Babyplanetonline Reviews 

We came in today and had the pleasure of meeting Ellie who I was fortunate enough to meet

As soon as we walked in we were greeted with a smile and helpful information, lots of personalised support and no pressure felt to buy at the time. We since came back and have purchased our full travel system and will probably return for our nursery furniture.

Really friendly staff, excellent service in the derby store

Friendly helpful staff

Really helpful at the Derby store. Using personal experience to help us and made us feel at home from our first visit to today (the purchasing visit)

Been to the Derby store this morning, and what fantastic service we received. Susan was very friendly, helpful and definitely knew all the answers to what we asked. Made choosing our baby’s pushchair very easy.

Very informative and high quality service.

Rubbish DO NOT order from here or Baby Planet at The Baby Show

I wanted to share my experience with my recent purchase of a Silver Cross Breez Travel Bundle from the Baby Show at ExCeL London, where payment was taken through Baby Planet.

I placed my order on 7 March 2026 after being advised delivery would take 6–8 weeks. Instead, the order was significantly delayed, with the chassis, carry cot and car seat arriving separately over an extended period.

* 7 March 2026 – Order placed at the Baby Show ExCeL London.
* Promised delivery – 6–8 weeks.
* 15 May 2026 – Chassis delivered.
* late May/June – Bassinet and car seat delivered separately.
* After 4–5 uses – Chassis developed a rattling fault.
* Current – Chassis being collected for inspection/repair; replacement in mean time? NO
* still waiting for carrycot stand to arrive likely August now.

After only approximately 4–5 uses, the pram chassis developed a fault and now has to be collected for inspection or repair. I have also been informed that the carry cot stand has been delayed until Aug for delivery likely, meaning I still do not have the complete bundle I paid for.

I appreciate that delays and faults can happen, but I am extremely disappointed by the overall experience, particularly given the premium price of the product. As a new parent, having a reliable travel system is essential, and this experience has caused significant inconvenience and frustration. No compensation, no form of alternative.

I have now submitted a formal complaint to Baby Planet and Silver Cross and hope they will resolve this matter promptly and fairly. I will update this post with the outcome.

I’m sharing this so that other parents are aware of my experience when making purchasing decisions. NB Silver cross is manufactured at the Venicci factory, I would buy from them instead if I had the choice.

If I could give 0 stars I would.
I ordered a car seat 2 weeks ago. Website says dispatch and delivery within 3 days. I have had no tracking or updates and nobody is answering the phone.
Do not trust this drop shipping company. They clearly don't hold stock.

Sue was very helpful, showed us everything we needed and explained everything, very helpful! Made the experience a lot easier and stress free!

We visited the Derby store and would highly recommend. The support that was provided was incredibly helpful and we got an amazing bundle price.

Thank you Derby store for all of your help.

Diane at the Derby store was extremely knowledgable and helped us with selecting the best package for our needs. Very helpful and friendly. Highly recommended.

Great experience, really helpful and informative. Ellie at the Derby store was the person I dealt with and she talked me through everything, kept me informed about my delivery generally overall happy with their service and offering! Thank you!

Baby planet derby
Was very helpful staff and really helped us on choosing our new pushchair

Brilliant experience from start to finish at the Leicester branch. Yasin was so helpful in helping us to find the perfect bundle for our newborn and the order came through so quick. When we arrived to collect the bundle, Aysha was so helpful and even fixed in our isofix base for us. Couldn’t recommend more!

Great Experience, all the staff members at Derby were very helpful and friendly.
Got the exact pram we were looking for

Went to the Derby store it was a great experience. Customer service was amazing

Thanks Diana much love 😘😘

We travelled well over an hour to the Derby store to look at the TFK pushchair and the help and advice was so helpful in making our decision to purchase. They even built it for us in store, amazing service thank you!

Excellent service, great range of products and no rush for collection or payment.

Came to view originally in February as Ashby store now closed. Susan and dianne at the Derby store were excellent. Very Knowledgeable and welcoming into store. Thank you ladies for a lovely experience x