barstools.co.uk - the bar stool and chair specialist Reviews 

Excellent customer service- actual people answer the phone and quickly too and with knowledge of their stock
Lovely quality stools

Speedy dispatch, great quality bar stools. Very pleased.

It was easy to order, and delivered on the agreed time

Good initial service and speedy delivery. My issues were trying to get a refund . Unfortunately my product was unsuitable so I returned it the next day after receiving it. I have contacted the company twice asking when my refund will be issued, to be told it’s 14 days. They assured me it was refunded but still awaiting ! Once it’s been refunded my bank will take 3 days to process it. In my view ones the item is received back and inspected the funds should be released right away, not waiting the standard 14 days.

Just clary, following posting my HONEST review about the time taken to process my refund, I have been bombarded with phone calls, asking me to remove my review! This was after them calling me to apologise and accept that the time scale was unacceptable. They agreed to refund my collection fee of £10 as a good will gesture. Since refunding the £10 I have had multiple calls to remove the review, so much so I have blocked their number!

Below is a copy of one of the messages left on my voice mail

Good afternoon, message for Stuart. That is F@@@@@ here calling. Um, I just want to double check that you have the notification at that £10 collection fee have been refunded. Uh, the accounts team managed to do that the other day for you, um, so I hope now, um, you have now received it and that was a full refund you received of 16999. Um was that in mind? Would you be able to remove the review on trust pilot? Um as we discussed the other day. Um hopefully you'll, you wouldn't mind doing that. That would be much appreciated. Um any questions, obviously, do you give me a call? Thank you. bye- bye.

After deliberating & measuring to make sure I had ordered the correct bar stools for our space, I placed my order. The payment was taken immediately. I checked the status the next day, only to find there was no delivery info. When I called the store I was told my order was “out of stock” & I had the option to choose something else, or wait until stock arrived. I asked for a refund & email to confirm this would happen.
When I pressed for an indication of when the refund would reach my account, I was told it could take up to 2 weeks just to be processed, then however long it takes the banks to clear it.
The fact is that the website is misleading & does not give any indication as to what the stock numbers are, so your time is completely wasted making a choice. Your money is taken, then you are expected to do the chasing up of the order or refund.
The time scale of the refund is only just within the law & not acceptable as an example of good customer relations.
For these reasons I would not recommend this company to anyone looking for a reliable, customer friendly experience.
My order number is: 1001395395
I’ve included this to prevent the company from pretending I’m not a real person.
My review is “unprompted” because the order is not complete.
I would advise potential customers to check how many “unprompted” reviews are positive, as these are highly suspicious. Every fulfilled order would be offered the opportunity to leave a “prompted” review if they were genuine.
Points raised by their response:
*Stock levels are NOT indicated on the website.
*The “out of stock” email is sent from a different email which modern technology spam filters place in the “junk” folder.
* If you’d don’t find the “out of stock” email & do not make your own enquiries, you will not receive your refund automatically.
*I would strongly advise potential customers to take their time to read ALL reviews & consider how many have a similar thread of complaints. This is not coincidental.

Easy to purchase, excellent communication regarding delivery. Have just put them in place at our holiday let. They are incredibly comfortable and hope they are super durable - they certainly seem it. Thank you for a very easy and smooth buying process. Would definitely use you again.

This is a scam company, avoid at all costs ! Ordered 4 bar stools, ALL 4 were faulty. Refused to fully refund, would only replace, but this was after complaints about the order and delivery, and because of the shocking service I had already ordered elsewhere. Tried calling , their customer phone numbers they provide do not exist.

Be warned ! Shop elsewhere !!

Update - Barstools contacted me and offered to fully refund me BUT ONLY if I removed this review. Bribery and corruption, a shame they are not regulated and I cannot report them. They will probably deny this of course !!

Excellent quality and competitive pricing. Very good service after a manufacturing fault arose. Could not have been more helpful.

Excellent service and quality of product again. Can not fault the speedy delivery etc - we have bought from this Company on 3 separate occasions and no doubt will again!

Very good communication and superb quality

The stools are exactly as advertised. Great colour and great quality and the price was very competitive. We are very happy with our purchase.

Fabulous stools. So comfortable and often complimented.

Quick delivery and the stools are great, just what we wanted

Great product, speedy delivery and superb after sales service. Thanks.

Can’t fault anything. Barstool is easy to put together, great quality and comfortable. It was delivered in good time and I would buy another.

Great stools at a great price and delivered quickly.

Fast delivery. Good quality. Would highly recommend.

Great product, excellent quality and good price! We love our new stools!!

I cannot recommend Barstools.co.uk. Of eight chairs purchased (and one replacement), 6 of 9 had issues.

Items were shipped in flimsy cardboard packaging which arrived buckled and some even open. Damage sustained would have been avoidable with proper packaging.

Fire resistance badge was missing, alongside manufacturing errors (e.g. missing upholstery), shipping damage (torn fabric on chair corners exposing internal padding), and missing screws to attach the legs. These issues persisted on two consecutive orders. For high value items, a surprising lack of care went into the packaging and shipping process.

In addition to the product issues, we were told after purchase that our item was not in stock and it would be 16 weeks to ship (whilst in stock online), only for the correct item to be "found" a couple of hours later and shipped.

My experience does not appear to align with the other reviews, but it was terrible, and I have no confidence a full set of chairs would be delivered over any number of attempts.

Edit: it's important to recognise customer service have put in effort to make this right. The representative I spoke to on the phone was very polite and supported organising the return for these items after offering to replace them again, or switch to a different design. Unfortunately due to the shipping practices I cannot see a way forward that isn't to return and refund these items in full. A shame, as they would have been lovely chairs.

Edit 2: two weeks on from the chairs returning to Barstools.co.uk, no refund has been received. This now exceeds the refund timescales given by Barstools.co.uk themselves, as per their refund policy. Despite the friendly customer service, I advise potential customers to consider alternatives.

Edit 3: I have now received a refund, after another call to customer support.

Edit 4: In order to retain this review, I had to submit order details and personal details or it would be removed. I have now done so.

First time ordering and I’m really impressed. I’ve purchased an item without realising that it was a ‘pre order’ and I have contacted customer services to cancel/refund the item. From most retailers, you’d normally expect an email confirming that the refund is processed and sums would reach the account within 5 working days. However, Amanda and Molly, who assisted me on this, went beyond expectations and made me feel a valuable customer which rarely happens on nowadays. They are great negotiator, professionally but friendly still, and I ended up a retained customer by purchasing a substitute item for next day delivery. I certainly will be retuning to barstools in the future and will not hesitate to recommend them to friends & family. Thanks again