Baofengradio Reviews 

Radio had issues. All issues except one was fixed. Sent a replacement (didn't have to give back old one), which had the same issue. Ended up with a partial refund, and two mostly working radios, and very good price. Highly recommend. You can be assured that your radio will either work completely as described, a full refund, or a mix of both.

I find incredible that this company has 4.9 stars.
THERE IS NO CUSTOMER SERVICE.
When things gets tough they duck out and they do not answer anymore.
I am an electronic engineer with quite a bit of knowledge in RF, it appears that I am disturbing and is better to shut me down.
The DM 32 UV , when you take the battery out EXTREMELY CLEARLY says that it goes to 480 MHZ.
Moreover their official printed manual on top of page 53 very clearly states V00 TX to 480 MHZ.
Now they say no but an RX channel/s can be input beyond 470 Mhz but it does not work.\
I asked again and no answers of any kind.
On Facebook there is a DM 32 group (not sure who really controls it, but...........) and my yesterday comments, including photo of the radio has been deleted totally.
What kind of professional company is this that disregards the customer that have given them money for product/s ??????????

Olivia got back to me with the Cure quote on quote. Her suggestion worked perfectly and I now have my uv-9g working again.

I had a slight issue with a radio. I contacted Baofeng and they responded immediately and solved my problem. Excellent customer service and excellent products!

We had an issue with one of our units. The squelch went crazy when near the dash. After verifying the issue is only the one unit, they promptly sent us a replacement. The new unit worked correctly.

Good technical answers and responds quickly.

Fast response, overall a good experience.

Bonjour
Très bon SAV pour cette entreprise, je suis content des correspondances avec Radioddity

Best support. Cool products.

The promptness in which they respond is 5 stars alone. I have not had any issues with any of our radios only questions and they always have my answers.
Thank you Olivia!

I am the Public Information Officer for the Tehachapi Amateur Radio Association (Ham Radio Club) we have a great relationship with Baofengradio.

Olivia, our contact has been working with us on a large community project.

We are a nonprofit 501c and the assistance we have received has been one of the reasons our project is so popular.

Prompt quality responses from Olivia! Helped me to get more functionality out of my radios.

I have found customer service at Baofeng Radio to be exceptional. They got back to me promptly. Totally understand the issues I was having and worked to resolve concerns. They also checked in several times to make sure that I was happy with progress. Would totally recommend Baofeng Radio.

Baofeng's Customer Support was very helpful when I had an issue with their DM-1701. They worked with me to try and determine the problem and sent out a warranty replacement in a timely manor. And even checked in with me a couple days later after receiving the new radio to see if I received it ok. Which all is good now. Thanks again!

I have purchased other models in the past and still used them,the quality is high and the support is fast and top notched Thank You again.

I had a query about a new radio I purchased and Olivia from customer service was such a pleasure to speak with. Very prompt with responses and even adding extra ideas and solutions. Very amazing work from the team and thank you again Olivia for the assistance. It’s the little things like that which really boost the overall shopping experience. Being all the way in little New Zealand and still getting major support. Thanks team!

Customer service
After a little problem with the shipping.
The service got in contact with me and handled it absolutely perfect!
Good product, good service keep on going
Thank you
Hannes Schwarz

Open box item was out of stock and I am being sent a new one in its place.

My email describing a new battery issue was responded to by Olivia within less than one day. She located my order, understood the problem, offered one solution, and was able to accept the solution I requested.

solved the problem quickly