Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
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Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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£300 necklace broke after 1day of…
£300 necklace broke after 1day of wearing
26 december 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning Adam,
Thank you for taking the time to bring this to our attention, and I am sorry to hear about the issue with your necklace.
As the order is covered under our warranty, we can certainly arrange a replacement once the broken item is returned to us.
To arrange this, please contact our customer service team by calling 0800 97 88 111, emailing us at sales@bailandstone.com, or alternatively using our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Went missing not heard anything from…
Went missing not heard anything from you this was supposed to be a Christmas present it is a lot of money for me to lose apparently you are investigating it
12 december 2024
Antwoord van Bail & Stone
Good morning Ellen,
Thank you for taking the time to share your feedback.
As per our communication, we have been awaiting the outcome of the investigation with DPD, which has now been resolved. As agreed, your order has been refunded in full.
We apologise for any inconvenience this has caused, especially given the importance of the gift. If you require any further assistance, please do not hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Antwoord van Bail & Stone
Good morning Mr James McCrossan,
Thank you for your wonderful 5-star review.
Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Ease of ordering and prices were…
Ease of ordering and prices were competitive. Delivery was prompt and the item I bought is just as described. I bought a pendant.
2 december 2024
Antwoord van Bail & Stone
Good morning Ms Betty Thomson,
We’re grateful for your amazing feedback.
It's always wonderful to hear that our customers are pleased with our products and service.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Dan,
Thank you for your amazing 5-star review.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Keith,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Well presented in a bag and box and a…
Well presented in a bag and box and a gift voucher it was for my sisters 60 th so I’m really pleased
2 december 2024
Antwoord van Bail & Stone
Good morning Lynette,
Thank you for your wonderful feedback.
We're so happy to hear that your sister's 60th gift was well-received and that the presentation met your expectations.
Kind regards,
Bail & Stone
Great and very fast service.
26 november 2024
Antwoord van Bail & Stone
Good morning Karen,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Good quality white gold earrings with a…
Good quality white gold earrings with a nuce presentation box and bag. Delivery was very good able delivered as advised. Very pleased with the purchase.
25 november 2024
Antwoord van Bail & Stone
Good morning Diana,
Thank you for taking the time to share your wonderful feedback.
We're so glad to hear that you're happy with the quality of the earrings, as well as the presentation and delivery experience.
Kind regards,
Bail & Stone
Quality products
A quality, certificated real gem item was provided. Very happy with speed of delivery and packaging.
12 november 2024
Antwoord van Bail & Stone
Good morning Ms Helena Oliver,
Thank you for your kind words and for sharing your positive experience.
Kind regards,
Bail & Stone
The staff went above and beyond to make…
The staff went above and beyond to make sure I was happy with my purchase. The quality of goods was very good. I would recommend Bail and Stone.
12 november 2024
Antwoord van Bail & Stone
Good afternoon Luke,
Thank you for taking the time to share your wonderful feedback.
We're thrilled to hear that our team went above and beyond to ensure you were happy with your purchase, and that you were pleased with the quality of our jewellery.
Kind regards,
Bail & Stone
The ordering of the items was simple…
The ordering of the items was simple and quick, delivery was on time and the product exactly as described
5 november 2024
Antwoord van Bail & Stone
Good morning Kim,
Thank you for taking the time to leave us such a fantastic review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Perfect pendant
Perfect pendant, looked just like the photo online. Beautiful packaging and arrived quickly too.
28 oktober 2024
Antwoord van Bail & Stone
Good morning,
Thank you for your kind words.
We're thrilled to hear that the pendant met your expectations and looked just as you imagined. It's also great to know you appreciated the packaging and prompt delivery.
Kind regards,
Bail & Stone
Beautifully packaged ring
Beautifully packaged ring. Package came on time as it said it would. Will defo buy from here again .
28 oktober 2024
Antwoord van Bail & Stone
Good morning Diane,
Thank you so much for your wonderful feedback.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Retirement Present
great service
lovely product -looked as description
did everything promised
8 oktober 2024
Antwoord van Bail & Stone
Good afternoon Chris,
Thank you for taking the time to leave your 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Zoe,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Nice choice of rings
Nice choice of rings, good prices, fast service , quick delivery .Everything anyone could ask for in a reputable company . Very nice doing with yo .Thanks.
23 september 2024
Antwoord van Bail & Stone
Good morning David,
Thank you for your kind words.
We’re thrilled to hear that you enjoyed our selection of rings and found our prices, service, and delivery to your satisfaction.
Kind regards,
Bail & Stone
Return and refunded
Ordered a ring , but sadly it was too big. However the return advice and subsequent refund was done very quickly.
23 september 2024
Antwoord van Bail & Stone
Good morning Julie,
Thank you for taking the time to share your amazing feedback.
We're sorry to hear that the ring was too big, but we're glad that our return process and refund met your expectations.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
So easy
So easy, ordered online necklace smaller than expected but still really pleased with it....delivery service was great too.
12 september 2024
Antwoord van Bail & Stone
Good afternoon,
Thank you for your amazing 5-star review. We are delighted to hear that you found shopping with us easy and that you're happy with your necklace.
It's much appreciated!
Kind regards,
Bail & Stone
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