe for my daughter’s birthday- website stated 7-10 days delivery from order date… it didn’t come. After 10 days I contacted customer service. They replied the same evening for my order reference. Once I replied I had to wait another 3 days for a response, in which they told me my item was waiting to come from the supplier and once it’s in their warehouse they would send it- and that I should receive it 7-10 days from ordering date…. So
Basically wasted two weeks now and had to reorder from another company- hoping it will now come in time! Shocking service! First and last time I will ever use them.

Ordered two car seats on the 27th August, they stated delivery within 7 days. I have had numerous communication but there is a week between each response, where once they have offered me the car seats in another weeks time in another colour, I have declined this and asked for a refund a week ago. I have an active dispute now and I am still awaiting a refund. I have had to purchase the car seats elsewhere.

Awful company. I ordered a car seat for my child and 3 months later, it’d still not arrived. I kept messaging them asking about it and they kept putting me off telling me it was due in a shipment coming up. Eventually I gave up waiting.

After several attempts, they agreed to refund me. That was over two weeks ago and ‘due to the time it takes to process the refund’ I’ve still not had my money back and my son still doesn’t have a car seat.

I’ve no idea what the delay is. Are they having to refund that many people that there’s a 2 week backlog?

Avoid at all costs. They’re clearly selling things they don’t actually have.

DO NOT buy from this company. I wished I’d checked the reviews before I made a purchase. I placed an order for a nursery furniture set in July which the company didn’t have in stock, despite being stated as in stock on their website. It took them a week to advise that the order wasn’t in stock. By this point, the range I particularly wanted was out of stock at every other store. The company tried to offer alternatives but none worked with the dimensions of our nursery so I requested a refund. It has been nearly two months since I placed the order and still haven’t received the refund. Thankfully I paid for the order on a credit card and have raised a dispute with my credit card provider. It is completely unacceptable to withhold customer money for this amount of time when an order has been cancelled and charges are incurred on the customers side. I have raised a complaint through their ‘complaints process’ but unsurprisingly haven’t had a response yet. What a terrible customer service experience.

Absoultly shocking do not order from here .. i orderd a footmuff for £90 that said was in stock and numerous emails to see when it was going to be deliverd for them to keep saying in a few days and still no sign of it it been 2 months 🫠 ive asked for a refund but going of others reviews looks like im gunna have to get a refund from the bank.. terrible customer service!

BEWARE! Scammers, Liars and Cheats! Ordered a stroller over 2 months ago and it still hasn't arrived! If you try to call the number, it says you have to put in an extension number to speak to an agent. If you send them an email, it takes minimum 3 working days to receive a reply. And if you receive a reply, all they say is 'we are truly sorry... blah blah blah... we apologise for the continued delay... blah blah blah... we will try to get this sorted for you as soon as possible... blah blah blah...

So poor. No items delivered. Emails ignored. Now fighting for a refund.

Company is a scam, hasn’t sent my car seat despite repeatedly chasing, they have sent the base but not the seat and are now saying I have to pay to return the base… I ordered this in June and I am due in 5 weeks, do not order from this company

Bought a stroller & footmuff for my son, it arrived in the expected time they told me 7-10 days and I also spoke to customer service and felt the reply was quick compared to what these other reviews say! I was impressed

I made an order on 03/09/26 and I still haven’t received confirmation of my order or delivery. I find this really unprofessional

Ordered a Kindercraft 6-1 trike on 21/8/26 with delivery of 7-10 days but am still waiting for it. I contacted them by email/instagram (as no customer support available at all through phone). I was told that the item was not in stock and they didn’t know when the item would be.
Surely if an item is not in stock they should inform you straight away or not take any orders.
I was told after I emailed them that I could have a refund, but when I replied to say yes please (this was asked for 9th September) and am still waiting for this to be agreed. Surely if someone has asked for a refund and a company has offered one then that should be dealt with straight away rather than being passed to someone else only to wait a further few days before a reply. Very poor customer service.
UPDATE - Refund was agreed on 16th September but here we are 25th September still waiting for it to be actioned by the Accounts Team!

Do not order from this company. I can’t even imagine how many poor people they have took money and not explained situations. Avoid at all costs!!!