I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of... Toon meer
Bedrijf heeft geantwoord
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Great crédit card company. Good communication & kept up to date with account regularly. Can lower credit card amount anytime if I choose. Not consistently bombed with meaningless, pointless emails & t... Toon meer
Bedrijf heeft geantwoord
Life-saver during a tough time! Highly recommend. I cannot thank M&S Bank enough. I was offered an incredible balance transfer deal right when I needed it most, and it genuinely rescued me from a s... Toon meer
Bedrijf heeft geantwoord
Even 1 is too high.Since new app upgrade have lost all access to banking app Customer service team just pass you around then promise call back (to get you off the phone ) then don't call back .Still... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Contactgegevens
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Verenigd Koninkrijk
- bank.marksandspencer.com
4,0
Goed
3K reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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5 stars all the way
Personally I have never had a problem with M&S click and collect. Notifications on orders keep you updated. 5 stars all the way for me
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Marjorie, I'm glad to hear that the M&S click and collect has always been efficient for you. Thanks for taking the time to leave a review - Elena
I use m/smy card a lot it’s so convenient
I use my card a lot it’s so convenient
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Anne, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card! Thanks - Elena
M&S CREDIT CARD
Brilliant credit card, Brilliant company.
Thank you M&S for accepting me as a customer.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Antony, thank you so much for taking the time to leave a review, it's great to have you as a customer! We're always here to help if you need us. Thanks - Elena
I still have trouble accessing my…
I still have trouble accessing my account.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hello, sorry to hear this. If you would like to get in touch, we would love to be able to help you access your account. You can call the number on the back of your card, or find all the ways to contact us on our website. Thanks - Elena
2 stars for the app alone - payment changes
2 stars for the app alone. We're still having to change payment settings in a PDF form, which in 2026 is really passe. Fix this, and the rest would be 5 stars.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Chris, Thanks for letting us know. We’d like to understand more about what’s gone wrong and how we can fix it. Please do get in touch with us directly, you can get in touch through using our Chat feature in our app or you can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks - Kim
just experienced my worst ever month's…
just experienced my worst ever month's service with M&S Credit card. I have the card because I can earn points/rewards. A miserable, inflexible, computer says no reaction from staff and operation gave me frustration and embarrassment. All this and I am always fully paid up - perhaps that's the problem. Better for M&S to have members in debt.
10 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Des, we’re really sorry to hear this. That’s far from the experience we want our customers to have. Please contact our customer support team so we can investigate this and help put things right. If you have digital banking, you can contact customer support through our Chat feature. You can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks for taking the time to leave a review - Kim
M&S are a trusted business and having…
M&S are a trusted business and having an M&S card at a time when l needed financial flexability was excellent I am so pleased with all the services and efficiency
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Helen, thanks so much for your kind words. We're always here to help if you need us! Thanks – Elena
Excellent service
Excellent service, great rewards for when using card. Can’t fault them
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Jacqueline, Thanks for such a lovely kind review. - Kim
Happy and loyal M&S customer
I’m very happy with my M&S credit card. I find the online banking application very easy to navigate. My payments always seem to be promptly made.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Anne, Its great you are able to navigate the banking app easily and are happy with the card. This is what we love to hear. Thanks for taking the time to leave feedback. - Kim
M&S Bank always works for me
Always answer and always have been able to solve whatever problem I had,always have time and patience dealing with me, always appear pleased to help and that is not easy every day,but M&S Bank always manage to do it in my experience, Izzie
12 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Isabelle, It's great that any issues we are able to resolve for you this is exactly what we aim for. We will always be happy to help our customers. Thanks for the feedback - Kim
I use this card a lot for internet…
I use this card a lot for internet purchases & have always had a good experience the way the purchase is verified via the app is very good
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Anne, Its great you use the card a lot and have a great experience and enjoy the use of the banking app. Thanks for the feedback. - Kim
So Easy to Use
I haven’t had any problems using M&S Bank app. Each month my outstanding balance is settled by Direct Debit. So easy!
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Cathy, Its great you haven't had any issues, and it's easy to manage the account with a direct debit. Thanks for the feedback. - Kim
Professional and Totally Trustworthy
I have had my M&S credit card for more years than I can remember. I have complete trust in M&S to keep my money and purchases safe. Also, just as importantly, to respond quickly and professionally to any enquiries.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Jan, Thank you for the trust you have in us, its great you feel safe with purchases and have no issues. Here is to many more years as part of the M&S family. Thanks for the feedback.- Kim
Brilliant
Brilliant, I've had my credit card with them for about 40 years now. Never had any problems and occasionally get a bonus on it (at the end of the year), also transfers too. Great credit card to have
17 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Janet, Thank you for leaving such lovely feedback and for being part of the M&S family for so long. Its great you benefit from the card. - Kim
Rewards good, accessibility poor
The rewards associated with the card are very helpful which is why I keep mine open. However, I have several elderly relatives, all of whom have been excluded from using this card because they aren't about to upgrade to the most recent Android or iPhone. No other bank has excluded them, just Marks and Spencer's. At one point, you offered an elderly arthritic lady a tiny little keypad to use as a security device. Have you any basic customer service training about accessibility?
3 juni 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Joanna, Thanks for the feedback. Due to the recent upgrade it has meant some customers are unable to access mobile banking there are options available they can contact us as we are happy to go through this with them. - Kim
Very poor communication from MS staff…
Very poor communication from MS staff there’s a language barrier between staff and customers. I would never have a MS credit card again.
9 juli 2025
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Olivia, thank you for taking the time to leave a review. I'm sorry to hear that you're no longer using your card. If you ever need to contact us you can call the number on the back of your card and we will be happy to help. - Kim
Mostly great
Mostly great, but I've been forced to download the app on my phone, and now every online transaction requires me to log into my account. I don't live on my phone and so that's a real pain - main reason why I frequently use a different card
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Martin, By having the banking app while you shop online it gives you the extra layer of security for online purchases. Thanks for the feedback. - Kim
Great Bank to deal with!
I have found its a pleasure dealing with M&S Bank. I have never had a problem and feel I can always count on them to help me when I need it.
Many thanks,
Johnette
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Johnette, thank you so much for your kind words. You're right! You can always count on us if you need anything, we're always happy to help - Elena
Unable to look at my statement😠
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi Joan, I'm sorry to hear that you're having issues with viewing your statement. If you could get in touch either through using Chat (via the app or online banking) or by calling the number on the back of your card, we would be more than happy to help get this sorted for you. Thanks - Elena
Excellent service
Excellent service. App works much better than the first one I used. Very secure, easy and quick to log in. Never had any issues using the app. Notification service is great; enables me to keep track of my transactions.
1 juli 2026
Review zonder uitnodiging
Antwoord van M&S Credit Card
Hi there, thanks so much for your kind words, I'm glad you're enjoying our app. We're always here to help if you need us! Thanks – Elena
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