Baby Birds Reviews 

Terrible company and customer service.

The product was ordered with an estimated 10-day delivery time. After waiting a full month with no delivery, I eventually asked to cancel the order. No tracking information had been provided, but I was told the order could not be cancelled because it had already been dispatched.

Fine — I returned the product immediately, unopened and unused. That was a month ago, and I am still chasing them for my refund.

Customer support has been extremely poor throughout. Replies are consistently delayed and, when they do respond, they provide little to no useful information or clear timescales for resolving the issue.

At this point, I believe they have breached my rights under UK consumer law, and I am now having to take further action to recover the money owed to me.

I would strongly recommend avoiding this company.

I ordered 2 baby bouncers on 17th August. There was a 7 day delay in the order which I was notified of before purchase, and I agreed to. After around 10 days I was contacted to say that the items now wouldn’t be delivered and was offered the option of another item or a refund. I opted for a refund and then bought the bouncers from another site(these were delivered a day later). Even though I’d asked for a refund, I had someone contact me offering other options to which I replied I’d already bought the items elsewhere and just wanted my money back. This was 25th August and I still haven’t received a refund. I’ve contacted the company on numerous occasions and only receive the automated response. Awful customer service and awful communication. A refund should have been sent when I originally asked, instead of the back and forth I’ve had to go through and still not receiving my money back

Item turned up damaged. I made it clear I wanted a collection and a refund.
They ignored this request despite it being in several emails and started me on a warranty claim process.

It’s now been 25 days and I still have a damaged item in my house taking up space, it’s been 3 days since they last responded to an email and they still have my money.

Horrific business. Do not order anything online. I ordered a carrier and after 3 weeks of no contact, was told it was out of stock! It’s then taken nearly another 2 weeks to try and get a refund and I’m still trying! Really not something I want to have to deal with newly postpartum and no carrier!

Thank you for this beautiful pup baby walker it is beautiful- we are so happy with this purchase and would not hesitate to recommend you.

Purchased a pram was told 7-10 days delivery on website and 1-2 days for car seat base. 10 days later no pram not sure when delivery will be , due to have my baby in 5 days and don’t have no pram set or car seat. You can call the business only can email , the getting back to you time is ridiculous and takes ages for a response. I’ve asked numerous of times for them to contact me on the phone but they ignore my emails , I’ve asked for a refund no reply and also that will take a number of days to receive so looks like I will have no car seat or pram for when I have my baby leaving me stranded or having to purchase another pram / car seat which I don’t have the funds for

Baby Birds were absolutely fantastic.

As a first time Mum, I felt completely overwhelmed and found it difficult to cut through the noise of what brands were telling me I needed to buy vs what I actually did need to buy. I reached out to Molly for some advice, and it was like a breath of fresh air - no sales pitch trying to sell me items that would earn commissions, just genuine recommendations from a Mum who knew what she was talking about. I also found that whilst other stockists did not have the specific items I wanted in stock (I.e. the specific colour of car seat I wanted), Molly seemed to have all of the obscure little bits in just the colours I needed.

Once I had decided what I wanted, the items were ordered by Molly quickly and arrived within a couple of days via courier delivery, securely and safely packaged. The invoicing/receipting process was easy to navigate with clear instructions and I really couldn’t fault a single aspect.

I also think it’s really important to mention that Baby Birds were the only company which we were able to find that sold proper sheets that fit the specific dimensions of the cot bed which we had bought from Pottery Barn. The sheets were high quality, organic cotton and also affordable, so great for any parent who wants to give their child the best but can’t break the bank to do so.

After this experience, my husband and I are firmly of the opinion that Baby Birds will be our primary go to provider for all things baby.

Meg, excellent customer service. Thank you very much for your help with the order.

The worst company I have ever dealt with. I ordered a car seat which I hadn't received after weeks of waiting, so requested it was cancelled and refunded. It was a nightmare even trying to contact them at all - no phone line, no voicemail, no email replies for weeks until I incessantly messaged on Instagram. After over 8 weeks, I finally received a refund via bank dispute. Their customer service is almost non-existent and they seem to be scamming many people out of their money.

I would absolutely not recommend them to anyone. Do not buy from Baby Birds.

DO NOT BUY FROM THIS COMPANY, purchased furniture on 12th July, don’t deliver to Northern Ireland, STILL waiting on a refund, complete fraud of a company have never seen anything like it, BEWARE COMPLETE SCAM

Awful customer support. No customer service contact number - you have to email. Auto response to email says they are too busy so there will be delays on responses. Takes them one week to reply to email then when you respond with the information requested it takes another week for them to respond again. My sons toniebox broke down within warranty and toniebox support was excellent with guidance and responses within 12 hours, however they deferred to babybirds as the retailer and now nothing is moving forward. Really disappointing.

Absolutely appalling!!! Placed an order 3 weeks ago, item wasn’t available til mid September (this was only stated after ordering) asked for a refund as it was a gift for my daughter on August 21st. Then they said
they could send me a different style out…constantly sending them emails for this delivery with reply’s taking days! Asked for a refund on many occasions again taking days to respond. And still waiting for a refund last response from them 2 days ago. Absolutely disgusting. Would avoid this company!!!

Ordered a pushchair on the 13th of August from this company it’s now the 26th of August I still haven’t recieved it!!! I have emailed them no response I’m literally house bound with my 6 month old little girl as I have no pushchair to take her anywhere I can’t afford another one if I would of seen the reviews before I would never of ordered looks like I’m going to have to do a charge back with my bank absolutely disgusting scamming people that are buying items for baby’s!! UPDATE! was told they was pushing for cosatto to dispatch my order the next day that never happened chased baby birds back up ignored again successfully got a refund with my bank this morning!! Worst company I’ve ever had to deal with never again

I placed an order on 14th June for a travel cot, which had an advertised delivery time of 7 days. 15 days later, the item had still not been dispatched. I requested a refund at that point, but customer service refused and told me I would need to wait for delivery.

When it finally arrived on 8th July, I refused delivery as instructed. Ever since, I have been given the runaround trying to get my money back. Customer service repeatedly tells me a refund will happen, but it never actually gets processed.

I have now filed a chargeback with my credit card company as was left with no alternative.

Please avoid shopping at Baby Birds. If you need to deal with customer service, you will get nowhere.

I ordered a car seat on 3rd Aug and the order clearly said 7-10 days delivery. Today is 15th Aug and product hasn’t even been dispatched yet. I have sent 5 emails last week but no response. Their customer service number asks for an extension otherwise it just directs to the email. Worst company I have ever dealt with in the UK.

Ordered car seat on 1st Aug, 14th Aug now here and NO car chair has arrived, Emails to Baby Birds gets you an automatic reply stating that they are very busy at the moment and will do their best to get back to you! Many days passed since I tried contacting them. SOLUTION: contact my Credit Card company and raised a dispute with Baby Birds, Credit Card company has refunded the money and now Baby Birds will need to prove to the Credit Card company that they did meet delivery timeframes (which they didn't). Does seem like they are selling items that they just don't have.

I was slightly skeptical ordering from here after reading the reviews. But I took the plunge and purchased my icandy peach 7 cookie duo pod, im so pleased I took the chance and ignored reviews. I spoke with someone on Facebook first to see if this was is stock and they were so helpful and lovely. I then went online and made my purchase, which was delivered within 2 days of buying. Excellent service id definitely recommend and will definitely shop again from this store. Thank you 😊

Diabolical. Did not have the product in stock but allow an order. Sent an email weeks later to say it’s delayed. No option to cancel. Reply once a week to emails trying to sell other products instead of refunding. No phone number to call. AVOID AT ALL COSTS.

Terrible customer service - AVOID!
After two months I still haven’t received the baby car sear I ordered on June 8. Despite repeated requests for a refund I haven’t received that either.
They take a long time to answer emails and don’t answer the phone at all
I have now taken this up with my credit card company and will not shop with them again

I ordered a baby carrier online. When I heard nothing about the order being dispatched after a week or so, I chased it up. Only to be told they didn't have the item in stock. I requested a refund. This took some time to confirm, due to slow response to emails. Since then (over a month ago) I have been repeatedly in contact with the company to find out when the refund will be issued. I am told time and again that the request has been sent to the accounts department, but I am still waiting for my money to be returned. I feel extremely disappointed and frustrated. This was one of the only items for my baby that I was able to pay full price for (times are tight!) and now that money is kept from me and I have no baby carrier.