So 5 years ago our builder installed a Balconette balustrade around our rooftop deck. No problems with the balustrade in 5 years but upon inspection our original builder had measured it too small and... Toon meer
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The frameless glass balustrade looks stunning and the company were able to provide the non standard height, which we had been unable to source elsewhere. It is well engineered and was relatively str... Toon meer
Bedrijf heeft geantwoord
We found a product very good quqlity,delivered on time and with care. We had some issues during installation but Kasun and Jean-Phillipe went above and beyond to guide us through. Highly recommended.... Toon meer
Bedrijf heeft geantwoord
Balcony Systems Delivery Note OA64984-1-1 foul up was sent to the wrong address 200 miles away and they got ours Told it had been undone so when it finally got back it was not attached properly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Balconette is a manufacturer & supplier of high-quality Glass Balustrades, Glass Juliet Balconies and decking systems. We manufacture in the UK in our own factory. We operate UK wide and are geared up to service the large developments as well as the single-family self-build or renovation. We pride ourselves in top quality products and service and believe that we must maintain both at a very high quality to keep leading the market in our field. Balconette has a proprietary and unique self-cleaning coating that is available on all the products, the coating trademarked BalcoNano® is Eco friendly and reduces cleaning cycles by as much as 90%. It is also available for retro use by customers in specially designed sachets. Our factory, offices and showroom are located in our own premises near Gatwick airport. Our showroom is easily accessible being on the main A22, just 5 miles south of J6 of the M25. Customer parking available and is free. We are open every weekday from 9am to 6pm and on Saturdays by prior arrangement.
Contactgegevens
Unit 6, Systems House, Eastbourne Road, RH7 6JP, Blindley Heath, Verenigd Koninkrijk
- 01342-410411
- Hello@balconette.co.uk
- balconette.co.uk
4,5
Uitstekend
59 reviews
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Antwoord van Balconette
Thank you for the 5-star review! We're glad to hear you appreciated our service and communication. It's great to know you're happy with the Frameless Juliette!
A very good looking frameless design
A very good looking frameless design , at a very good price and both units were easily installed.
Delivery to our IV postcode did not prove to be a problem.
Altogether very pleased.
3 juli 2024
Antwoord van Balconette
Thank you for the wonderful 5-star review! We're delighted to hear that you are pleased with the sleek frameless design and found the installation easy. We're glad the delivery to your IV postcode went smoothly. Your satisfaction means a lot to us!
Very helpful customer service
Very helpful customer service on the phones through the design and purchase process. Delivery went smoothly and quality of product seems high. Easy to install as a DIY'er so overall very pleased with my purchase.
21 juni 2024
Antwoord van Balconette
Thank you for your positive review!
We're glad to hear that our customer service was helpful throughout your design and purchase process, and that you were pleased with the delivery and product quality.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Aerofoil System Balustrade!
Antwoord van Balconette
Thank you so much for your 5-star review!
We're thrilled to hear that you found our Orbit Juliet to be of good value and that our delivery service met your expectations. Your feedback is greatly appreciated.
We look forward to serving you again!
Frameless (fast track) balcony purchase
We ordered a frameless 1860mm (fast track) Juliet balcony. Ordered early on 28th May, had a call to arrange delivery on the same day as ordering and it arrived as planned on 4th June.
The balcony was very well packaged and arrived undamaged via Palletways, although the consignment number wasn't a full tracking number so we couldn't track the delivery on the day.
Installation was straightforward as we had scaffold steps up to the window, but beware the glass is very heavy. We needed three people each with a glass sucker to haul it up to the first floor.
We are really happy with the finished result and even received a courtesy call about 30mins after we finished installing to check everything was in order with our purchase. Our neighbours had bought from Balconette last summer and recommended them.
The price was 60% less than a made to measure frameless balcony from a local installer (although that quote included survey & installation).
28 mei 2024
Antwoord van Balconette
Thank you so much for your detailed 5-star review! We're thrilled to hear that you're happy with your frameless Juliet balcony and that the installation went smoothly.
We appreciate your feedback regarding the consignment number; we'll look into improving our tracking process. It's wonderful to know that our pricing and service met your expectations and that your neighbors recommended us.
If you need any further assistance, please don't hesitate to reach out. Enjoy your new frameless 1860mm Juliet balcony!
Fantastic service and product
Fantastic service and product. Really pleased with our frameless toughened glass for our Juliet balconies.
1 juni 2024
Antwoord van Balconette
Thank you so much for your fantastic review! We're thrilled to hear that you're really pleased with both our service and the frameless toughened glass for your Juliet balconies. Your satisfaction means the world to us!
exactly as advertised
exactly as advertised, very easy to follow instructions when ordering
sales people new thier product
28 oktober 2023
Antwoord van Balconette
Thank you for your feedback! We're delighted to hear that everything was exactly as advertised and that you found the ordering instructions easy to follow. It's great to know that our sales team was knowledgeable and helpful. Your satisfaction is our priority! Enjoy your Custom Size Frameless Juliet.
Very good service fro start to finish.
3 juni 2024
Antwoord van Balconette
Thank you for the 5-star review! We're delighted to hear that you received excellent service from start to finish. Your satisfaction is our priority, and we appreciate your feedback! Enjoy your Orbit Mirror.
Antwoord van Balconette
Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our quick service and found the Aerofoil Juliette easy to install. Your satisfaction is our priority. Thanks for choosing us!
Excellent product
Excellent product combined with a technical team who can provide a workable solution
31 mei 2024
Antwoord van Balconette
Thank you so much for your 5-star review! We're thrilled to hear that you found our orbit system balustrade excellent and that our technical team was able to provide a workable solution. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
Antwoord van Balconette
Thank you so much for your 5-star review! We're thrilled to hear you were pleased with our pricing, service, and products. Your satisfaction is our top priority, and we look forward to serving you again in the future. Enjoy your Aerofoil System
Don't jump
Balcony Systems Delivery Note OA64984-1-1
foul up was sent to the wrong address 200 miles away and they got ours
Told it had been undone so when it finally got back it was not attached properly and very nearly spilled onto the path.
Paid a lot of money for their delivery.
Suggested they ought to have taken it back for inspection and repackaging/ replacement before but they let the customer do their work for them
Shoddy outfit even said I'd get a partial refund which I'm still waiting for
29 april 2024
Review zonder uitnodiging
Antwoord van Balconette
Thanks for your feedback.
Indeed, your delivery was routed to the wrong address, and we apologised for this. It was subsequently routed correctly, and you have received it safely.
Everyone here at Balconette works hard to get everything right, and we really do care. 98% of deliveries are successful, occasionally there are issues. This was an error which caused a delay in arrival, but all goods have arrived safely, and we hope you enjoy your 2 lovely Glass Juliet Balconies.
Great product but very poor…
Great product but very poor communication and service .
it takes weeks to get anything done even a reply to an email !! after making payment !! Wouldnt use if you need a quick efficient turn around as you won’t get this with this company
15 december 2023
Review zonder uitnodiging
Antwoord van Balconette
Hello David,
This is certainly a fake review.
I cannot find an order to a Mr. David Reynolds in our system at all. Could you provide more information? which order this is or a full name and address (area) to be able to understand what this is about?
We are not infallible but normally have very good service and communication.
We normally send review requests through FEEFO to all customers to be able to posts reviews. If you are a potential customer reading this, then please note that we have diligent and caring staff that always try to give the best service possible. Please go to FEEFO or our website and read review (they contain both positive and negative. 😊
https://www.feefo.com/en-GB/reviews/balconette
Very Poor service and poor company
Very Poor service and poor company, just stole money from costumer. Never again.
4 december 2023
Review zonder uitnodiging
Antwoord van Balconette
Hello Giovanni.
Could you provide more information? which order this is or a full name and address (area) to be able to understand what this is about?
We normally send review requests through FEEFO to all customers to be able to posts reviews and we have noticed some reviews here on trust pilot, but they don't come through with any customer identification, so can't respond specifically.
If you are a potential customer reading this, then please note that we obviously don't steal money, and try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. :))
https://www.feefo.com/en-GB/reviews/balconette
Nice product but poor service
I like the product, it looks very smart and I have now used it in two areas of our garden. On first occasion, the handrail needed altering as it had been incorrectly built. Second occasion (2 years later), yet again the handrail had been incorrectly assembled. A schoolboy error with what appears to be no quality inspection to catch errors. Had to arrange for a replacement and collection of faulty one. Some staff members did not listen to what my requirements were whilst others were very helpful in rectifying mistakes.
8 november 2023
Review zonder uitnodiging
Antwoord van Balconette
Hello Colin,
Without an order number or reference its hard to respond specially here, but it seems from your text that we made an error in manufacture, and ended up sorting it. I’m glad you like the end product.
We normally send review requests through FEEFO to all customers to be able to posts reviews and we have noticed some reviews here on trust pilot, but they don't come through with any customer identification, so can't respond specifically.
If you are a potential customer reading this I would like to reassure you that we always try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. :))
https://www.feefo.com/en-GB/reviews/balconette
Hounded
Last week I requested a quote for glass panelling for my decking for Garden Room. days later I get email but not giving price but asking me to call. I could have done that to start with!. So Data harvesting, no price and 3 emails in two days hounding for contact. Have now blocked their emails and won't dream of using them. I am so glad I didn't give my phone number only my email. Wish I had done due diligence and checked reviews on TP before even giving data to them Dodged a bullet here I think. Phew.
19 oktober 2023
Review zonder uitnodiging
Antwoord van Balconette
Hello Stuart,
When someone enquires with us, we like to get a full understanding of their project and their needs. That’s best done with a call with one of our product advisors. They speak with you to understand your project, aspirations, time frames, site location and more to ensure the advice, products and prices they provide are best suited to you and the success of your project.
There are plenty of self-service tools on our website to obtain prices online, design different options and more where you can gain a whole lot of information and costs without speaking to an advisor.
I’m sorry that you felt us asking to have a call with you wasn’t to your satisfaction, but it’s the best way we know to service enquiries. We never press or pressure anyone to speak to us, or to buy, we aim to give the best advice and service we can. I hope your project was a success.
If you are a potential customer reading this, I would like to reassure you that we always try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. 😊)
https://www.feefo.com/en-GB/reviews/balconette
asked for help
asked for help, only wanted a hand rail, the order was small so a waist of time for them, sometimes its nice to help out a fellow human.
25 augustus 2022
Review zonder uitnodiging
Style Over Substance
Company more focussed on winning the order than completing it. Very attentive up until the point that they have your money and once that happens you're left to deal with an ongoing tide of incompetence and ineptitude. Very rarely speak to the same person twice and nearly everyone you speak to seems to be as confused about what's going on as the next. That said they are laser focussed on the small print and just exactly what they will and won't take responsibility for, which is not a great deal. A business that is most definitely a triumph in style over substance. The cracks in their ability to operate well and truly glossed over with sales blurb.
Do not use.
8 augustus 2022
Review zonder uitnodiging
Poor glass protection
So far not very impressed ordered a 3.2M wide frameless glass balcony, just under £2000, it arrived in a pallet with no protective film over the glass, so back has been completely exposed and is covered in gunk, may well be scratched but wont know until its up and cleaned. Ordered balaconano cleaner/seal which also arrived 5 days late. They have also place a British standards sticker isnide the glass so however you mount the balcony you get so see a nice white sticker, cannot be reomved as its been put between the two layers of glass. Could easily have been put on a side edge and would have been invisible when mounted but instead placed in the visible area. Contacted Balconnette and got a yes that's very bad but no offer to do anything.
17 maart 2022
Review zonder uitnodiging
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