I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Toon meer
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Lees wat reviewers zeggen
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Toon meer
Bedrijf heeft geantwoord
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Toon meer
Bedrijf heeft geantwoord
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Balaan
Geschreven door het bedrijf
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Contactgegevens
Zuid-Korea
- care@balaan.com
- balaan.com
3,5
Gemiddeld
98 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A top notch experience!!! I have been waiting for the opportunity…
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my merchandise as pictured. Well, I am pleased to report that what I received was better than expected. The pictures did not do it justice. I am glad that I can count this as a trustworthy site as I see there are many hard to find items available here. There are few international shopping experiences that are worthwhile. I'm adding this one to that list.
5 maart 2025
Antwoord van Balaan
Dear Karen,
We are truly delighted to hear that you had a satisfying experience with your first purchase at BALAAN.
At BALAAN, we are committed to ensuring that our customers can conveniently purchase high-quality products at competitive prices.
We also fully understand the concerns that may arise when making international purchases. To address this, our dedicated inspection team carefully and promptly reviews each item before shipment to ensure the best possible quality and swift delivery.
We will continue to do our utmost to provide you with an even faster and more reliable shopping experience, so you can shop with confidence.
Your valuable review has been incredibly encouraging for us, and we will keep striving to offer a wider selection of products and even better services.
Thank you.
BALAAN
Antwoord van Balaan
Dear valued customer,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I received my shoes and I'm very pleased
I received my shoes and I'm very pleased with the packaging, the quality of the workmanship of the shoes and will recommend this product to all my friends.
10 maart 2025
Antwoord van Balaan
Dear Jonathan,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
False advertisement, Don’t honor their own pricing.
Purchased a handbag from them, a couple days passed (mind you the item is still listed as in stock on website this whole time) and receive an email stating that the item is out of stock. Ok, no big deal, sometimes website stock is inaccurate. However, I go to the website the day of, the day after, and the next day - the handbag is still listed for sale! Only difference? It’s jumped up over $1000. So basically they have the stock, but didn’t want to honor the price listed or purchased. Bad service and false advertisement. Get your items from somewhere else, because they will only cancel on you and lie about the reason.
Update 03/15/25: STILL WAITING on a refund from these guys despite claims to “expedite” refund. Had to file a dispute with PayPal. This website must be a scam - so don’t let the fake positive review fool you.
3 maart 2025
Review zonder uitnodiging
Antwoord van Balaan
Dear Lysa,
We sincerely apologize for any inconvenience caused regarding your recent order.
To briefly explain the price fluctuation, BALAAN collaborates with renowned European boutiques, global select shops, and verified luxury suppliers. Each seller independently manages their inventory and sets their own prices, which may result in the same product being listed at different prices.
Additionally, sellers adjust their prices in real time based on inventory levels, demand, and market competition, which may lead to fluctuations depending on the timing of your purchase. We kindly ask for your understanding in this regard.
We deeply regret that the item you were interested in has gone out of stock, and we sincerely apologize once again. We are working internally to ensure that stock availability is reflected more promptly on our website.
Please rest assured that we are continuously striving to enhance our services to provide a better shopping experience.
Thank you for your time and understanding.
BALAAN
Antwoord van Balaan
Dear David,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices. We are especially grateful for your kind words about our customer service team. Providing excellent support is one of our top priorities, and your feedback encourages us to continue delivering the best possible service.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Order was perfect
Order was perfect, delivery was surprisingly quick. Product was as expected.
20 februari 2025
Antwoord van Balaan
Dear RH,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Shoes where perfect and exactly as…
Shoes where perfect and exactly as described and I was kept in touch with the process the whole time
27 februari 2025
Antwoord van Balaan
Dear Danielle,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are continuously striving to provide our customers with high-quality products at competitive prices in the most convenient way possible. Delivering exceptional service is one of our top priorities, and your valuable feedback serves as a great motivation for us to continue improving.
Your review has been incredibly encouraging, and we will remain committed to offering you an even more diverse and outstanding shopping experience in the future.
Thank you.
BALAAN
Antwoord van Balaan
Dear Brett,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Fast and quick shipping, and responses
Fast and quick shipping and responses. Nice and best quality product. I would recommend for all. also quality assurance guranteed. Best of all. Balaan can reduce shipping fee by changing to ups or dhl. Fedex is most expensive of all
25 februari 2025
Antwoord van Balaan
Dear Kyuson,
We are truly delighted to hear that you had a positive experience with BALAAN's service.
At BALAAN, we are continuously striving to improve so that our customers can conveniently purchase excellent products at great prices.
We sincerely appreciate you sharing your valuable feedback, and we will take it into consideration as we continue to enhance our services to provide you with even more exceptional experiences in the future.
Thank you.
BALAAN
Bad the shipping time wasn’t accurate I…
Bad the shipping time wasn’t accurate I still don’t have the shoes no one is giving me good updates on whether they’re coming or a refund is happening because my plans was messed up for the upcoming weekend and it’s looking like it will remain messed up I just want the refund forget them shoes because this is just sad
18 februari 2025
Antwoord van Balaan
Dear Miesha,
We sincerely apologize for any inconvenience regarding your recent order.
After thoroughly reviewing your inquiry once again, we regret to inform you that our records indicate the item was successfully delivered.
Our service center team has directly communicated with FedEx to verify the details, and according to GPS tracking, the package was delivered to the correct address and handed over to a recipient who came out to receive it.
Additionally, FedEx has confirmed that the recipient's signature was recorded at the time of delivery, and they do not consider this a misdelivery.
However, we understand how frustrating this must be for you, and we are also very concerned that you have not received your package. We kindly ask that you check with those around you to see if the item may have been received on your behalf.
If you are unable to locate the package or believe there may have been an issue during the delivery process, please feel free to reach out to us at care@balaan.com, and we will be happy to assist you further.
Thank you for your understanding.
BALAAN
I love love love my adidas pants they…
I love love love my adidas pants they were perfect fit and the perfect color. I got so many compliments when I wore them
3 februari 2025
Antwoord van Balaan
Dear Marrakeesh,
We are truly delighted to hear that you had a satisfying experience with BALAAN.
Nothing makes us happier than knowing that our customers have a wonderful shopping experience.
At BALAAN, we are always striving to ensure that you can conveniently purchase exceptional products at the best prices.
Your valuable review has been a great encouragement to us, and we will continue doing our best to offer you an even more diverse and outstanding shopping experience in the future.
Thank you.
BALAAN
Antwoord van Balaan
Dear Komi,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
My brioche arrived in a timely manner…
My brioche arrived in a timely manner and it was beautiful. I had a issue and it was corrected right away.
10 februari 2025
Antwoord van Balaan
Dear Tammy,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Antwoord van Balaan
Dear Oriando,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Great experience
Great experience! My skirt was as described and got here quicker than I expected!
13 november 2024
Antwoord van Balaan
Dear Charie,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery.
Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Great price and quick delivery
5 februari 2025
Antwoord van Balaan
Dear Freckles,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery.
Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I purchased gorgeous pair of Gucci…
I purchased gorgeous pair of Gucci shoes. My order arrived almost immediately in mint condition. I was so excited when I found these shoes at Balaan because I had searched several other sites with no success. I look forward to continuing to shop with Balaan.
1 november 2024
Antwoord van Balaan
Dear Sharon,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Just Buy It!
Excellent quality. Sweatshirt was true to size and matched the listing. Reminded me of 90s style. Shipped within promised window, packaged nicely, and arrived in time for holidays. It was a gift & the recipient loved it. Would recommend.
6 december 2024
Antwoord van Balaan
Dear Shiann,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Antwoord van Balaan
Dear Jean,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Fast shipping item came secure on a…
Fast shipping item came secure on a hanger in a dust bag very luxury experience I wouldn’t hesitate to shop again
3 februari 2025
Antwoord van Balaan
Dear Lashawn,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery.
Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
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