Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Toon meer
Bedrijf heeft geantwoord
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Toon meer
Bedrijf heeft geantwoord
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Contactgegevens
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Verenigd Koninkrijk
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,0
Goed
191 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Bail & Stone
Good afternoon Christine,
Thank you for taking the time to share your fabulous feedback.
Kind regards,
Bail & Stone
I had a bed experience
I had a bed experience, not totally bail & Stone's fault, I made my 1st order on the 13 of December, iv had 3 Rings sent out all the same size which are too small, I'm still waiting for the Right size to be delivered
15 december 2023
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your feedback.
I apologise for the inconvenience and frustration caused by the sizing issue with your orders. I regret any delay in meeting your expectations.
If you wish to discuss this further or have any queries, please do not hesitate to contact us for free at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to help.
Kind regards,
David Whitfield
Customer Service Manager
Fast delivery,nice packages as it was a…
Fast delivery,nice packages as it was a Christmas present & the earrings were perfect
6 december 2023
Antwoord van Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Alan,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to share your fantastic feedback. We are happy to hear how much the jewellery is loved.
Kind regards,
Bail & Stone
Good purchase delivered quickly well…
Good purchase delivered quickly well packaged and as described.
13 december 2023
Antwoord van Bail & Stone
Good afternoon Anthony,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Antwoord van Bail & Stone
Good afternoon Ben,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Really great website
Really great website. Easy to use. Prompt dispatch and delivery.
11 december 2023
Antwoord van Bail & Stone
Good afternoon Sam,
Thank you for taking the time to share your wonderful comments.
Kind regards,
Bail & Stone
Great quality jewelry 👍
11 december 2023
Antwoord van Bail & Stone
Good afternoon,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Beautiful ring my husband got me it for…
Beautiful ring my husband got me it for Christmas x
11 december 2023
Antwoord van Bail & Stone
Good afternoon Lorraine,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Quick easy transaction
Quick easy transaction, very good delivery time , no complaints whatsoever..A+++++
7 december 2023
Antwoord van Bail & Stone
Good afternoon Kevin,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Excellent service and quality products
6 december 2023
Antwoord van Bail & Stone
Good afternoon Paul,
Thank you for taking the time to leave your excellent feedback.
Kind regards,
Bail & Stone
I ought on line I order a ring that I…
I ought on line I order a ring that I had been looking at for a while for a special friend I was really very disappointed when I received it the photo I think was very deceiving in very small in deed to thee photo in the advert
5 december 2023
Antwoord van Bail & Stone
Good afternoon Patricia,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the ring didn't meet your expectations upon receipt. We appreciate your feedback, and I want to clarify that we do provide detailed item specifications, including dimensions, on our website before placing an order.
However, ensuring your satisfaction is our top priority. If the order did not meet your expectations, you can return it for a full refund within 30 days of delivery under our money-back guarantee.
Should you require further assistance or wish to discuss this matter in more detail, please don't hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service available Monday to Friday from 9 am to 5 pm. One of our team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Absolutely 5* service and item ordered…
Absolutely 5* service and item ordered was beautiful! Delivered quickly which was appreciated as a Christmas present. Definately shop from them again and highly recommend
19 december 2023
Review zonder uitnodiging
Antwoord van Bail & Stone
Good afternoon Michelle,
Thank you for taking the time to share your 5-star review.
We're thrilled to hear that you had a positive experience with us.
Kind regards,
Bail & Stone
Not the dream before Christmas 😂😤
10 days before Christmas order something online to then be let down on a Friday luckily I can still get it from another site in time for Christmas. I suggest maybe paying the extra bit and go with the bigger brands just to save any disappointments before Christmas!
15 december 2023
Review zonder uitnodiging
Antwoord van Bail & Stone
Good afternoon Mr Jack Harrison,
Thank you for taking the time to provide your feedback, and I apologise for the disappointment you've experienced.
I appreciate your feedback, and I understand the urgency of Christmas orders. We're actively working to improve our processes to avoid such occurrences in the future. Your suggestion about considering larger brands is duly noted, and we'll strive to provide a more seamless experience moving forward.
If you require any future assistance or wish to discuss matters further, please feel free to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service available Monday to Friday from 9 am to 5 pm.
Kind regards,
David Whitfield
Customer Service Manager
Really good service
Really good service, easy and quick, and love what I brought, exactly what is described..I will definitely use them again..
23 november 2023
Antwoord van Bail & Stone
Good afternoon Donna,
Thank you for taking the time to leave your 5-star review.
I'm thrilled to hear that you had a great experience with our service, found it easy and quick, and are loving your purchase.
Kind regards,
Bail & Stone
Nicely presented and looks good quality.
17 november 2023
Antwoord van Bail & Stone
Good afternoon Laurence,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found the item nicely presented and of good quality.
Kind regards,
Bail & Stone
Fast efficient service
17 november 2023
Antwoord van Bail & Stone
Good morning Terri,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Excellent service from start to finish
16 november 2023
Antwoord van Bail & Stone
Good afternoon Kerry,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Great service from start to finish and…
Great service from start to finish and I love the necklace
16 november 2023
Antwoord van Bail & Stone
Good afternoon Dean,
Thank you for taking the time to share your positive feedback.
We're thrilled to hear that you had a great experience from start to finish and that you love the necklace.
Kind regards,
Bail & Stone
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.