Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
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Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Fantastic company and unrivalled after…
Fantastic company and unrivalled after sales service and guarantee.
29 augustus 2024
Antwoord van Bail & Stone
Good morning,
Thank you so much for your kind words.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and were a pleasure to read.
Kind regards,
Bail & Stone
perfetion 😍
23 juli 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your perfect feedback.
Kind regards,
Bail & Stone
Great buy very happy with purchase.
5 augustus 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Such pretty diamond studs …
Such pretty diamond studs that I just needed to sparkle as using in my seconds. Great value too
6 augustus 2024
Antwoord van Bail & Stone
Good morning Carol,
Thank you for your 5-star feedback.
We’re glad the earrings are adding sparkle to your collection.
Kind regards,
Bail & Stone
Lovely item and fast delivery
Lovely item and fast delivery
Unfortunately I needed to send the item back due to it ending up being an unwanted gift, however their customers services were very polite and efficient in handling my request for a refund.
Will defiantly consider using again for further jewellery purchases
15 juli 2024
Antwoord van Bail & Stone
Good morning Philip,
Thank you for taking the time to share your amazing feedback.
We’re glad that our customer service team was able to assist you efficiently with your return. We strive to provide the best experience possible, and your kind words are appreciated.
Kind regards,
Bail & Stone
Too much AI and no human contact
Ordered a ring before the next day delivery cut off, I've had emails confirming that it has shipped/dispatched to DPD, DPD have not received it and keep referring me back to Bail and Stone who have promised it would be sent out today. However no one is answering the phone and there has been no more information from them. Extremely disappointing and have completely messed up plans. Unless they do same day delivery for Monday I am absolutely devastated
10 augustus 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning Jonny,
Thank you for bringing this to our attention, and I’m sorry to hear about the issues you’ve encountered with your order.
I have contacted you directly to obtain your order number so we can assist you further. Our customer service team is available Monday to Friday between 9 am and 5 pm, as indicated on our website. If you are trying to reach us outside of these hours, please be aware that we will be unavailable.
I apologise for any delay and the inconvenience caused. Rest assured that we will work to resolve this matter as quickly as possible.
If you wish to discuss this further or have any additional queries, please do not hesitate to contact us. You can reach us free on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm, where one of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Wonderful helpful staff
Wonderful helpful staff, even when there was a problem they sorted it for me quickly can't thank them enough
18 juli 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We’re happy to hear that our team were able to assist you effectively and resolve your query quickly.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Elaine,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and a pleasure to read.
Kind regards,
Bail & Stone
First time Iv used nail & stone and…
First time Iv used nail & stone and such a great service from start to end. So easy no issues at all and the jewellery I bought was an emerald & diamond engagement ring absolutely beautiful.
11 juli 2024
Antwoord van Bail & Stone
Good morning Amanda,
Thank you for taking the time to share your wonderful feedback.
We greatly appreciate your kind words; it’s a pleasure to read them.
Kind regards,
Bail & Stone
top quality
can't speak highly enough about the service and the excellent quality of the reasonable priced ring
18 juli 2024
Antwoord van Bail & Stone
Good morning Carolyn,
Thank you so much for your kind words.
We’re delighted to hear that you’re pleased with both the service and the quality of the ring. At Bail & Stone, your satisfaction is our top priority.
Kind regards,
Bail & Stone
Nice surprise my item was in a sale
Nice surprise my item was in a sale. Arrived well packaged and was informed all the way. Thank you
15 juli 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Your kind words are greatly appreciated and a pleasure to read.
Kind regards,
Ruby & Oscar
PERFECT BIRTHDAY GIFT
I was having a problem with my computer trying to order a necklace for my wife and so rang the helpline number on the screen. The young lady was so helpful and processed my order. The necklace arrived, although late for my wife's birthday, which I was told was owing to a problem with the delivery company. Nevertheless my wife was absolutely delighted
4 juli 2024
Antwoord van Bail & Stone
Good afternoon James,
Thank you for taking the time to share your feedback.
I apologise for the delay in delivery and any inconvenience this may have caused, particularly given the importance of the occasion.
Thank you for your understanding and for choosing Bail & Stone.
Kind regards,
Bail & Stone
Absolutely your company was so very…
Absolutely your company was so very helpful, I would recommend your company to everyone.
3 juli 2024
Antwoord van Bail & Stone
Good morning David,
Thank you for taking the time to share your 5-star review.
Your kind words and recommendation of Bail & Stone are greatly appreciated.
Kind regards,
Bail & Stone
Panicked about delivery but over all…
Panicked about delivery but over all great service and happy with the ring.
1 juli 2024
Antwoord van Bail & Stone
Good morning Andrew,
Thank you for your wonderful review.
We're glad to hear that despite initial concerns about delivery, you received great service and are happy with the ring.
Kind regards,
Bail & Stone
I am very happy with my purchase
I am very happy with my purchase. The earrings were nice quality and well priced. Very quick delivery. I was very impressed with the packaging and presentation. Overall a good experience.
25 juni 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your amazing 5-star review.
We're thrilled to hear that you are very happy with your purchase and that the earrings met your expectations in terms of quality and pricing.
Kind regards,
Bail & Stone
Excellent product
Excellent product, well made, value for money, fast delivery, overall exceptional service
25 juni 2024
Antwoord van Bail & Stone
Good morning Nicholas,
Thank you for taking the time to share your excellent feedback.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Lovely ring looks better than the…
Lovely ring looks better than the picture and package is also great and fast service all in all definitely will use again
17 juni 2024
Antwoord van Bail & Stone
Good morning Kevin,
Thank you for taking the time to share your 5-star review.
Our team takes great pride in ensuring fast and efficient service, along with excellent packaging to enhance your experience.
Kind regards,
Bail & Stone
Absolutely beautiful earrings
Absolutely beautiful earrings. My favourite pair. Love the style and this shop. Thank youuuu ✨✨✨✨🫶🏻✨🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻✨✨✨✨
1 juli 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning,
Thank you so much for your wonderful review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Fantastic service and speedy delivery
Fantastic service and speedy delivery.
The jewellery was as described, and I'm really happy with it.
7 juni 2024
Antwoord van Bail & Stone
Good morning,
Thank you so much for your fantastic review.
We're delighted to hear that you are happy with the overall experience.
Kind regards,
Bail & Stone
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