BALOLO Reviews 

291
TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Unfortunately I can not recommend this product when buying from the USA. I was charged $81 import tax on the product, when I contacted the company they said if I had clicked on a question mark I would... Toon meer

Beoordeeld met 5 van de 5 sterren

Mega Produkte. Freue mich sehr über mein Setup. Es gab 2-3 Kleinigkeiten, durch „beide“ verursacht. Im kompetenten und lösungsorientem Austausch, konnte pragmatisch Einigung erzielt werden. Einzig... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I purchased balolo cockpit and accessories .Every piece speaks quality and its modular add-ons are something which you will no find anywhere else. I am so satisfied with my purchase . Made my home wor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

If you are on the fence about investing in the BALOLO ecosystem, just do it. From the moment the packages arrived, it was a really cool unboxing experience. Setting everything up was super simple, a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelfabrikant

Geschreven door het bedrijf

Seit 2012 entwickelt und produziert balolo hochwertige Produkte aus Holz. Dabei werten wir nicht nur die neusten Produkte, wie den HomePod Mini oder den Apple MagSafe funktional und optisch auf. Mit dem Setup Cockpit haben wir eine Bildschirmerhöhung entwickelt, die durch ihr modulares Zubehör das Arbeiten einfacher, ergonomischer und aufgeräumter macht.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

291 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(291)

91 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Balolo’s Setup Cockpit – Premium Design, Outstanding Performance

The build quality of this monitor stand is exceptional, crafted from premium wood and metal. The attention to detail is evident, from the smooth finish to the sturdy construction. It feels incredibly durable, and the American walnut wood adds a sophisticated, warm tone to my desk.

Overall, I’m extremely satisfied with the Balolo monitor stand. It combines beautiful craftsmanship with practical design, making it an ideal addition for anyone looking to upgrade their workspace. I would highly recommend it to those who prioritize quality and aesthetics.

24 december 2024
Logo BALOLO

Antwoord van BALOLO

Dear Jose,

Thank you for your thoughtful review! We're thrilled to hear how much you appreciate the quality and design of the Setup Cockpit and it's amazing to know it has elevated your workspace!

Thank you for your support, and we hope you continue to enjoy your new setup!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Super Produkte und Kundenservice.

Super Produkte und Kundenservice.
Uneingeschränkt zu empfehlen.

25 november 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Christoph,

vielen Dank für deine netten Worte und deinen Support! Wir freuen uns, dass dich unser Kundenservice und die Qualität unserer Produkte überzeugt haben und wünschen dir viel Freude mit deinem neuen Workspace!

Beste Grüße

Dein BALOLO-Team

Beoordeeld met 5 van de 5 sterren

Products

One of the product I ordered was missing in my package (because of the France Poste) but Balolo support team responded in a minute to my issue, to give me a solution and send me the missing product asap.

Love you guys <3

10 januari 2025
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Yumayuu,

Thank you for your kind words! We're sorry for the issue with your package, but we're thrilled our support team could resolve it quickly and get the missing product to you. We appreciate your support and wish you lots of productive hours with your new setup!

Best regards,

Your BALOLO-team

Beoordeeld met 1 van de 5 sterren

Hidden customs charges, DO NOT BUY from UK!

I ordered the large cockpit and a bunch of accessories, spent over £300 with them as a first time customer, only to find out later that there were hidden £80-90 customs charges. (Just like so many here… wish I had looked earlier).

Balolo’s response was that this charge would be deducted from a refund if the items were sent back. So basically it’s a lose lose situation for me and resulted in these items costing me close to £400, which is extortionate.

This company is being purposely sneaky in hiding this information deep in their website, and not providing it upfront when you’re ordering. No quality of product is worth this type of experience, I will never be buying from the again and will be actively DISCOURAGING anyone I know in the tech industry in the UK to avoid them going forward .

If someone shops in their local currency on a website they SHOULD NOT have to refer to the companies shipping policy every time they make a purchase just incase. And this company’s copy paste response every time just makes the situation worse.

11 januari 2025
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Dear Emma,

Thank you for your feedback. We're truly sorry to hear about your frustration caused by unexpected customs charges. We appreciate the opportunity to address your concerns.

As a company based in Germany, orders shipped to the UK are subject to customs duties and VAT. These charges are unfortunately beyond our control, as they are imposed by UK authorities. We do clearly state in our shipping policy that such fees may apply, but we understand your frustration and will take your feedback into consideration as we aim to improve the customer journey.

Regarding returns after customs charges have not been paid, we'd like to clarify that we do not deduct the customs charges as they are not imposed by us. However, if a return is initiated, the shipping company imposes a handling fee, which we have to deduct from the refund. We apologize if this wasn't clearly communicated.

Your feedback is invaluable and we apologize for any frustrations caused. If you have any further questions, please feel free to contact us directly.

Best regards,

Your BALOLO-team

Beoordeeld met 1 van de 5 sterren

Hidden customs charges & terrible customer experience

I ordered the medium cockpit and a load of accessories, only to find out later that there were hidden customs charges. I can see now I should have looked at Trustpilot previously, given that complaints of this nature stretch back almost a year, and yet Balolo have done NOTHING to rectify the issue for customers. The product itself is undeniably great, however I would have reconsidered the purchase had I known about the extortionate customs charges. When speaking to customer service, I was told I could return the product for a refund, however the full customs charge would be taken from my refund, leaving me somewhat trapped. No solutions offered. If someone shops in their local currency on a website they DO NOT expect to have customs charges applied or hidden and SHOULD NOT have to refer to the companies shipping policy every time they make a purchase just incase.

22 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Dear Max,

Thank you for sharing your feedback. We're glad that you appreciate the quality of our products, but we're sorry to learn that the customs charges and your experience with our customer service fell short of your expectations.

As we ship all our products from Germany, they need to be imported to the UK as they are no longer part of the EU. This means that orders to the UK may be subject to customs duties and VAT as required by UK regulations. Unfortunately, this is imposed by UK authorities and we have no control over these fees. While we clearly state this information in our shipping policy, we understand that this has not been visible enough for you.

Regarding your interaction with our customer service, we'd like to clarify that in the case of a return as a consequence of unpaid customs charges, we do not deduct customs charges, as these are not imposed by us. However, we are required to deduct a fee imposed by the shipping company for handling the return.

We appreciate your feedback about the visibility of potential customs charges and our customer service, and will take it into account as we strive to improve our customer experience.

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

This is old fashioned customer…

This is old fashioned customer excellence at its finest! The product is excellent and the people are amazing. I literally had a question about a product in one of their photos and they got me the name, it wasn't even their product! Great people and the craftsmanship and design is flawless. You will not be disappointed.

6 januari 2025
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Kevin,

We're thrilled to read about your experience, thank you so much for your review! It's great to hear that you are happy with our customer service and your kind words about our craftsmanship and design mean a lot to us. Enjoy your new setup!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

I work from home and am at my computer…


I work from home and am at my computer a lot. I LOVE this cockpit and all the add on's! I'm obsessed with Balolo and sent a before/after pick to all my friends

6 januari 2025
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Vanessa,

Thank you so much for the kind words! We're so happy to hear that you love your new Setup Cockpit and that you're spreading the word among your friends! Enjoy your new workspace!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Absolute Empfehlung

Das Steup Cockpit ist eine absolute Kaufempfehlung für das Home Office. Es vereint ein zeitloses Design mit hochwertigen Materialien. Besonders praktisch ist die Möglichkeit zur Individualisierung durch die verschiedenen Add Ons.

Sowohl Kauf als auch Versand liefen reibungslos ab.

3 januari 2025
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hey Matthias,

vielen Dank für deine netten Worte! Es freut uns sehr, dass dir dein neues Setup so gut gefällt und du die Materialien und Qualität zu schätzen weißt. Viel Spaß und viele produktive Stunden mit deinem neuen Arbeitsplatz!

Viele Grüße

Dein BALOLO-Team

Beoordeeld met 5 van de 5 sterren

customer service email

i had an issue with a package where it was accidentally shipped to the wrong house before christmas. i reached out to their customer support email and Asja was so incredibly helpful and quick to respond and get a new shipment and kept me updated the entire time and was able to get me a new one by christmas. best customer service ever. 🩷🩷🩷🩷

22 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Emma,

Thank you so much for sharing your experience! We're thrilled to hear that Asja was able to resolve the issue quickly and get your package to you in time for Christmas. Your kind words mean a lot and we'll be sure to pass them along to her. Thank you for your trust!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Top!

Seit 11 Tagen zeigt der Tracking Link unverändert an, dass die Ware nur angekündigt wurde. Der Kundenservice sagt ich solle warten, aber ich weiß ja nicht mal worauf. Würde mir an der Stelle mehr Support erhoffen.

Update: Es gab 4 Wochen später eine Ersatzlieferung + 20€ Gutschein. Deshalb eine kleine Veränderung der Bewertung von 3, auf 4 Sterne.

Update: Hatte ein Problem mit einem Artikel nach einigen Monaten und dieser wurde anstandslos ersetzt! Top. Deshalb von 4 auf 5 Sterne.

20 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Daniel,

vielen Dank für dein Feedback! Es tut uns sehr leid, dass es bei deiner Bestellung Probleme im Versand gab. Wir freuen uns, dass wir im direkten Kontakt mit dir eine schnelle Lösung finden konnten und die Nachsendung inzwischen sicher bei dir angekommen ist. Wir wünschen dir viel Freude mit deinem neuen Setup!

Viele Grüße

Dein BALOLO-Team

Beoordeeld met 5 van de 5 sterren

Perfekte Ergänzung für meinen Schreibtisch

Ich habe den Balolo Desk Stand jetzt seit ein paar Wochen im Einsatz und bin wirklich begeistert! Das Design ist super minimalistisch und passt perfekt zu meinem Schreibtisch-Setup. Der Stand bringt meinen Monitor auf die ideale Höhe, was für eine deutlich bessere Sitzhaltung sorgt – mein Nacken dankt es mir schon jetzt.

Was ich besonders praktisch finde: Unter dem Stand ist genug Platz für Zubehör. Ich kann dort mein Tablet, Ladegeräte und sogar ein paar Kleinigkeiten verstauen, die sonst nur unnötig Platz auf dem Schreibtisch wegnehmen würden. Außerdem fühlt sich das Material richtig hochwertig an, und die Kombination aus Holz und Metall macht echt was her – es sieht einfach toll aus.

Alles in allem bin ich mehr als zufrieden. Der Balolo Desk Stand hält, was er verspricht, und ich würde ihn jederzeit weiterempfehlen! 👌

14 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hey Steffen,

vielen Dank für dein ausführliches und positives Feedback! Es freut uns sehr, dass dich dein neues Setup Cockpit nicht nur optisch und funktional überzeugt, sondern sich auch deine Sitzhaltung verbessert hat. Die Kombination aus Funktionalität und Design ist uns besonders wichtig, daher freut es uns umso mehr, dass du genau das schätzt. Weiterhin viel Freude und viele produktive Stunden mit deinem neuen Setup!

Beste Grüße

Dein BALOLO-Team

Beoordeeld met 1 van de 5 sterren

Hidden custom charge not mentioned in T&C

Parcel held by parcelforce and requested to pay custom in excess of 50% of the purchase so be aware if you want to place an order to be delivered to the UK as no longer within EU

14 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi there,

Thank you for your feedback. We're sorry to hear about your frustration regarding the customs charges. As a company shipping from the EU, UK customers may face import duties and VAT as determined by UK customs regulations. Unfortunately, these fees are beyond our control.

We do mention in our shipping policy that customs charges may arise for orders outside the EU. We understand that this may have not been clear enough for you and we're working on making this information more prominent during the ordering process.

We truly appreciate your feedback and hope you enjoy your new setup despite the inconvenience.

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Love the setup

Love the setup - makes the office setup look so easy and light. Amazing customer service as well.

13 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Peter,

Thank you for your kind words! We're so glad to hear you're loving your setup and that you're satisfied with our customer support. Enjoy our new workspace!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

The Large Balolo Setup Cockpit in Walnut

The large Balolo Setup Cockpit is a fantastic monitor stand and organizer for my desk. I purchased the beautiful American Walnut, and it’s comforting to look at as I work. Its construction is solid and weighty, and the modular design lets me configure what I need to stay clutter-free, and thus, have less distractions. While there are other cheaper options on Amazon, I believe you pay for what you get: beauty, reliability, and organization in one expertly crafted desk piece.

12 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hey Amos,

Thank you so much for your kind words! We're delighted to hear that your new setup has made such a positive impact on your workspace. It's great to know you appreciate the quality and design of your products.

We're thrilled to have you as part of the BALOLO community and wish you many productive hours at your new workspace!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Amazing

Recently received my new monitor stand and I could not be happier. The quality is great, my desk looks way more neat and organized.

Customer support was very responsive and friendly. The packaging was well done, and I appreciated that it was entirely paper-based.

I truly don't understand people complaining about import taxes and giving Balolo a low rating because of that. While I agree that this information could be more prominent on Balolo's website, for example, highlighted at checkout, it's the customer's responsibility to know about those charges when ordering from abroad.

4 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hey Anna,

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your new setup and that it upgraded your workspace. Your kind words about the quality of the products, the packaging, and our customer support mean a lot to us.

We also highly appreciate your understanding regarding import taxes and your thoughtful suggestion about making this information more prominent during checkout.

Enjoy your new setup and your productivity boost!

Best regards,

Your BALOLO-team

Beoordeeld met 2 van de 5 sterren

Was very disappointed to find out that…

Was very disappointed to find out that I would have to pay £90 in customs charges on top of the £320+ I had already spent. Their website does not make this clear, which is why I am leaving such a low rating. Beware if you are from the UK and order from them, you will pay extortionate customs fees and would only know about these if you read the small print on their shipping policy. Had the page told me when ordering that I would have to pay customs charges I would not of ordered. Whilst the product is of very good quality, it was not worth the additional money in customs charges

15 oktober 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi there,

Thank you for your feedback. We’re glad to hear you’re happy with the quality of your products, but we’re sorry to learn about your disappointment regarding the customs charges.

To clarify, as we ship from Germany, so from within the EU, UK orders may be subject to customs duties and VAT as determined by UK regulations. These charges are unfortunately beyond our control and we do mention this in our shipping policy. We're sorry to hear that this information may not have been clear enough during your purchase process.

We truly appreciate your feedback and we hope you enjoy your new setup despite the inconveniences.

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Zufrieden, schnelle Lieferung

Habe mir den Monitorständer Large in der Massivholz-Variante mit Fächern und Stiftablage bestellt. Lieferung erfolgte sehr schnell mit DHL. Der Ständer sieht super aus und ist ordentlich verarbeitet. Sehr empfehlenswert, wenn man etwas mehr Platz auf dem Schreibtisch benötigt - durch den Ständer kann man problemlos Sachen unter dem Monitor platzieren. Und selbst bei installierten Fächern bleibt noch Luft, um z.B. die Tastatur drunterzuschieben, wenn man den Schreibtisch mal für andere Dinge als die Arbeit am Computer benötigt. Evtl. werde ich mir noch weiteres Add-Ons/Halterungen bestellen.

9 november 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hey Henrik,

vielen Dank für dein tolles Feedback! Es freut uns sehr, dass du mit deinem Setup Cockpit und dessen Funktionalität so zufrieden bist. Wir wünschen dir weiterhin viel Freude mit deinem neuen Setup und viele produktive Stunden an deinem Arbeitsplatz!

Beste Grüße
Dein BALOLO-Team

Beoordeeld met 5 van de 5 sterren

The Setup Cockpit is a fantastic bit of…

The Setup Cockpit is a fantastic bit of kit. It's elevated (pun intended!) my desk set up, tidying some things stored underneath (mini PC, USB docks) and better positioned my Stream Deck and phone holder using their accessories.

One small gripe would be not knowing the customs charges into the UK so seeing it was being held and then a letter to pay an extra £70 was a bit of a shock and has made me somewhat hesitant on buying more as it'll be more expensive than it already is. But can't hold Brexit against Balolo! And the quality is fantastic.

3 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hi Chris,

Thank you for your thoughtful review! We're thrilled to hear the Setup Cockpit has elevated your workspace and helped with organization. We understand the frustration around unexpected customs fees, and we appreciate your understanding of the challenges shipping to the UK can bring. Thank you for the kind words, we're glad you're enjoying your new setup!

Best regards,

Your BALOLO-team

Beoordeeld met 5 van de 5 sterren

Excelente servicio

Excelente servicio. Cometí un error con el pedido con uno de los productos que tardé más de 24h en detectar. Me puse en contacto con ellos por mail y me lo solucionaron enseguida. Un trato excelente y humano.

2 december 2024
Review zonder uitnodiging
Logo BALOLO

Antwoord van BALOLO

Hola Fabio,

¡Muchas gracias por tu reseña! Nos alegra saber que pudimos ayudarte rápidamente y que valores nuestro servicio. ¡Que disfrutes mucho tu nuevo setup!

Tu BALOLO-team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer