Balloon Monkey Reviews 799

On the 27/04/24 my girlfriends received a 50th birthday gift of 3 balloons of which 1 was deflated.
I complained and was ignored until I gave them a 1* rating. They then apologised but were also upset that they got such a poor review.
They promised me a full refund.
Nearly two weeks on from the promise of a refund….. Nothing!

Exceptional customer service. Had a issue with one of the balloons. It was rectified with speed. much appreciated. will definitely use again.very impressed.

Great product, communication, prompt delivery, carefully packaged & overall perfect service

Ordered last minute for next day balloons - arrived at venue within allotted time, perfect! Recipient very happy. Will definitely order again - brilliant efficient service which is all you can ask for.

Excellent service and choice of balloons. I have 5 very happy and satisfied grandchildren who all received balloons on their birthdays.
Joanna

Easy to book and delivery was perfect. Balloons bigger than I had imagined and really cheered my unwell Nephew up when he saw the big box .
10/10

Just wanted to say a big thanks to Balloonmonkey for the balloons delivered to my Nan for her birthday! Excellent choice and really helpful customer service.
The balloons are so nice and my Nan loved them.
Will be back for the next birthday!

Appalling company, ballon’s didn’t arrive when promised. 40th birthday let down!’ They never answer the phone! The service is quite simply shocking!!! Avoid at all cost!

Parcel been in depot since 5am and no attempt to deliver!

Customer Service very helpful as I wanted to ensure both of my orders would be delivered by 1.00 as we needed them for 4.00pm. Both arrived safely before 12.00, thank you

The balloons are really fun and make an excellent gift. Unfortunately, not long after arrival my little one accidentally popped the balloon. I contacted customer services and they sent another balloon, free of charge. My little one was over the moon. Thanks so much again x

I'm never usually one to leave a bad review but the Quality of these balloons from this company are absolutely shocking and for the price you expect a high quality baloon. First time using this company for a helium birthday balloon, I've purchased balloons god knows how many times from other companies over the years and I've never ever had a problem were the balloons turn up deflated and saggy. I've always had balloons that stay pumped for over a month before they even start to go saggy but you can tell even the quality is very bad. I'd definitely avoid if your wanting a decent balloon.

Good prompt service, arrived exactly when scheduled. Kept up to date with delivery and order progress, would definitely recommend as faultless service from start to delivery

I have used this company many times and been very please

Fantastic customer service from Chloe! Thank you

Purchased balloons for the 24th November.
Still fully inflated after 4 months.

Extremely happy with Balloon Monekys service! I live in Australia and my partners in the uk so did this for his birthday as a surprise. Balloons came on time and looked perfect! Plus they are still up 5 days later 😄

The balloon was ordered on Friday afternoon and still arrived, with my nephews age and name on it, by the Sunday morning, the day of his 18th Birthday. I thought it was great value given such an excellent service, inclkuding Sunday delivery.

I bought two red balloons for my Grandson’s 13 Birthday. The balloons are well packaged, inflated
and beautifully presented. I have purchased a few over the years. Thank you for making Sam’s Birthday memorable. Evert year he climbs in the box, hiding in it
popping out to make us laugh!

Had a delivery today for mother’s day and box was thrown over the fence by DPD driver and personalised balloon already going down, biggest problem I have is nobody is answering phone and e mail is an automated response…very disappointed

Amazing idea, sent balloons to my daughter for her new home. Smooth order process, great tracking updates, arrived on date nominated in lovely box & balloons were fantastic. Email response was quick & professional. Very highly recommended, thank you.