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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered some 16th Birthday balloons which arrived in great time for the occasion the balloons were so lovely they have lasted well over two weeks & are still up as I write this review. Great purchas... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service! I made an error on my order then emailed asking for changes - Dave replied very promptly saying the changes had been made and thanking me for my order! I paid for a Saturday morning... Toon meer

Beoordeeld met 1 van de 5 sterren

Paid £6.99 extra for delivery before 1pm on my wifes birthday but DPD couldn't find her place of work a college with 800 students.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've ordered from here a few times now and every order has arrived on time, exactly as ordered. I recently tried and loved the 'AI Balloon Genie' which I used to create a dinosaur design with my son's... Toon meer

Bedrijfsgegevens


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4,2

Goed

TrustScore 4 uit 5

799 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 5 van de 5 sterren

Excellent balloons

We had some birthday balloons delivered on 02/09/23 to our holiday B&B in Salcombe. The order process was easy to follow and the balloons arrived in good time. They looked fantastic. The date is now 10/10/23 and the balloons have only just started deflating! I am so impressed with this company. Thank you. I will definitely be purchasing from you again in the future and highly recommend you to others.

2 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Long Lasting.. which was nice

I just wanted to send a quick message to say thanks and how well the balloons I purchased recently lasted, the large 50 stayed 'up' for nearly 4 weeks, the group of balloons is still going from the 5th of August, now mid September !!

These are not the lowest cost but lasting this long was awesome and made the recipient very happy.

I would happily buy from you again.

6 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was very impressed with the service

I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.

15 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Incredibly frustrating

Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.

Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.

12 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My balloons arrived deflated I have…

My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

29 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Please be assured we have been responding to all of your emails immediately as explained and shown via our text message exchange this morning. Your email provider has been blocking/filtering out our responses to you but we can confirm we have refunded your order in full for the faulty balloon you had received.

Kind Regards
Chloe

Beoordeeld met 5 van de 5 sterren

A* experience

So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!

perfect.

4 september 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Sarah

That's great to hear. I'm glad you love your personalised balloon! Thanks for the great review!

Kind Regards
Chloe 🎈🐵
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Bunches of fun!

Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

5 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Eric

Thanks for the 5* review! Glad to hear the balloons are lasting well 😀🎈

Many Thanks
Chloe
Customer Service Manager

Beoordeeld met 1 van de 5 sterren

Not recommended

Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

11 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Sarah

I am sorry to hear this. I have checked the entire email system and can confirm we have not received any emails from yourself. We do pride ourselves on offering very quick and efficient customer service so please be assured if we had received your email, we would have responded immediately. Please can you try sending another email to help@balloonmonkey.co.uk and I will personally sort this for you.

Kind Regards
Chloe
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Great!

Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

21 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Thanks for the 5* review! We are happy to hear you love your balloons and will come back and order from us again 😊🎈

Thanks
Chloe
Customer Service Manager 🎈🐵

Beoordeeld met 3 van de 5 sterren

Not good value for money

Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

10 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Genevieve

I am very sorry to hear you are not happy with your order. Please can you send us an email to help@balloonmonkey.co.uk so we can look into this for you.

Many Thanks
Chloe
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Get well soon balloons

I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

11 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Stephen

Thanks for a lovely 5* review 😀

Kind Regards
Chloe
Customer Service Manager 🐵🎈

Beoordeeld met 4 van de 5 sterren

Not your ordinary personalised balloon

It wasn't a normal personalised balloon it was one for the first anniversary of my son's death ,it was just what I wanted & wasn't disappointed
Thankyou Balloon Monkey

17 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Sue

Thanks for this lovely review. I am glad to hear the balloon was just how you wanted it to be.

Kind Regards
Chloe
Customer Service Manager 🎈

Beoordeeld met 5 van de 5 sterren

excellent service and delivery, cant fault it

excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Nephews Birthday.

Loved the interior packaging and colourful confetti discs.

The boys loved it and the photo of them as well

Very impressed.

Will be telling lots of people and i will be ordering again

thank you

14 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love love love!

Love love love! Our balloons are amazing!! Fast service and helped to cheer our poorly girlie up after a minor op. Fast and prompt service.

1 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with experience

Ordered collection of balloons for brothers birthday the next day and could not have been happier! They arrived on time through a reliable delivery service. Two weeks later and the balloons are still upstanding and only 2 are starting to drop. Expensive but totally worth the money due to how convenient and fab the service is

19 juni 2023
Review zonder uitnodiging

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