Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
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Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Bail & Stone
Good afternoon David,
Thank you for taking the time to share your 5-star review,
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Graeme,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
A bit smaller than picture would have…
A bit smaller than picture would have you think , but very well made and pretty. Super fast delivery.
29 januari 2025
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your feedback.
We're so glad to hear that you were happy with the quality and fast delivery. We appreciate your comments about the size, and we'll take that into consideration for future product descriptions.
Kind regards,
Bail & Stone
Lovely Earings
I brought the earrings for my friends 60th Birthday, she said they are amazing.
22 januari 2025
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We're thrilled to hear that your friend loved the earrings and that they made her 60th birthday special.
Kind regards,
Bail & Stone
Nice purchase with the store
Nice purchase with the store! Fast delivery ! Highly recommended !
15 januari 2025
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your amazing review.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Mr Flynn,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Very swift service with secure…
Very swift service with secure delivery. A beautiful necklace, well packaged
20 januari 2025
Antwoord van Bail & Stone
Good morning Christine,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you were happy with our swift service and secure delivery, as well as the beautiful necklace and packaging.
Kind regards,
Bail & Stone
Excellent service and beautiful…
Excellent service and beautiful jewellery will definitely recommend to friends and family.
13 januari 2025
Antwoord van Bail & Stone
Good morning,
Thank you for your kind words.
Your recommendation to friends and family is greatly appreciated.
Kind regards,
Bail & Stone
Beautiful Ruby and Diamond ring
Beautiful Ruby and Diamond ring. Easy to order. Delivered within a couple of days. Will definitely buy from you again. Thank you.
20 januari 2025
Antwoord van Bail & Stone
Good morning Margaret,
Thank you for your wonderful 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Chris,
Thank you for taking the time to share your amazing feedback.
Kind regards,
Bail & Stone
Easy to purchase and good service
Easy to purchase and good service, quick refund so would recommend
13 januari 2025
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your positive feedback.
Kind regards,
Bail & Stone
Excellent product which is good value…
Excellent product which is good value for money.A gift for my daughter's birthday.
10 januari 2025
Antwoord van Bail & Stone
Good morning Mr Carl Thornton,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
bracelet break
I had another bracelet break that was covered under the 12 month guarantee, they let me replace it with a more expensive one, I paid the difference. Speady service and very helpful.
10 januari 2025
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We are delighted to hear that your bracelet replacement was handled promptly and that you are satisfied with our service.
Kind regards,
Bail & Stone
All good hsppy with the ring good…
All good hsppy with the ring good quality and speedy delivery
2 januari 2025
Antwoord van Bail & Stone
Good afternoon Mr Richard Salmon,
Thank you for taking the time to share your amazing review.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your feedback. We’re pleased to hear you liked the earrings, though we’re sorry to hear they were smaller than expected.
To help our customers make informed decisions, we provide detailed dimensions for all our jewellery within the specifications section on the product page before checkout. We also understand that seeing jewellery in person is important, which is why we offer a 30-day money-back guarantee from the day of delivery, provided the item is unused and unworn.
If there’s anything further we can assist you with, please don’t hesitate to contact us. You can reach us by calling 0800 97 88 111 during our opening hours: 9 am-5 pm (GMT), Monday to Friday (excluding bank holidays). Alternatively, you can use our live chat service or email us at sales@bailandstone.com, and a member of our team will respond promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Quality issue
I paid a fairly high price for the piece I bought my wife for Xmas. Sadly the chain is too fine/ delicate for her to wear. So I have had to buy a better chain for her to wear the pendant. The stone and setting are fine.
23 december 2024
Antwoord van Bail & Stone
Good afternoon Simon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the chain wasn't suitable for your wife, although we're glad to hear that she loves the pendant and that the stone and setting met your expectations.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website, or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I received my love chain and heart…
I received my love chain and heart pendant
On time and wasn’t disappointed it’s beautiful
23 december 2024
Antwoord van Bail & Stone
Good afternoon Julie,
Thank you so much for your wonderful review.
Your satisfaction is our top priority, and we appreciate your kind words.
Kind regards,
Bail & Stone
Very good all round service from Vale…
Very good all round service from Vale and Stone would buy again thank you 😊
17 december 2024
Antwoord van Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fast delivery
18 december 2024
Antwoord van Bail & Stone
Good morning Marc Ellis,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
It was delivered fast was a beautiful…
It was delivered fast was a beautiful ring nice quality were very pleased
9 december 2024
Antwoord van Bail & Stone
Good morning,
Thank you for your kind feedback.
We are so pleased to hear you're happy with your jewellery.
Kind regards,
Bail & Stone
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