Bank of Ireland Reviews 

I am currently in the process of applying for a mortgage, and I must express that the level of customer service I have received has been the worst I have ever experienced.

BOI don't make clear on the application form when creating a deposit account that unless you already have a current account with them, you will only be able to withdraw savings on person at the branch.
I immediately tried to cancel my application by contacting them on social media. The usual avenues of phone support and contact forms are not available to me as I don't have an account number etc, and I eventually had to use ChatGPT to find a contact email.

Extremely unprofessional set up from BOI.

BOI customer living in Canada
They have essentially blocked my access to my account as their app cannot update the PIN.
Application is like something built from 1997.
I will have to fly into Ireland to fix the problem as I need access to the money.
Awful

Started a mortgage with UK branch of BOI.
I am constantly getting the impression that the services provided are out-dated, not say belong to previous century.
My mortgage has started about a month now and believe it or not there is no interface between me and the bank.
There is no mobile app(yes we are in 2025) and the online hub registration has been broken for the last month.
I cannot imagine how incompetent the IT team can be that they cannot fix something that simple.
Please avoid,unless you are desperate,

Worst bank ever , processing period take for ever they say 3 days but u can be waiting 2 weeks bot te first time happened to me even to recall the funds same thing , they are the worst

I don't know what happened, but BOI customer support has fallen off a cliff in the last year. People who dont speak english, are rude beyond belief, it is making me want to switch banks.

Seriously just updated it bank of ireland app a few seconds ago if it wasnt already outdated… why still, is face id even there if you have to put in your code nway

Dreadful service. My credit card got scammed and they said there was nothing they could do, expect block future charges. I've cancelled the card and will be moving all my other accounts. Customer service is a nightmare.

Bad service, long telephone waiting, you need to train your employee for not holdning customer too long and never coming back.

/ Dahir

Worst service ever!@ rude person behind counter. No money have 2 wait for cash absolutely ridiculous

I needed to add multiple payees and send them separately a relatively small sum of money. Besides having to add my pin every single time, the system gives me a limit of 1000 per day COMBINED, so now I have to pay people over 4 separate days. Talk about customer experience....

I would rather shoot myself in the head than deal with Bank of Ireland Customer Service. When you ring them you get someone in India with very poor English who puts the phone down in the middle of a conversation. I'm not here to teach English through Linguaphone. Can't get anything done in branch and then end up more frustrated by ringing these people . Its not there fault they haven't a clue its BOI headquarters. Get the finger out . Its not Customer Service , its dis service .
BOI couldn't care less by the reviews left here. They don't want to deal with the public ( who saved there arses) , they just want your money. Disgrace

Waited 10 minutes on the customer service line with no answer. I also bank with another Irish bank and might now do so on a Permanent basis as their customer service is so much better!

Absolute house of cards. Have made 5 attempts to buy windsurfing sails. Gone through all the motions online swiped to approve 3 digit etc payment approved. Blocked every time .why? The company name is gunsails.de. nobody in bank of ireland evenbothered to ring me to ask me what im up to or even google the company to see what they sell. Its a complete clusterduck. They must be using the free version of an AI system.

Their claim for issuing a credit card to their customers within 24hrs is a far fetched dream. Waiting 3 days now

Unable to update business account mandate for 4 weeks. If you are planning to do a business in Ireland, run run run away from this bank. Limerick branch definitely knows nothing about efficiency.

Every single time I come into Bank of Ireland and need the services of a cashier, there is only 1 teller behind the glass. Yet 3 or 4 associates on the floor twiddling their thumbs. Today 14 (yes, fourteen) people waiting in the queue for the 1 teller. Floor associates just looking at the queue and nothing done about it. Shocking. They do realise they are a bank, don't they?

Poor in every aspect. The app is awful, it's like a playschool app compared to the useablilty of other apps. Applications for anything are slow, transfers are slow. It's like they didn't get the memo that technology has moved on. This is what happens when you have become that big, with very little competition that you get lazy. However, they are efficient at one thing, fixed charges that are taken perfectly each month.

Lodged Cash in to ATM at local branch to own account, took four days to have it available. ATMs are very often out of service, also the bank is charging monthly for the services which are unavailable without my own personal device aka smart phone and app.

Received a call on Monday from BOI. I failed DP by giving the wrong figure. The guy on the phone corrected me and told me what the correct figure was. Mistake number one. Why was I able to access information if I failed DP? The call cut out before I could find out why he was ringing.

I phoned the number back instantly and was put through to an IVR message for BOI to hold for customer service.

I didn’t have enough time to wait so I phoned back today to find out why they were calling. Although I expect if the call failed, they would have called me back.

Spoke with Michelle on the phone today. She told me there was no record of BOI calling me on Monday. Provided her all the call details. She told me there were no notes on my account regarding the recent contact.

Nobody could explain to me what had happened. Nobody seemed concerned that my data may have been compromised but the biggest complaint I have today is how BOI are going about resolving this.

I was told I should get a callback end of next week, even if there’s no updates available. The agent could not provide me a turn around time for this investigation. There was zero urgency on the matter and I felt as though my concerns have not been taken seriously at all.

Seriously disappointed with the lack of care or willing to resolve this as I’m extremely concerned my data may have been compromised. I’m not surprised the trustpilot score is as low. Terribly service.