Bath Depot Reviews 

Very poor service - poor quality bathroom items (defective) - the items I purchased broke (5 number) - replacements not forthcoming - wanted to charge me -
purchased one and got one 'replacement' which both broke (in the same way as the other items) - then told basically that they don't care and they are not warrateed any more so go away (after months and months of calls , visits to store (told they can't help) and emails

Je donnerais aucune étoile. Après que le commis ait expliqué que vous avez 30 jours pour retourné la marchandise le gérant a refusé de reprendre la marchandise sous prétexte que l'emballage avait été ouvert, alors que la marchandise n'avait même pas été utilisé. Surveillez les petits caractères sur vos reçus; c'est important!

Olympic ads say its more important for a dad to sit on one their toilets with a closed seat and cell phone instead of joining the family for dinner. And the kids look like they are waiting and wondering where dad is.
Creative here is disgusting.
David M in Vancouver

We recently purchased four dual-flush KIOO Elongated - Milano (TD0105-WH) toilets from Bath Depot. The size and sleek design of these toilets fit our needs well, providing a modern look and accommodating the available space.

Despite the positive aspects of their appearance and size, these toilets have not met expectations regarding their tornado siphonic flush performance. In practice, the siphon mechanism is ineffective, often requiring us to flush twice to clear the bowl of solid waste. This ongoing issue undermines the intended benefit of water efficiency that dual-flush toilets are supposed to provide.

Regrettably, the American Standard toilets we previously owned offered exceptional performance. However, they were two-piece models and somewhat too large for the installation space, which ultimately led us to seek alternatives.

Looking ahead, we will choose only name-brand products that are tried, true, and tested, especially when it comes to toilets. Through this experience, it has become clear that while appearance is an important consideration, performance is the most crucial factor. Selecting reputable brands will provide greater reliability and satisfaction in future purchases.

Would give 0 stars if possible. Ordered a shower stall kit from Bath Depot and it sat unopened in the box for a couple weeks as I was waiting for help with installation. The same shower was reduced in price and I reached out to inquire about a price match/refund as it was still unopened and within the return timeframe. After arguing about the 14 day price match policy I was told an exception would be made and I would recieve a credit within a few days. This never came. I emailed to inquire and was told it was outside the 14 days (even though I was already told an exception was made). Extremely disappointed in this response as an agreement was made and not followed through with. Additionally, this shower was very expensive for cheap plastic and terrible screws that were not even usable. Not only did they not credit me but the shower leaks and is a piece of garbage. Do NOT waste your money and buy from here. Would expect better from a Canadian owned company.

Bath depot in London were extremely helpful in securing new sink drain caps as we had an issue with the paint chipping. We bought taps, bathtub, shower, and stone shower floor a couple of years ago and today they are all in great condition. We use only the recommended products to clean and have no maintenance issues. Very happy with the service and products.

In August 2025 I purchased a 60 inch glass shower with base and shower I then went on to purchase two vanities for my bathroom renovation. The delivery of these items arrived on the promised date. I decided to also purchase a set of three corner shelves for the shower, these I was told would not be delivered for three months, I accepted this. That three months turned into six months and I decided to cancel the order. It took six weeks to get my refund, I had send and spoke to the salesperson several times and kept getting different reasons. I did get my refund but a very stressful exersice. I won’t buy from them again.

Bath Depot on Regent in Winnipeg is great.

Polite staff, great show room and product that is available on a short turn around.

We were very happy with the service we received from them.

Although we have not unboxed and installed our fixtures yet so I can’t comment on quality I can say that the service you receive at this location will be great.

The store manager, Dennis, is a great guy with exceptional people skills. He was polite, reachable, organized and helpful when the distribution centre didn’t have the correct information to ship.

I would definitely recommend anyone go see Dennis at bath depot if you’re undertaking a renovation.

Thanks

Mike & Aynsley

Très mauvaise expérience dans cette entreprise succursale de Drummondville. Ont m'a livré le mauvais item un convectair ancien modèle et le personnel ainsi que la gérante ont essayer de me faire croire que j'avais le bon item. Malgré le numéro de modèle indiqué sur l'appareil qui étais différent du modèle indiqué sur ma facture et pour lequel je me suis déplacer de Levis même les instructions remis etais pour le nouveau modèle. Résultat après trois semaines de debat ont a refuser de me commander le modele que j'avais acheter et offert un remboursement malgré le fait que l'erreur etais totalement de leur côté cette compagnie n'assume absolument pas ces erreur. Je n'étais mettrais plus jamais les pieds dans cette entreprise et je ne recommande absolument pas cette endroit.

I wish I had read the reviews before ordering my shower through Bath Depot. Upon installation, it was noted that the shower walls had a flaw. I called the store where I purchased the shower and was advised it would be 3 weeks to get new walls in. Then I noticed the piece to connect the shower walls was not ordered. I called the store again and was advise they were put in an request to customer support. In the mean time I connected with the "chat" function on the Bath Depot website. They wanted a part order, which I could not find. They had no idea what part I was requesting. In the end they just stopped communicating with me. Not sure how or if my problem will be resolved. Do not order from this company!!!!

Vanité salle de bain de qualité médiocre. 2 panneaux ont des retouches de peinture noir. Je n’est pas ouvert mon colis dans les 72h alors il me niese depuis 3mois pour m’envoyer les 2 panneaux. Le pir service client que j’ai jamais vue. Ne commendez pas la en ligne. Si vous leur parler sur messenger il vont rire de vous , comme si leur conversation disparaissait qui sont pas au courent. 1800$ dans les poubelles. Pu jamais.

As a senior it was disappointing to have to struggle to carry out, alone, a heavy fixture to my truck 8' away because the store attendant told me "They can't leave their store".
Going forward I'll remember not to enter their store.

The worst experience I have ever had. Stay away!
1.Delivery date not respected
2. Delivered wrong units and don’t have units in stock, I needed to wait weeks to get the right unit
3. One of units had a defect, when I asked them for replacement, they wanted to charge me for the parts they needed to replace

Very bad customer service . I received a damage bathtub ( crack on the floor of the bathtub ) , they said they are not going to replace it because its the contractor dropped something and damage the bathtub . Very disappointed . Don't buy anything from them .

We went to the Calgary Store a week ago, December 2025. We were there for about a half hour & there was a gal behind the counter, but no greeting, no acknowledgment that we were there. No hello, no may I help you. Nothing, so we walked out & will never go back.

I visited Bath Depot looking to purchase a tub and ended up leaving with two tubs and a faucet. I was greeted by Samantha Davidson, who was excellent—she listened carefully to what I wanted and provided several suitable options. She was incredibly helpful and ensured everything came together smoothly, even with my tight deadlines.

When some technical plumbing issues came up that I wasn’t familiar with, her manager, Carmine, stepped in. He worked directly with my contractor and made sure I had everything needed to install both tubs without any issues.

The team at the Mississauga location is truly top-notch. I highly recommend Bath Depot Mississauga for their knowledgeable staff, quality products, and outstanding customer service.

This has been one of the most frustrating customer service experiences I’ve had in a long time. I placed an order with Bath Depot back in September and trusted the process. A week later, the order was cancelled—no email, no explanation, no communication at all.

I spent weeks following up, calling customer service and even the Oakville store. I was told someone would get back to me, but nobody ever did. Months later, I finally received a very short apology that still gave me no reason and no solution.

I wasted time, energy, and patience just trying to get basic answers about an order they accepted, cancelled, and never explained.
It’s disappointing to see a company treat customers this way. I hope others read this before placing an order—good products mean nothing if the service behind them falls apart.

Commande en ligne, ils nous donnent le dessus de vanité trop petit. Notre commande indique vanité de 40" et dessus de vanité avec lavabo de 40".
Lorsqu’on les téléphone, ils disent qu’ils ne peuvent rien faire et de se référer au service client.
Or, le service à la clientèle est très médiocre.

I ordered a bathtub c/w overflow drain from Bath Depot. The order was sent to a store which is 150 km from my small city. When I went to pick it up, the sales person removed the drain kit from the order assuring me that it was the wrong one. I resisted a little but let it go when he said it would be shipped to my home. I waited and waited but no kit and no response to several messages. I eventually installed the tub with an ABS overflow. Now, months later, I am still trying to get a refund but they want to send another kit (the same one) to the store 150 km away from me. They obviously don't read or even answer their emails. I found the only way to get a response is to send a message to their online product inquiry page.

Purchased a shower kit and although it does not look bad, the doors dont fit the gap advertised.
Dont even bother trying to contact customer service,
3 times by phone it never gets answered - the chat as soon as they realise its not a sale, no response!