I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Toon meer
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Lees wat reviewers zeggen
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Toon meer
Bedrijf heeft geantwoord
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Toon meer
Bedrijf heeft geantwoord
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Balaan
Geschreven door het bedrijf
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Contactgegevens
Zuid-Korea
- care@balaan.com
- balaan.com
3,5
Gemiddeld
98 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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I bought a handbag from Balaan and…
I bought a miumiu handbag from Balaan and their website the duty and tax are included in the price. But after the bag has been delivered, fedex is keeping requesting me 700 usd for duties. I have sent email and used chat feature on the website for a month but nobody answered me back. I am very disappointed and really wanted Balaan to resolve my duty issues.
Balaan ticket number 9824
25 september 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Lucas,
We sincerely apologize for any inconvenience caused due to inadequate customer service.
After reviewing your order, we discovered that the delay in our response was due to the ongoing process of integrating our internal communication channels. We deeply regret any trouble this may have caused you.
Regarding the customs duty issue you encountered, we have requested FedEx to bill the amount to Balaan's account. Occasionally, due to an error on FedEx's end, customs invoices may be mistakenly issued to customers. We kindly ask for your understanding in this matter.
We are always striving to provide better service to our valued customers. Taking this incident as an opportunity, we will work to further enhance our systems and ensure that customer inquiries are handled promptly and accurately.
Thank you for your understanding.
BALAAN
Delivery time
They take forever to respond I've been waiting 2 days. Never again.
5 november 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Steven,
We sincerely apologize for any inconvenience caused by your recent order. We fully understand that the delay in responding to your inquiry may have caused frustration.
We are committed to improving our customer service to prevent such issues from occurring in the future.
Once again, we apologize for the inconvenience. If you have any further questions or concerns, please feel free to contact us anytime at care@balaan.com.
Thank you for your understanding.
BALAAN
AVOID, they do not have the products
Ordered a bag from Balaan. Two days later, yet to hear if my order was processed. As I needed the bag sooner than later, I wrote in to enquire about the delay in processing the order and that I might have to cancel if the item was not processed. Customer service proceeded to cancel the order without consulting me and the item is no longer listed on the website. One really wonders if they even had the product in the first place. It was an old SKU and Balaan originally listed that they had two in stock but apparently both disappeared after I purchased it.
Have yet to receive my refund but even if I do, I would have paid a 5% FX transaction fee to my bank and got nothing in return.
Avoid
31 oktober 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Peck,
We sincerely apologize for any inconvenience caused by the service lapse and the cancellation of your order.
Upon careful review of your order, we have determined that the product you purchased is currently out of stock due to an unforeseen issue with our supplier. Please understand that popular items may experience faster-than-expected depletion.
We fully understand your disappointment and want to reiterate our apologies for any inconvenience this may have caused. We are committed to improving our supply chain management and customer service to prevent similar occurrences in the future.
Regarding the foreign exchange fees incurred during the payment process, we regret to inform you that these charges are directly associated with the payment processor and cannot be refunded by the Balaan system administrator. However, if you provide us with your bank account information, we would be happy to facilitate an additional refund through an international wire transfer.
We previously sent you an email regarding this matter, but have not yet received a response. Please review your email and contact us at your earliest convenience so we can promptly address this issue.
Thank you for your understanding.
BALAAN
*Edited* Sold me an item that was "out of stock"…
Sold me an item that was "out of stock" and then did not refund the full amount I paid. I am out of pocket because of their mistake. Patronising customer service just stopped replying after I showed screenshots and proof of the issue.
EDIT: After I posted this review they issued a second refund to make up the full amount I had paid. Fees should be covered by them when they are the ones cancelling an order. If their policy has actually changed then I would shop with them, but I am not overly impressed with the process.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Alix,
We sincerely apologize for the recent inconvenience caused by an issue with your order.
Upon reviewing your order, our system records indicate that a full refund has been processed. However, due to PayPal's policy, a refund fee was incurred.
We have issued a cash refund for the full amount of the difference.
We apologize once again for any inconvenience caused.
BALAAN
I was a bit skeptical with some mixed…
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great.
I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department stores but 45% cheaper, and the other was a Fendi jacket. Both came in good condition and were 100% real.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Matias,
We were thrilled to learn you're happy with your recent purchase of the Gucci belt and Fendi jacket from BALAAN.com!
At BALAAN, we're passionate about providing a seamless and trustworthy shopping experience for all our customers.
We're glad your orders arrived flawlessly and the authenticity met your expectations. BALAAN partners directly with local European boutiques, ensuring you receive only carefully curated, genuine products from the world's leading brands.
Thank you for choosing BALAAN.com!
We look forward to seeing you again soon.
BALAAN
Scammed for 1600
I purchased a bag in September 16 and they claimed that they don’t have it in stock yet. They do not refund me. They charge my credit card like five times. There is a transaction that they are refusing to refund. They’re not responding to me anymore. They took the money and ran away. Do not shop here. Do not shop here. I have emailed them multiple times. They are refusing to refund an order they cannot fulfill.
16 september 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Sofia,
We sincerely apologize for any confusion or inconvenience caused by our recent communication regarding your order.
Upon reviewing your payment history, we can confirm that you attempted to make multiple payments using your credit card, but only one was successful. Additionally, you made another payment using PayPal, resulting in two separate order numbers.
As we only had one unit of the product in stock, we have processed a full refund for the order placed using your credit card. The order placed using PayPal was successfully shipped. We understand that you left a review before the shipment was completed.
Once again, we apologize for any inconvenience caused by our customer service team.
Thank you for your understanding and patience.
BALAAN
Paid for one hat
Paid for one hat, delivery and taxes, 1 week no response. Forced to escalate with my CC.
11 augustus 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Eugene,
We sincerely apologize for any inconvenience caused by your recent order. We understand that you may have felt frustrated with the delayed response regarding your delivery.
Upon further investigation, we found that your inquiry was received after business hours on Friday. As a result, our customer support team was unable to respond until Monday. We apologize for any inconvenience this may have caused.
Upon further review of your inquiry, we can confirm that your order has been successfully processed.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at care@balaan.com.
Thank you for your understanding.
BALAAN
Dodgy platform
Dodgy platform, do not buy. Ordered a pair of Margiela Tabis that were marginally cheaper than other websites. Received a shipment notification 5 days after the purchase but the tracking didn’t update from “label created” for 4 days after. Contacted Balaan via the chat (no response), WhatsApp (their number is inactive) and sent an email but received no response as to why the package hasn’t been handed over to FedEx. Then all of the sudden received a refund on PayPal and a email to say that the item is not in stock.
Don’t bother with this website if you actually want the product. The communication is really poor and their response is very slow.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Ky,
We sincerely apologize for the recent inconvenience caused by the delay and subsequent cancellation of your order.
Upon careful review of your specific order, we discovered that the item you ordered was out of stock due to an unforeseen supply chain issue with our supplier.
We understand that this is disappointing and we are truly sorry for any inconvenience caused. Please know that we are taking steps to improve our supply chain management and expedite our customer service response times to prevent similar occurrences in the future.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to enhance our services.
Once again, please accept our sincerest apologies.
BALAAN
SOLD ME A FAKE (COUNTERFEIT) DESIGNER…
SOLD ME A FAKE (COUNTERFEIT) DESIGNER JACKET.
ON JUNE 4TH, 2024 I ORDERED A NEEDLES TRACK JACKET FROM THIS COMPANY, AND PAID USD$198.00 PLUS USD$45 FOR SHIPPING FROM KOREA,
I ALREADY OWNED 2 OF THIS JACKET IN DIFFERENT COLORS THAT I PURCHASED IN MILAN ITALY.
THE DESIGNER OF THIS JACKET (NEPENTHES) ONLY MANUFACTURE THEIR CLOTHING IN JAPAN. THEY DO NOT MAKE ANY OF THEIR CLOTHING IN CHINA.
I CALLED THE DESIGNER'S (NEPENTHES) OFFICE IN NEW YORK TO VERIFY THAT NONE OF THEIR CLOTHING ARE MADE IN CHINA. THE REPRESENTATIVE I SPOKE TO MADE IT CLEAR TO ME THAT NONE OF THEIR PRODUCTS ARE MADE IN CHINA.
TWO WEEKS AFTER PLACING MY ORDER WITH BALAAN, I RECEIVED THE JACKET.
AS SOON AS I OPENED THE JACKET IT WAS OBVIOUS THAT IT WAS FAKE.
THE TAG INSIDE THE JACKET SAID "MADE IN CHINA," AND THE SEWING ON THE JACKET WAS CROOKED AND FALLING OFF THE JACKET. THE MATERIAL WAS CHEAP AND THE ZIP WAS MADE OF PLASTIC, UNLIKE THE ZIP ON THE AUTHENTIC JACKETS THAT I ORDERED FROM ITALY.
I COMPARED THE FAKE BALAAN JACKET TO MY AUTHENTIC JACKETS AND THE CLOTH MATERIAL, THE ZIPPER, AND THE SEWING WERE ALL DIFFERENT FROM THE AUTHENTIC NEEDLES JACKET.
I SENT BALAAN MORE THAN 20 MESSAGES ASKING THEM FOR A SHIPPING LABEL TO RETURN THEIR FAKE JACKET, BUT THEY DID NOT REPLY.
THEY NEVER REPLIED TO MY EMAILS UNTIL I FILED A CLAIM WITH PAYPAL.
THIS IS THE RESPONSE PAYPAL RECEIVED FROM BALAAN. I ALSO RECEIVED A COPY OF THEIR RESPONSE.
BALAAN'S RESPONSE:
We are writing to provide you with a final confirmation regarding your inquiry about the Track Jacket Poly Smooth WINE NS244 Poly Smooth Track Jacket.
Please note that not all of these jackets are manufactured in Japan. Some of them are produced in China.
THIS IS A LIE. I CALLED THE DESIGNER TO ASK IF ANY OF THEIR CLOTHING WERE MADE IN CHINA, AND THEY TOLD ME NONE OF THEIR CLOTHING ARE MADE IN CHINA.
If you wish to return the item, please understand that the return will be processed at your own expense.
I HAVE REFUSED TO PAY SHIPPING AND IMPORT/EXPORT COSTS TO RETURN THIS FAKE JACKET TO KOREA.
IT WOULD COST ME ABOUT USD$167.00 TO RETURN THEIR FAKE JACKET.
I JUST LOST USD$245 BECAUSE I MADE THE MISTAKE OF SHOPPING ON BALAAN WEBSITE WHERE THEY ONLY SELL FAKE DESIGNER PRODUCTS.
I SAW THE SAME FAKE NEEDLES JACKETS ON ALIBABA FOR USD$20. I HAVE NO DOUBT THAT BALAAN IS BUYING FAKE DESIGNER PRODUCTS FROM ALIBABA AND RE-SELLING THEM TO INNOCENT BUYERS.
ALSO THE KOREA TIMES ( THE LARGEST NEWS PAPER IN KOREA, RECENTLY ACCUSED BALAAN OF SELLING FAKE DESIGNER PRODUCTS.
DO NOT SHOP ON THIS WEBSITE .....YOU WILL SUFFER A BIG LOSS JUST LIKE ME.
BALAAN IS A FRAUDULENT ONLINE WEBSITE SELLING FAKE, COUNTERFEIT DESIGNER PRODUCTS THAT THEY BUY FROM THE CHINESE WEBSITE KNOWN AS ALIBABA.
4 juni 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Reginald,
We sincerely apologize for any inconvenience or disappointment you may have experienced with your recent order.
BALAAN is committed to providing authentic luxury goods at competitive prices through direct contracts with European boutiques. If you have any doubts regarding the authenticity or quality of your item upon receipt, we offer authentication services through trusted luxury appraisal companies.
To facilitate this process, we typically request detailed images of the specific areas in question. Unfortunately, while we requested these images from you, communication seems to have been interrupted. We apologize for any inconvenience caused and for not being able to address your concerns more effectively.
We are truly sorry that the product did not meet your expectations. Your trust is important to us, and we strive to ensure your satisfaction.
Please do not hesitate to contact us so we can resolve this issue and meet your needs.
BALAAN
Legit Site
Ordered Chloe sneakers and they are authentic. They came with all the authenticating details. They also came very fast, 4 days, from Korea to NYC. I think they operate similar to Farfetch.
27 juni 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Ako,
Thank you for your kind words and for choosing BALAAN.com! We're thrilled to hear that your Chloe sneakers arrived promptly and that you're satisfied with their authenticity.
At BALAAN.com, we prioritize delivering authentic and high-quality products to our customers. Each item undergoes a rigorous inspection process at our BALAAN Center to ensure it meets our stringent quality standards.
We're glad to hear that you experienced our commitment to quality and speed with your recent purchase. We look forward to serving you again soon.
BALAAN
Sold me a pair of Bottega Orbit…
Sold me a pair of Bottega Orbit sneakers that the sole was basically coming apart the shoe and they are suppose to inspect the item before shipping, then they didn’t want to respond to my return emails.
18 juni 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Lamont,
Please accept our sincere apologies for the delayed customer service response and the subpar condition of the Bottega Orbit sneakers you received. We are actively working to reduce our response times and are reviewing our product inspection procedures.
We have protocols in place for items with defects that may not be immediately apparent. In such cases, we may need to consult with our supplier, and we offer a free exchange or return. Regarding your order, we have confirmed that a full refund has been processed.
Thank you for bringing this to our attention. We value your feedback and will use it as an opportunity to improve the quality of our customer service.
BALAAN
Incredible Experience
I was looking for a specific pair of shoes impossible to find everywhere, when I landed on their website! The company is Korean, so I wasn’t sure if was a legitimate business or was a scam site, a Korean website exists for the company Balaan.co.kr ! I decided to write their customer service to inquire about the .com version, and they kindly responded to me almost Immediately (I am in the States and they are in South Korea), and they confirmed that the .com version was their international website that they just launched. I then decided to try their service, and I cannot be happier than I did! Their service is impeccable, the product is immaculate and 100% original, it arrived in my home in less than 3 days, considering that I ordered it on Friday and was delivered on Wednesday, and moreover considering that the package arrived from literally the other side of the world! Their prices are super competitive, and you can find many gems that are unavailable in other places! I super recommend their site, and for sure I will buy from them again!
15 mei 2024
Review zonder uitnodiging
Antwoord van Balaan
Dear Massi,
Thank you so much for taking the time to leave us such a wonderful review! We were thrilled to read your kind words.
We work directly with European boutiques to bring you a wide range of products at incredible prices. We're committed to continuously expanding our product range and providing you with the best possible service. We hope you'll continue to shop with us!
Thank you again for your support.
BALAAN
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