I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great crédit card company. Good communication & kept up to date with account regularly. Can lower credit card amount anytime if I choose. Not consistently bombed with meaningless, pointless emails & t... Toon meer
Bedrijf heeft geantwoord
Life-saver during a tough time! Highly recommend. I cannot thank M&S Bank enough. I was offered an incredible balance transfer deal right when I needed it most, and it genuinely rescued me from a s... Toon meer
Bedrijf heeft geantwoord
Even 1 is too high.Since new app upgrade have lost all access to banking app Customer service team just pass you around then promise call back (to get you off the phone ) then don't call back .Still... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Contactgegevens
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Verenigd Koninkrijk
- bank.marksandspencer.com
4,0
Goed
3K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Holiday
Tried to increase credit limit but was refused there was no provision for the fact I had funds in place to repay the amount I required
23 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Stephen, We do understand your frustration, when requesting a limit increase there are lots of factors we review. Thanks for the feedback. - Kim
I am very happy with the M&S Card and Banking App
I am very happy with the M&S Card and Banking APP.
It did take me a couple of months to get the hang of using the App,but now is no problem. I have always had great service when I have needed to speak with them over the phone although a lot less since using the App.
The M&S team whether shop or Head Office have always given good service. Thank you and long may it remain.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Richard, thanks so much for your wonderful review. I'm so glad to hear you're getting used to our app, it does make things easier. We're always here to help, whenever you need us. Thanks – Elena
I been at M&S along time and never had…
I been at M&S along time and never had any problems with them.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Rufina, thanks so much for your wonderful review and for being a loyal customer, we're always here to help! Thanks – Elena
Professional service and everything…
Professional service and everything went smoothly
6 mei 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Sharon, thank you so much for taking the time to leave us a review. It's great to hear that everything went smoothly for you! Thanks - Elena
I have had a M&S card for many years…
I have had a M&S card for many years and always been very happy i initially got it for when I was abroad or emergencies and decided to keep it I mostly do online shopping with it mostly in M&S site , overall I’m happy with the customer service always helpful when I’ve had to call . Yes one happy customer.
27 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Margaret, thanks so much for your kind words, we're always here to help! Thanks – Elena
Great value M&S credit card
I feel secure having a M&S credit card. You get to choose how you want to pay. You can control your spend by checking how much you have spent in the apps.
Customer service is great. Love the perks.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Valerie, thank you so much, we really appreciate your lovely review. I'm glad to hear that you're loving the perks that come with the M&S Credit Card! Thanks – Elena
Great service from MS Team
Great service from MS Team
Second to none
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Brian, thanks so much, we're always here to help, whenever you need us. Thanks – Elena
I use M and S credit card and banking…
I use M and S credit card and banking app every month . I find both very good and have no problems at all.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi there, thanks so much, we're always here to help, whenever you need us. Thanks – Elena
It all works so well
It all works so well. If I had to find something I would improve it would be for transactions to appear on my account quickly -as they do with my other card.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Stephen, thank you so much for taking the time to leave us a review. We're always looking to improve our services, so keep your eyes peeled for updates to our app coming soon! Thanks - Elena
Easy to use website and always…
Easy to use website and always informative.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi there, thanks so much, we're always here to help, whenever you need us. Thanks – Elena
I've been using M&S bank for ages
I've been using M&S bank for years and would recommend! Pay your account off every month and it costs you nothing. Easy to use. The app is easy to use and I have enjoyed the journey over the years
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Thanks so much for your kind words and for being a loyal customer, we're always here to help! Thanks – Elena
I USE NY M AND S CREDIT CARD ALL THE…
I USE MY M AND S CREDIT CARD ALL THE TIME NEVER HAD ANY PROBLEMS M&S HAVE QUAILITY FOOD AND CLOTHES FOR COMPETERTIVE PRICES AND THE STAFF ARE VERY HELPFUL AND FRIENDLY
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Karen, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card! Thanks - Elena
Poor app
Poor app. Never sure exactly how much I owe. No pending purchases on the app. Feels like they are trying to catch you out.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi David, thank you so much for taking the time to leave us a review. We really do appreciate your feedback. We are always looking for ways to improve our services for customers, so keep an eye out for pending payments coming soon! Thanks - Elena
Easy to use app
Easy to use app. .Can now pay bill/shop/ and keep an i on account..Spot on ⭐️⭐️⭐️⭐️⭐️
2 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Teri, thanks so much for your review. I'm so glad to hear you're finding our app easy to use! We're always here to help, whenever you need us. Thanks – Elena
Ibthink they are great
I have had an M&S credit card for many years now. Their security is excellent. Help is readily available if you have a problem and they help you to solve AND it easy to speak to a person. Their app is easy to use and has many useful features. I cannot comment on their interest rate as compared to other credit cards as I routinely pay off the card in full monthly.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Marilyn, thanks so much for your kind words. I'm glad to hear that you're finding our app easy to use. We're always here to help if you need anything. Thanks – Elena
5 stars all the way
Personally I have never had a problem with M&S click and collect. Notifications on orders keep you updated. 5 stars all the way for me
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Marjorie, I'm glad to hear that the M&S click and collect has always been efficient for you. Thanks for taking the time to leave a review - Elena
I use m/smy card a lot it’s so convenient
I use my card a lot it’s so convenient
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Anne, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card! Thanks - Elena
M&S CREDIT CARD
Brilliant credit card, Brilliant company.
Thank you M&S for accepting me as a customer.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Antony, thank you so much for taking the time to leave a review, it's great to have you as a customer! We're always here to help if you need us. Thanks - Elena
I still have trouble accessing my…
I still have trouble accessing my account.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hello, sorry to hear this. If you would like to get in touch, we would love to be able to help you access your account. You can call the number on the back of your card, or find all the ways to contact us on our website. Thanks - Elena
2 stars for the app alone - payment changes
2 stars for the app alone. We're still having to change payment settings in a PDF form, which in 2026 is really passe. Fix this, and the rest would be 5 stars.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Chris, Thanks for letting us know. We’d like to understand more about what’s gone wrong and how we can fix it. Please do get in touch with us directly, you can get in touch through using our Chat feature in our app or you can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks - Kim
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