Card Factory plc Reviews 9.981

Bought some confetti ballon’s in store. When I went to blow them up 5 out of the 6 had holes in them where the confetti stuck and then removed itself causing holes. Waste of money. They also didn’t give me a receipt as the lady was too busy talking with someone she knew. So I have no way of returning. If you’re going to get any of the ballon’s just make sure they’re plain!

Excellent customer service today from Courtney at your New Addington, Croydon branch. She was very helpful and professional.

I usually buy in store, and find the stores clean and tidy plus a fair choice and helpful staff. The stores would receive 5 stars. However, for a special occasion I would not chance Card Factory's online site again. I ordered and paid for a card, received the card, but no envelope. As it is not a normal size I emailed Customer Services and was assured that a replacement envelope would be dispatched 1st class. Needless to say, never arrived. So they've lost an online customer.

The staff in the store at Cortonwood, Barnsley were very friendly and helpful.
They were happy in their jobs , worked well together and it shone through ! It was quite uplifting after having a stressful day .
The shop itself was lovely and clean and the stock well presented
A big shout out to Jess, Harry and Charleen
Will definitely visit again soon
Keep up the excellent work

I went in the Darwen shop to buy 3 months worth of cards . Karl was very helpful , finding where things were for me

Card factory staff at both Newgate street & Tindale Bishop Auckland are always very helpful. The shops are always clean and tidy and I always find everything I need at a great price!

Card Factory TOTALLY let us down on a friend's very important birthday. They also wasted many miserable hours of my time as I tried, unsuccessfully, to sort the problem out. The big box of helium balloons we ordered on Next Day Delivery failed to arrive on the promised Thursday. I spent hours trying to chase them on Friday - so at least the birthday girl had them for her party on Saturday - but I just got messages that Customer Service was closed. It seems they don't work between Friday afternoon and Monday - so tough luck to customers with an urgent issue. Maybe they think customers don't hold weekend celebratons!! I then spent hours trying to chase up DHL -their simply diabolical, customer loathing couriers. Of course, I got nowhere. After what seemed like a lifetime of button pushing on the phone, I got a curt, totally unapologetic robot message that my delivery was 'delayed'! . The, by now, deflating balloons, eventually turned up at the party venue two days AFTER the event. As much use as a bicycle is to a dead fish. PLEASE don't let Card Factory ruin YOUR special party..,

To Whom It May Concern,

I would like to take the time to recognise a wonderful young man named Aaron, who works at the Card Factory in New Addington.

Aaron is always so polite, friendly, and helpful whenever I visit the store. Nothing is ever too much trouble for him. He always goes that extra mile to help customers, whether it is finding the perfect gift or helping choose the right card for a special occasion.

What stands out most is that Aaron always has a smile on his face and makes customers feel welcome and valued. His kindness, patience, and excellent customer service truly deserve to be recognised.

It is rare nowadays to come across someone so dedicated and genuinely caring in their role. Aaron is a real credit to the Card Factory team, and I hope his hard work and positive attitude are appreciated by management.

Thank you for taking the time to read this letter.

the worker was very cold and never gave me my receipt and was trying to get rid of me very quickly saying good bye, extremely rude and standards have dropped, this happened in the one in BRUM high street city centre

Very disappointed with the customer service at the Stamford Card Factory store. We bought 3 helium balloons and one started deflating within half an hour despite being carried carefully home. When we returned to ask for a replacement (half a hour later) the staff member Lindsey (who stated she was a manager for the day) immediately blamed us and refused to help. The interaction was aggressive and happened in front of other customers. Poor handling of what should have been a simple customer service issue.

Went to Card Factory at Monks Cross York, lovely selection of cards, went to pay and at the checkout there was two members of staff, Rachel and Ben, they were absolutely amazing, told me I was entitled to an extra card as I had bought three cards and would get it cheaper, lovely staff a credit to Card Factory. Thank you 😊

I visited your Telford Town centre branch today and experienced less than minimum acceptable customer service. I don't expect much but the lack of help and acknowledgement
to my basic needs has led me to write this review. I left the store feeling like nothing but an inconvenience. Basic customer interaction should be first and foremost. I will avoid in future this particular store which is a shame as I work virtually opposite.

Debbie at Rainham precinct was very friendly and
helpful. Card shop well stock and nicely presented.
Very good experience

Went in to card factory today in st annes.the lady was very helpful and polite.i ordered two birthday balloons and extra bits.went back later to collect them.nothing to much for her very helpfull

Lovely staff member Helen at the Lowry centre

I visited Malow store today. Staff were suwr friendly and helpful. Store was nice, clean and well stocked

Recently needed a large amount of balloons inflating at the Crystal Peaks Card Factory - Anita and Lauren were extremely helpful and sorted our request out quickly and efficiently! Thank you!

Today is my daughters 5th Birthday. I purposefully travelled 13 miles yesterday to the nearest Card Factory to buy a helium canister for her balloons. I should have had a hunch something was off when I was sold one put behind the till like it had been returned. This morning we have gone to use it and its completely empty. £30 wasted and several large balloons I now cant use.

I selected 4 cards for the offer in-store and when I got to the till I was pressured in to buying a bundle of generic cards and this invalidated my offer. The offer in store for 4 cards for the price of 3 then becomes a potential scam. I have been in touch with customer services who haven't been able to help and all I asked for was some sort of goodwill gesture like a gift card for the difference rather than me trundle all the way back to town with an arthritic knee and refund the whole lot.

I used The Card Factory to send a few surprise birthday balloons. They got delivered ok, however, they did not put a message that I had specifically written in the box of balloons. When I told customer service they said, check in the box! It should be there. Well it wasn't and they didn't really care or want to discuss further. Very disappointing all around. That is the one thing I wanted for my personal message included with the balloons as it was a big joke in the message.