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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer

Beoordeeld met 4 van de 5 sterren

Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

191 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 69% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 3 van de 5 sterren

I couldn't find details on the size of…

I couldn't find details on the size of the stone. In fact it's minuscule so I can't give it to the intended recipient as she is a larger lady and it'd look ridiculous

22 april 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your feedback, and I’m sorry to hear that the item didn’t meet your expectations.

We do our best to provide clear and detailed product specifications on each product page before purchase, including information such as pendant height, stone dimensions, and total weight to help our customers make informed decisions. I’m sorry if this wasn’t clear or easy to locate in this instance.

We completely understand that buying jewellery online can sometimes be difficult without seeing the item in person. For that reason, we offer a 30-day money-back guarantee from the day of delivery, so if the piece isn’t suitable, you’re welcome to return it for a full refund.

If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.

Kind regards,

David Whitfield
Director of Customer Experience

Beoordeeld met 1 van de 5 sterren

Delivery was late for a special…

Delivery was late for a special occasion
Had to run around last minute to find a replacement

16 april 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your feedback, and I’m sorry to hear that your order did not arrive in time for your special occasion.

We completely understand how frustrating and disappointing this must have been, especially when you had to make last-minute arrangements. This is far from the experience we aim to provide, and I apologise for the inconvenience caused.

If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.

Kind regards,

David Whitfield
Director of Customer Experience

Beoordeeld met 1 van de 5 sterren

Awful experience

Awful experience, I called twice to confirm if my order was expected to be delivered on time and was told that it was only to later receive a text saying it’s delayed.

Then arrived three days later than the expected date.

Advice to the company, if on you can’t guarantee that your product will be delivered on time then please tell your call centre staff to advise this accordingly.

16 april 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning Kiran,

Thank you for your feedback, and I’m sorry to hear about your experience.

I completely understand how frustrating it must have been to receive reassurances about your delivery, only to be informed of a delay shortly after. We apologise for the inconvenience this caused, especially given your efforts to confirm the timing in advance.

Your comments will be shared with our team so we can address this internally and ensure our communication is more accurate going forward. We appreciate you bringing this to our attention, as feedback like yours helps us improve for all our customers. 

If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.

Kind regards,

David Whitfield
Director of Customer Experience

Beoordeeld met 5 van de 5 sterren

Fantastic product and quick delivery…

Fantastic product and quick delivery necklace looks a million dollars 😁

16 april 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon,

Thank you for taking the time to share your fantastic review.

We're thrilled to hear you're happy with the necklace and impressed with the delivery speed.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

User friendly easy ordering process…

User friendly easy ordering process with delivery made as promised on time. Good quality product at a very competitive price well presented with quality fashionable gift wrapping.

10 april 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you found the ordering process smooth and the delivery timely.

Kind regards,

Ruby & Oscar

Beoordeeld met 1 van de 5 sterren

Replacement ring given, still faulty, poor communication for a refund

Got sent a replacement engagement ring due to manufacturer error, clasp that holds stone in place kept lifting, then catching then snapping and lost the first stone. Sent us a replacement ring free of charge, same thing happening this time. Have requested a refund and not heard back. Last time communication was very swift and fair. This time not so much.

31 maart 2025
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Antwoord van Bail & Stone

Good morning Sarah,

Thank you for sharing your feedback, and we’re sorry to hear that you’ve experienced the same issue again with your replacement ring.

We’re disappointed to hear that communication hasn’t been as prompt this time, as we always aim to provide timely responses. We’ve looked into this and can confirm that our team has since responded to your email regarding your refund request. 

If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.

Kind regards,

David Whitfield
Director of Customer Experience

Beoordeeld met 5 van de 5 sterren

Outstanding service

The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate.
Sadly, it was too small and I had to return it.
Amy at Customer Services was extremely helpful and efficient.
I would most definitely recommend this company and I shall use again. Thank you Amy.

13 april 2025
Review zonder uitnodiging
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that you loved the ring and that it made a special gift for your sister. While we’re sorry it wasn’t the perfect fit, we’re pleased Amy was able to assist you smoothly with the return process.

Your kind words and recommendation are greatly appreciated.

Kind regards,

Bail & Stone

Beoordeeld met 4 van de 5 sterren

Good customer service

Product delivered promptly. I didn’t like it. Return was easy.

24 maart 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your feedback.

While we're sorry to hear the item wasn't quite right for you, we're really glad the return process was smooth and hassle-free.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service

I had bought earrings for a friend for a special birthday. One of the catches was loose and before she could get them repaired she lost one. She didn’t want to tell me so contacted Bail and Stone to buy a replacement. They don’t do single earrings but when she told them what had happened they explained it was a faulty product which was still within warranty and they would replace for free. No proof just good service. This is outstanding customer service. So impressive well done. Would not hesitate to buy from them again.

31 maart 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your kind words.

We’re sorry to hear that there was an issue with the earrings, but we’re really glad it was resolved quickly and positively. 

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

I ordered for the first time from your…

I ordered for the first time from your website a beautiful heart shaped pendant as a gift , the service was excellent, delivery was quick. As for the pendant it was absolutely amazing the quality was excellent.
Will definitely order from you in the future.

19 maart 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning,

Thank you for taking the time to share your wonderful review.

Your kind words are greatly appreciated and are a pleasure to read.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

A gift for someone very special

I bought these diamond earrings as a Graduation gift for my Granddaughter. I love them but she won't see them until July.

17 maart 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good morning Ann,

Thank you for taking the time to share your 5-star review.

We’re happy to hear that you love the earrings, and we’re sure your granddaughter will be delighted with such a thoughtful graduation gift.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

Bail & Stone

Bail & Stone - excel at customer support and satisfaction. I was so pleased with the really friendly service and super helpful staff. Would totally recommend this company! I would like to thank them again for all their help!

3 maart 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon Gilbert,

Thank you for your fantastic 5-star review.

Your kind words and recommendation of Bail & Stone are greatly appreciated.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

Fantastic earrings

Fantastic earrings, they look awesome in my partner’s ears. The delivery and service brilliant and I could find a fault with this company at all. Thank you so much for making my partners birthday a special one.

13 februari 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon Stuart,

Thank you for your amazing 5-star review and for your kind words.

We’re thrilled to hear that the earrings look awesome on your partner and played a special role in making their birthday memorable.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

It was a great ring that had the…

It was a great ring that had the perfect images that wlloed my to decide that I did really want this ring.

7 februari 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon Harvey,

Thank you for taking the time to share your wonderful review. 

We're glad the images helped you choose the perfect ring.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

No quibble return policy…

The item wasn’t suitable for my mothers 75th birthday- the item was returned without hesitation and my money is being refunded- fantastic customer service

14 februari 2025
Logo Bail & Stone

Antwoord van Bail & Stone

Good afternoon Mr Daniel Parry,

Thank you for taking the time to share your 5-star review.

We're glad to hear that our hassle-free returns process and customer service met your expectations.

Kind regards,

Bail & Stone

Beoordeeld met 5 van de 5 sterren

Lovely item

Well presented website showing lovely items. I bought a pretty gold necklace with heart shaped ruby pendant. Very well made, good size and quality ruby. Fair price, good communication and fast delivery. Also came in a great gift box. It was well packed and safely delivered. Thank you

10 februari 2025
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Antwoord van Bail & Stone

Good morning Ian,

Thank you for your wonderful review.

We're delighted to hear that you enjoyed your shopping experience and that the jewellery met your expectations. It’s great to know you were happy with the quality, packaging, and delivery.

Kind regards,

Bail & Stone

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