Barcelo Hotels & Resorts Reviews 

I booked a room 2-months is advance. I paid in advance. I want to change the date. They are non-responsive. The hotel is large and they have vacancies advertised. Have caution when doing business with hotels branded Barcelo. I booked with Barceló Bilbao Nervión via Hotels.com Shame, as I thought the Barcelo brand meant something.

Wonderful stay at Barceló Benidorm Beach!
Thank you to all the staff for making our holiday so special. The service was excellent throughout our stay, and we were delighted to receive a room upgrade for my birthday, along with cava and a birthday cake – such a thoughtful touch.
The breakfast was amazing, the hotel is beautiful and in a great location, and the rooftop pool bar is absolutely fabulous. We especially loved the live shows in the evenings, which created a wonderful atmosphere.
We would highly recommend this hotel to anyone visiting Benidorm and will definitely return in the future.

Complete waste of time.

Do not even bother trying to get them to honour their price match policy because even if you send full proof showing a cheaper identical deal, they simply ignore your email. Instead of reviewing the claim, they just reply with their generic standard rate.

The guarantee is a total sham—save yourself the frustration.

Durante el proceso de realizar el check-in en el hotel Barceló Estambul (5*), el recepcionista nos ofreció mejorar la habitación reservada a cambio de un incremento de 30 euros la noche (180 euros por las 6 noches de estancia). La habitación ofrecida se catalogaba como de “Deluxe” frente a la “Superior” ya contratada. Según el recepcionista (varón y joven) la habitación de “Deluxe” nos ofrecía: un ambiente de lujo, buenas vistas y hamman en el cuarto de baño. Cometimos el error de aceptar la propuesta y abonamos la diferencia. En cuanto entramos en la habitación (la número 906) vimos que el tamaño era el mismo que el de la habitación “superior”, no había detalles que la hicieran especialmente lujosa, las vistas daban al callejón de entrada al hotel (un auténtico callejón con obras en uno de sus lados), y que el baño con hamman se quedaba en un simple baño, con ducha y bañera, exactamente lo esperable en cualquier hotel de esta categoría. Como eran ya cerca de las diez de la noche y el viaje había sido largo, decidimos que no íbamos a cambiar de habitación esa noche, pero bajamos a la recepción para hacerle ver al recepcionista que se había equivocado con el tipo de cliente al que estaba tratando. Le aclaramos que esa noche la pasaríamos en esa habitación pero que no pagaríamos ninguna diferencia respecto a la reserva realizada desde España. Que lo que había hecho era una tomadura de pelo que no decía nada bueno de la cadena hotelera y que, o bien nos devolvía el dinero que habíamos pagado, o yo mismo anularía el cargo en mi banco. Al “olor” de la disputa acudió el responsable de la recepción quien comprendió lo que había ocurrido e inmediatamente y sin discutir los hechos, ordenó la devolución íntegra del importe cargado en la tarjeta y nos permitió permanecer en la misma habitación durante el resto de la estancia. No considero este gesto un favor ni una atención especial; simplemente corrigieron un cobro que nunca debió producirse. De hecho, sigo pensando que no existe una diferencia apreciable entre esa habitación y la Superior que habíamos reservado inicialmente. En resumen, que las ofertas de mejora de habitación en el hotel Barceló Estambul son una tomadura de pelo que los recepcionistas negocian sin tener en cuenta, o interpretando equivocadamente, el tipo de cliente al que se dirigen. Una práctica impropia de un hotel de cinco estrellas y de una cadena como Barceló, que genera una pésima impresión y deteriora la confianza del cliente. Obviamente evitaré utilizar hoteles de la cadena Barceló en futuros viajes.

If I could give zero stars, I would. Our family of seven booked this "all-inclusive" vacation months in advance through American Airlines Vacations. Two days into our trip, after we were fully unpacked, Barcelo management slipped a note under our door demanding $665.55 due to an AA booking glitch regarding my 12-year-old son's age. Instead of resolving this business-to-business, management (Victor Wever and Gislaine Croes) held my family hostage. They threatened to lock us out of our rooms—separating us from our passports, money, and laptops—if we didn't pay immediately. I was forced to pay under duress and have since filed a formal extortion and coercion complaint with the Aruban Police.

Beyond the criminal management practices, the resort is incredibly mediocre for the price. Here is my breakdown:

Service & Bars (2/5): They force everyone into a single crowded bar at night with long waits and small glasses. Buffet servers take your first drink order and vanish, so you have to double-order just to get through a meal.

Pool & Beach (3/5): The beach has calm water but my son and I were eaten alive by bugs. The pool lacks shade and allows smoking right next to where kids play. The activities are basic (cornhole, aerobics).

Entertainment (1.5/5): Family entertainment is non-existent unless you want to pay out of pocket. Only one pool table worked ($5 for 2 games) and the arcade was overpriced. Note: There is a hidden escape room in the arcade that was surprisingly good (4.5/5), but poorly advertised.

Specialty Restaurants (4/5): The one bright spot. The Japanese restaurant was fantastic, specifically our server Jazon Manuel (5/5 service). Italian and Mexican were also decent.

Room/Gym: Gym is decent for cardio (4/5) but lacks leg equipment. Room cleaning was awful—tiny towels that don't fit an adult, and they repeatedly forgot to restock the fridge with water for the coffee maker.

Aruba is a desert island, vastly inferior to lush tropical islands like St. Lucia (which also offers free amenities). Between the extortion and the nickel-and-diming, we will never return to Barcelo, use AA Vacations, or visit Aruba again.

Hotel Barceló Roma. Otra vez lo vuelve hacer resurge un hotel, lo reforma y pone a buen equipo trabajando. Ellos hacen de que tu estancia sea mejor que en tu misma casa,…. Limpieza 10, confor de camas 10, piscinas amadas y sombrillas 10. Camareros es donde más puedo hablar ya que me gusta comer y beber bien, la atención de ellos más que 10. Destaco de ellos a Débora con su simpatía, su sonrisa y atenta. Alan intenta que tu estancia sea de agradable como esperas. Alessandro le gusta las cosas impolutas y es muy atento. Vamos todo un 10. Solamente tiene una cosa mala, al salir del hotel por la noche es muy oscuro, no tienen luz y eso me imagino que será del ayuntamiento o mantenimiento de Roma, tiene farolas y están apagadas. El autobús lo tienes justo abajo y tienes muchas líneas para moveros es fácil de ubicarse con el móvil. Gracias a todos y voy a seguir exprimiendo mis días en el hotel Barceló Roma. Felicidades a todos.

Hola, quisiera comentarles lo que oferta BARCELO.COM en su página web de "Mejor precio garantizado y precio protegido" UNA VERDADERA MENTIRA Y ESTAFA de PROMOCIÓN.
Resulta que si consigues una oferta mejor que la que ofertan en su página web con los mismos parámetros te igualan el precio y encima dicen que te ofertan un 10% menos. TOTALMENTE UNA ESTAFA Y MENTIRA, ya que yo lo consegui con otra plataforma de viajes, (y he viajado con ellos con esa menor tarifa) les pude demostrar a atención al cliente y se agarran a cualquier pretexto para no aplicar dicha promoción. (Al final querían rebajarme 5€ como lástima) Solo les interesa saber con este pretexto que empresas hacen mejor precio que Barceló.com (vete tu a saber si también regañarles o rebajarles su comisión). Aviso a las personas que consigan una mejor oferta que en barceló.com, la mantengan y no busquen que les apliquen "El mejor precio garantizado" y así ayudaran a estas empresas mayoristas de viajes que si hacen bien las cosas no como en Barcelo.com

The whole holiday was misrepresented, the rooms,food,swimming pool that was being built so was a building site.
We spent hours sending photos and videos then taking them to arbitration to get £50 refund. Its appauling ruined my Christmas and New Year and they are in with Jet 2 so wasnt going to make our experience one to remember.

El Barceló Tenerife es un Hotel bastante saturado en temporada baja. Imposible coger hamaca en las piscinas, a no ser que te levantes a las 8:00 y dejes la toalla para reservarla. El servicio de recepción bastante malo, te explican lo mínimo. Para costar lo que cuesta la noche muy sobrevalorado. La ubicación bastante mala, ni siquiera tienes una playa cerca.

We stayed at the Occidental Jandia Mar and was very disappointed. Poor food, staff giving wrong information, tables not cleared. We up-graded to get better food and found the restaurant was shut one night and did not get a refund.

Occidental Jandía Playa Fuerteventura:

My experience started with a serious structural issue in the room caused by the recent bathroom extension. Water began leaking from the ceiling and dripping directly through the light fixtures and electrical system, creating a clear and immediate safety hazard for anyone in the room. I reported the incident right away and provided full documentation, expecting a prompt and responsible reaction.

Instead, after six months of emails and follow‑ups, my experience with this facility and with the Corporate Complaints Department has been extremely disappointing. Despite supplying every piece of evidence requested and cooperating fully, I was met with inconsistent explanations, shifting rationales, and no genuine intention to resolve the matter.

The handling of my case was disrespectful toward a customer who faced a documented safety risk, and the entire process appeared more focused on finding excuses than offering any concrete solution. The absence of a clear and final response after such a prolonged period is unacceptable for an organization that claims to uphold professional standards.

Based on this experience, I strongly advise against relying on this facility or the department that managed my complaint. It has been a clear example of inefficiency, lack of transparency, and a complete disregard for customer care and safety.

Llamé para reservar en el hotel Barcelo Punta Umbria Beach Resort, no atendío Tomas y fue encantador. Muy resolutivo con la reserva que era algo compleja una familia de 9 en 3 habitaciones. Nos dijo como reservalas con las mejores opciones. Todo un profesional. Con trabajadores así da gusto llamar los sitios.

Una queja, más que queja una denuncia.
NO PERMITEN PERROS GUIA EN SUS ONSTALACIONES. El perro guía hay que admitirlo, por LEY.
No es mi caso, pero si el de unos amigos ciegos.

We stayed at Allegro Madeira from 24–30 April 2026, and unfortunately this turned out to be one of the more memorable hotel stays — for all the wrong reasons.
The main issue was the complete lack of reliable hot water and extremely weak shower pressure, which began on the evening of 25 April and continued intermittently for the remainder of our stay. We were repeatedly told the issue had been “fixed,” which was surprising, as it clearly hadn’t been. On one occasion, I had the pleasure of starting a shower only to have to abandon it midway — cold, wet, and with dinner reservations looming.
Apparently, this was due to “many guests showering at the same time,” which is quite fascinating for a hotel of this size.
For context, a functioning hot shower is generally considered a basic amenity, particularly at ~£160 per night.
The handling of the issue was equally disappointing. Updates were only provided when chased, there was no real sense of urgency, and despite repeated requests, we were never able to speak with the General Manager during our stay — though we were assured they existed.
The only solutions offered were:

A room change the following day (after we had already unpacked)
A dinner buffet, which unfortunately did not meet our dietary requirements (Halal) — so not quite the generous resolution it may have sounded like

Interestingly, this same buffet was offered multiple times, and on one occasion we were told it had never been offered before, which added a slightly surreal element to the experience.
In addition to this:

Two excursions booked via reception were cancelled without any direct contact, despite the hotel having our phone number
Milk provided in the room had gone off on more than one occasion
The room fridge was so loud it had to be unplugged to make the room usable
Ongoing construction noise was clearly audible
Staff were generally unwelcoming, and we were never once asked how our stay was (possibly for the best)

The only highlight was the bartender at the rooftop lounge, who was genuinely friendly and provided excellent service — unfortunately the exception rather than the rule.
Overall, this experience was defined not just by the issues themselves, but by the inability — or unwillingness — to properly resolve them, both during and after our stay.
A formal complaint has been raised and remains unresolved at the time of writing.

We have stayed at the Barcelo Lanzarote Active Resort on a number of occasions over the past few years. We booked a recent trip and we emailed the hotel when we made the booking to request an early check in and a late check out, both would be paid for. We received an email back that simply informed us to approach reception when we were staying at the hotel.
We were delighted on arrival that our room was ready.
For late check out, we were due to leave on the evening of Saturday 9th May with a departing flight at 22:45. We approached reception on the Tuesday and were informed that we should return to reception on the Saturday morning to see if a late check out was possible. We again said that we were happy to pay for this late check out. When we questioned this, we were told that if we couldn't have a late check out, we would have to vacate our room at the normal check out time and then wait around until our departure. We are a mature couple and this was not an option.
On the Thursday evening, we approached our Jet 2 rep who was very supportive and approached reception on our behalf but again was given the same response and were not prepared to assist in anyway despite our loyalty to the brand and hotel.
In order to ensure that we would have a room for changing etc, we booked a room for the Saturday night even though we were leaving the hotel at 20:30.
It was disappointing that the hotel were unwilling to assist us. When we checked in for our extra night, the person on reception didn't even know that we were already guests at the hotel even though we were wearing our wrist band.
It was also disappointing as we were returning guests and showed loyalty to the brand.
We have stayed in many hotels across the world but we have our preferred hotels and our experience in our preferred hotels is always one of where the hotel will make every effort to accommodate a request.
This is a very good hotel but this experience was disappointing.

Barcelo Funchal Old Town Hotel
As I was travelling with my elderly mother to experience the first week of the Madeiran flower festival I wanted to book a decent hotel in the old town. The position of the Barcelo suited our needs and with an online four star rating I felt would be a good choice.
How wrong was I. We booked a deluxe room only to be allocated a small attic room with sloping ceilings and poor lighting, a very depressing environment. The window was set so high we had to stand on tiptoes only to look at a line of bricks so no view whatsoever! There was only one drawer for storing clothes other than the hanging space in the wardrobe and a cupboard above the wardrobe was blocked by a panel in the ceiling Charging sockets by the bed didn’t work. Bathrobes that were advertised on the website never materialised.
The sink in the bathroom wasn’t draining well which I reported to reception. A maintenance man appeared within 10 minutes to fix it. He was the most friendly and helpful member of staff we met throughout our week long stay. Younger staff always appeared unhappy and mature staff were abrupt bordering on rude.
Standards of housekeeping was poor. The bathroom towels provided were rough, extensively frayed and had large holes in them. When we left towels on the floor to be changed as directed they were still there later in the day; again a request had to be made to reception for this to be rectified. The tea and coffee was not replenished at any point during the week and cups were not cleaned daily. The beds were not made properly, bottom sheets were not straightened just the top cover pulled up and tucked in.
To operate the lift you needed the room key which was appreciated as good security practice however we were only given one room key which meant that if one person left the room the other was trapped there until that person returned.
The roof area and swimming pool were the best part of the hotel with plenty of sun beds and some Bali style beds. But after two days a notice appeared saying there was a charge of €50 a day for use of the Bali beds!
We were bitterly disappointed with the standard of the hotel and staff overall. As a hotel with a four star rating I didn’t feel that I should have to spend half my holiday pointing out their shortcomings.
We have stayed at another hotel in Funchal old town where we received excellent service so there is no excuse for what the Barcelo provides.

We had a bad experience with this Hotel, after our arrival the second day we ordered some coffee in room around 3.30 pm. After waiting an hour around 4.26 we called back and was informed they are on their way, we called back the same answer. Around 6.15 we got our coffee and we had a prebook dinner at 7.30 breakfast. So, this was the first incident, second is even worst. Second day we ordered some breakfast in the morning, like omelets, bread and coffee. In 15 minutes, we got our stuff, while eating my omelet, i felt something in my mouth while chewing. It was a long plastic piece in my omelet which i may have eaten a piece of it. I complained to the manager Eugene, he was busy with some other stuff, later i went back again to speak to him. After waiting 10 minutes he came, i explained my horrified experience with him, he listened and took us to another Manager on the 2nd floor. He sat down wrote all our complaints, he said let me see what i can do i took my phone number to call. He never called it was a 5 days and 4 nights trip we arrived on Thursday and was leaving on Monday. While leaving we went back as he did not call me to check if he can reimburse or something. He said he wrote to management, but they have not emailed him back. He will email me once they respond. This was the experience we had and also to add there were 2 elevators but second day one was not working and only one elevator working for all the guest going up and down to 9th floor, waiting 10 to 12 minutes. So, it was really a bad experience with us

Very disappointing experience with Barceló Hotel Group.

I made a reservation directly with them in November 2025 for Allegro Isora. Just a few months before the trip — with flights already booked for 6 people — they informed us that the hotel will no longer be part of their chain.

The way this has been handled is, frankly, unacceptable:

They have unilaterally changed the terms of the contract
They expect you to pay extra if you want an equivalent hotel
Or they leave you in a property that will no longer be Barceló, without their standards or guarantees

In other words, they make a business decision and pass all the consequences onto the customer.

This is not a minor adjustment — it is a substantial change to what was originally booked. I chose Barceló, not an unknown operator. And certainly not to end up paying more just to maintain equivalent conditions.

Beyond the financial impact, this situation forces a complete reorganization of a trip for 6 people, with all the time and effort that entails — all due to circumstances entirely outside the customer’s control.

A company of this level should provide proper solutions: equivalent re-accommodation at no extra cost, not attempt to profit from its own failure to deliver.

Very poor handling and, above all, a concerning lack of responsibility towards customers.

I would strongly advise caution when booking: what you book today may not be what you actually get tomorrow.

Impossible to login at myBarcelo. This problem exists for weeks. The Barcelo helpdesk is unable to resolve this.
I cannot examine my bookings this way.

I tried on several computers or phones, several browsers, private web sessions, deleting cookies ... nothing helps.

Furthermore, the site always approaches me in French, although I have specified multiple times that English is my preferred language.

Their hotels may be fine, but this undermines completely the positive impressions we had during our stays @Barcelo

Peor cadena de hoteles del mundo. 2 hoteles diferentes y dejan mucho que desear tanto servicio como habitaciones. Nada recomendable por menos precio tienes mejores hoteles