Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
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Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Item is beautiful with great packaging
Item is beautiful with great packaging, delivered really quickly, would recommend
3 juni 2024
Antwoord van Bail & Stone
Good morning Rebecca,
Thank you for taking the time to share your wonderful feedback.
Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Great selection
Great selection. The earrings I purchased were well received by the recipient.
31 mei 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your positive feedback.
We're delighted to hear that you found our selection great and that the earrings were well received by the recipient.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Jean,
Thank you for taking the time to share your 5-star review.
Your satisfaction is our top priority, and we're delighted that you're happy with your purchase.
Kind regards,
Bail & Stone
It was excellent and hassle free
20 mei 2024
Antwoord van Bail & Stone
Good morning Mr Alexander Ferguson,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Mandy,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Bail & Stone
Quick delivery.
Quick delivery.
Unfortunately had a problem with the quality of product but response from the team to correct has been excellent.
15 april 2024
Antwoord van Bail & Stone
Good afternoon Julie,
Thank you for taking the time to share your feedback.
We're glad to hear that your order arrived promptly. However, we're sorry to learn about the quality issue you encountered.
Rest assured, our team is committed to resolving this matter swiftly and ensuring your complete satisfaction.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Karen,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Susan,
Thank you for your fantastic review.
We're delighted to hear that you loved the bracelet and appreciated the presentation and speedy delivery.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Carl,
Thank you for taking the time to share your 5-star review.
We're delighted to hear that you found our service helpful and that you're pleased with the ring.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning Jackie,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Bought a beautiful while gold and…
Bought a beautiful while gold and diamond pendant necklace for my mother in laws 70th. It arrived quickly, and was exactly as described.
18 maart 2024
Antwoord van Bail & Stone
Good afternoon,
Thank you so much for your wonderful 5-star review.
We're delighted to hear that you chose one of our diamond pendant necklaces for your mother-in-law's 70th birthday.
Kind regards,
Bail & Stone
She said yes
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive items. No due care or attention so definitely need to sort that out pronto. If not for the courier it would be 5 stars.
12 maart 2024
Antwoord van Bail & Stone
Good morning,
Thank you for taking the time to share your feedback with us. We're delighted to hear that the ring met your expectations and that you were pleased with the presentation and professionalism of our packaging.
We apologise for the manner in which your item was delivered. We completely agree that leaving valuable items in the front garden is not acceptable and falls far short of the secure delivery standards we expect from our courier partners. Please be assured that we take this matter seriously and will convey your comments to our courier to ensure that this does not happen again in the future.
Thank you again for bringing this issue to our attention. Your feedback is invaluable to us in our ongoing efforts to improve our service.
Kind regards,
Bail & Stone
Great service lovely ring and very cute…
Great service lovely ring and very cute packaging
18 maart 2024
Antwoord van Bail & Stone
Good morning Margaret,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Bail & Stone
A refund label would have been nice
I ordered a pretty 9ct gold bangle and loved the design and value for money .
Sadly the bangle was much too large , and had to be returned . I had to pay £8 for tracked postage , hence my rating .
6 maart 2024
Antwoord van Bail & Stone
Good morning Susan,
Thank you for taking the time to share your feedback.
We're happy to hear that you loved the design and felt that our jewellery offered great value for money. However, we're sorry to hear that the sizing did not meet your expectations, as we provide the size within the specifications prior to making a purchase.
Your feedback is appreciated, and we will take it into consideration as we strive to improve our overall customer experience.
Kind regards,
David Whitfield
Director of Customer Experience
This is the online chat with a rep at…
I was looking online to purchase my daughter some earring's for her 40th Birthday. This is the online chat with a rep at this store of Bail & Stone online. The description isn't outlined correctly on the website, only to be misinformed by Erin about the item.
Erin
Customer Support
JUST ASKING IF THESE EAR RINGS ARE SOLID GOLD BE44611Y
Please update your info
Chat started
Erin joined the chat
Erin
Hello
One moment please
avatar
As 1.0 gr total wouldn't be solid gold ?
Erin
Do you have the name for the earrings?
avatar
I think it would be better if the company showed the ears being worn so online buyers can see the product being worn. I've already stated the code at the start
BE44611Y
Hoop Earrings in 9ct Gold BE44611Y
Erin
Yes, the earrings are solid 9ct gold as stated in the product description. The earrings will be hollow inside, so that's how they are 1g. We will take your feedback on board.
avatar
Its clearly does not state they are Solid 9ct Gold in the description as you've stated, Then you state they are hollow ? so NOT Solid Gold. I'd like to know why I'm being mislead ?
Erin
As the earrings are not plated, they are specified as solid 9ct gold.
Apologies if this isn't made clear on the website, and for any inconvenience this may cause.
avatar
The ear rings would have to be plated at 1.0ct .... I think you should get your management to update there website so as not to mislead customers with the incorrect information. I'll leave it thank you
Erin
Again we apologise if this information isn't made clear on the product page, and we will take your feedback on board. Is there anything else I can help with today?
avatar
No thank you
Erin
No problem. Have a great day
This transcript clearly shows underhandedness when purchasing online When the earrings are clearly NOT Solid Gold as they are hollow with another base metal copper or stainless steal. But it clearly does not state this in the item description on the website. so are in-fact gold plated.
21 maart 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to provide us with your feedback regarding your recent interaction with our customer service representative, Erin. We appreciate your input, and I want to assure you that your concerns have been taken on board.
Erin, who is a new member of our team, and while we strive to provide accurate and helpful information to our customers, we understand that there may be instances where improvements can be made. Your feedback is valuable in guiding us towards enhancing our overall customer experience.
Upon reviewing the transcript of your chat, we recogniae that there were discrepancies in the information provided regarding the composition of the earrings. We apologise for any confusion or inconvenience this may have caused.
Your suggestion regarding displaying the earrings being worn online is also well-noted as we explore ways to enhance our product presentations to provide customers with a better understanding of our offerings.
Once again, I want to thank you for your feedback as feedback like yours helps us to continue to improve and provide a level of service to our customers that we aim for.
Kind regards,
David Whitfield
Director of Customer Experience
Great customer service
Great customer service
Offered me a little extra as the bracelet I had was no longer in stock
20 februari 2024
Antwoord van Bail & Stone
Good morning Miss Emma Harknett,
Thank you for taking the time to leave your 5-star feedback.
Kind regards,
Bail & Stone
Item arrived very quickly unfortunately…
Item arrived very quickly unfortunately I had to send it back as it wasn't as big as I thought easy returns refund processed the day after the item was received
4 maart 2024
Antwoord van Bail & Stone
Good morning Kathleen,
Thank you for taking the time to share your 5-star review.
We strive to provide accurate product descriptions and dimensions on our website, but we understand that sometimes these may not fully convey the actual size or appearance of an item. We appreciate your understanding in this matter.
Kind regards,
Bail & Stone
Had a query quickly rectified would…
Had a query quickly rectified would highly recommend
26 februari 2024
Antwoord van Bail & Stone
Good morning Paula,
Thank you for taking the time to share your positive feedback.
We're glad to hear that we were able to quickly rectify your query. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Still given you 5 stars even though my…
Still given you 5 stars even though my product was a day late
23 februari 2024
Antwoord van Bail & Stone
Good afternoon Tracy,
Thank you for taking the time to share your 5-star review.
Your feedback is invaluable, and we're continuously working to enhance our services.
Kind regards,
Bail & Stone
Excellent product and fast delivery.
13 februari 2024
Antwoord van Bail & Stone
Good morning Mark,
Thank you for taking the time to share your excellent 5-star review.
Kind regards,
Bail & Stone
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