Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
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Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant 👏 my (now) fiancée loves it 🥳
15 februari 2024
Antwoord van Bail & Stone
Good morning Vicky,
Congratulations on your engagement!
We are delighted to hear that your fiancée loves the jewellery.
Kind regards,
Bail & Stone
Very satisfied with my order
Very satisfied with my order, fantastic service.
17 januari 2024
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning Wendy,
Thank you for taking the time to share your wonderful 5-star review.
Kind regards,
Bail & Stone
Good price for what it is
Lovely ring, great price but the opal stone itself could have been a little better quality, Was mainly plain white with a tiny piece of flashy colour in the middle very hard to see compared to the pic of the ring on there website full of flashy colour,
Regards
Lewis
12 februari 2024
Antwoord van Bail & Stone
Good morning Lewis,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the ring lovely and reasonably priced. However, we apologise for any disappointment regarding the opal stone's quality not meeting your expectations.
We regularly review our product descriptions and images to ensure they accurately represent the items. Your comments are appreciated and will help us make improvements to our overall customer experience.
Kind regards,
Bail & Stone
Arrived on time nicely packaged
9 januari 2024
Antwoord van Bail & Stone
Good morning Jayne,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
A first class service I would recommend to anyone.
The gold ring I purchased for my granddaughter was beautiful, she adored it. It was well packaged in a lovely ring box and with a matching gift bag making it look quite exquisite and expensive looking. The delivery was very quick making the whole shopping experience with Bail & Stone a first class experience.
15 januari 2024
Antwoord van Bail & Stone
Good afternoon Judith,
Thank you so much for taking the time to share your positive experience with us.
We are thrilled to hear that your granddaughter loved the ring, and we appreciate your kind words about our packaging and speedy delivery.
Kind regards,
Bail & Stone
Very Satisfied
From navigating the website to receiving the item the process was very easy. The item arrived promptly and in packaging that protected it. The inner packaging was lovely and very fitting for a special gift
5 januari 2024
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
It's wonderful to know that your order arrived promptly and was well-protected by our packaging. We take pride in ensuring that our customers receive their items in pristine condition.
Kind regards,
Bail & Stone
Very quick and very efficient service…
Very quick and very efficient service from you keep it up.
12 januari 2024
Antwoord van Bail & Stone
Good afternoon John,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
amazing ear rings I received
What amazing ear rings I received. Not too big not too small. Perfect size and beautiful. Will be ordering ear rings for my daughter in law's birthday. Thank you
10 januari 2024
Antwoord van Bail & Stone
Good afternoon Miss Wheatley,
Thank you for taking the time to share your amazing feedback.
It is wonderful to know that you had a positive experience, and we look forward to assisting you with earrings for your daughter-in-law's birthday.
Kind regards,
Bail & Stone
Lov.ey ring when I got the correct one…
Lov.ey ring when I got the correct one I ordered. Rox Anne very helpful
8 januari 2024
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your positive feedback.
Kind regards,
Bail & Stone
Well packaged good delivery
Well packaged good delivery. Bit smaller than I thought but nice earrings.
5 januari 2024
Antwoord van Bail & Stone
Good afternoon Mrs Jane Morris,
Thank you for taking the time to share your feedback with us. We're delighted to hear that your order was well-packaged, and the delivery met your expectations.
We appreciate your honesty about the size of the earrings. We understand that size preferences can vary, and we're glad to hear that despite the size being a bit smaller than expected, you still find them nice.
Kind regards,
Bail & Stone
Absolutely in Love with my bracelet
Absolutely in Love with my bracelet
Quick efficient delivery
Informed of delivery from moment it was dispatched
28 december 2023
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
We are thrilled to hear that you are absolutely in love with your bracelet.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good morning,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good aftrnoon Natasha,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Seamless experience and quality item
Seamless experience. I was kept up to date at every stage of the shipping process, great delivery. Beautifully packaged. Fantastic earrings, quality items. My wife loves them. Highly recommended.
15 december 2023
Review zonder uitnodiging
Antwoord van Bail & Stone
Good morning Pete,
Thank you for your fantastic feedback.
We're delighted to hear that you had a seamless experience and were kept up to date at every stage of the shipping process.
We're very happy to hear that the earrings met your expectations in terms of quality and that your wife loves them. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Was so impressed by this beautiful ring
12 december 2023
Antwoord van Bail & Stone
Good afternoon Joy,
Thank you for taking the time to leave your amazing 5-star review.
Kind regards,
Bail & Stone
I was impressed with the quick delivery…
I was impressed with the quick delivery and the way they where packed,the earrings are of good quality but I think they a little bit fragile for every day wear,but I am not disappointed but probably wouldn’t buy again.
18 december 2023
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to leave your feedback.
We're pleased to hear that the quick delivery and packaging met your expectations. We appreciate your honesty about the earrings' durability, and we'll consider your comments as we strive to improve our products.
Kind regards,
Bail & Stone
For the price the ring is extremely thin
19 december 2023
Antwoord van Bail & Stone
Good afternoon Nicole,
Thank you for taking the time to share your feedback.
We appreciate your comments, and we apologise if the ring's thickness did not meet your expectations concerning the price.
I want to assure you that customer satisfaction is our priority, and we stand behind the quality of our products. If the ring does not meet your expectations, we offer a 30-day money-back guarantee from the day of delivery.
If you have additional queries or wish to discuss further, please feel free to contact us at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Great products and delivery.
11 december 2023
Antwoord van Bail & Stone
Good afternoon Gill,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Great packaging arrived well protected
18 december 2023
Antwoord van Bail & Stone
Good afternoon Stuart,
Thank you for taking the time to leave your positive feedback.
Kind regards,
Bail & Stone
Easy to order delivery was excellent
Easy to order delivery was excellent, jewellery was really beautiful and a good price
18 december 2023
Antwoord van Bail & Stone
Good afternoon Maureen,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
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