Bartolomeo Arreda 2.0 Reviews 

Perfect!!délais respectés et équipe présente pour répondre aux questions!

Bonjour, J'ai fait deux achats sur le site de Bartolomeo, dont un miroir de dressing tres fragile. Tout a bien été livré et sans soucis de transport. Félicitations à eux.

I ordered ozzio box table and the price was a lot cheaper then if I ordered from local distributors. Table arrived within 2 months and delivery was easy to track. Highly recommend.

Très satisfait de la qualité des 2 fauteuils relaxe. Excellent contact commercial. Je recommande cette enseigne.

Super meubles de très belle qualité ! Emballage au top. Dommage pour le délais de livraison mais ce n’était pas de leur faute. Je recommande !

Ordine facile, buon contatto con il servizio clienti, prodotti molto ben imballati e arrivati senza danni.

Ho trovato questo negozio eccezionale, assortito, non immaginavo di trovare tutte le soluzioni immediate. Ringrazio il personale per essere sempre disponibili, gentili, professionali e attenti al cliente. complimenti! Ci rivedremo presto per i miei prossimi acquisti!

Very good costumer service. Had 3rd party carrier shipping problems that were resolved by Bart Home.

Esperienza positiva.
Precisi e cortesi, sia in fase di ordine che poi nell’organizzazione della consegna.
Veloci e puntuali nelle risposte, sia via e-mail che telefonicamente. Tutto bene come nostra prima esperienza di acquisto.

Ware beschädigt und ohne passende Aufbauanleitung, 0 Hilfe, die zur Lösung des Problems führt, versprochener Ersatz für beschädigtes Teil nie geliefert, kann nur jedem Empfehlen nichts teures bei diesem Shop zu kaufen!!!!! 6 Monate dauerte diese Möbelbestellung und am Ende keine Freude an dem Produkt - nur Wut auf diese Firma.

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Since I cannot reply to your response I update my review to reply:

OK, if you want to do a chronology recap, then do it correctly:

1 August: Order is placed
2 August: You inform that August is a holiday period so it’s postponed to September

I am fine with that - In my mind that means I have the product in September!

4 August: You write "you guarantee I will be satisfied"

No updates in September/October whatsoever

23 October: I ask by when to expect the delivery, I haven’t received any updates since our last conversation.

You reply the same day:
We wait for the goods to arrive in the warehouse should arrive next week. As soon as it arrives I will send you an email with the delivery details

31 October: Your order has arrived

When the goods will be entrusted to the courier, you will receive all the details related to your shipment.

9 November: I write: Again 10 days have passed! Any news on the shipment date?

10 November: You write: the goods are entrusted to the carrier on Tuesday. This is a transporter specialized in TRAMO furniture. As soon as the goods are collected I will send you an email with the delivery details

15 November: Sent notification, the goods will arrive within 15 days

I was away end of Nov to beginning of Dec, I am kind of expecting a mail, we are coming on that day between XX and XX, if you are not around please suggest better day. But the "15 days is the roughest time window. Plus I didn’t have much trust in dates anymore anyway. It was more, let’s see if it comes this year.

22 November The delivery comes without any upfront information of a concrete time. It is a gray rainy day, my mom is luckily around at the time. 15 big boxes are dropped on the street. My mom says I am 82 years old, I can’t carry this. "Delivery to the curb". (I wasn’t given any options but certainly wasn’t expecting this for a premium product.) And leaves. My mom is in a state of shock. Heavy rain, goods left on the street, trying to find someone in the neighborhood in the middle of the day.

I come back 12 December late in the evening

13 December: Next day I am opening them and I write to you that parts are damaged - 50 cm long cracks on both sides of a panel - there are also other smaller damages. The assembly manual is for an ALTOGETHER different product, I have 60 screws more than the generic manual shows. I can’t even check if I have a complete delivery, what to compare it against

You reply:
delivery is free to customers' homes
therefore it is the customer who brings the product home and assembles it. for assembly instructions the company sends generic ones
there are no specific instructions for your sideboard. If I'm not mistaken it should be easy to assemble, everything comes in cubes

have to inform you that the delivery was made 3 weeks ago
reports must be made within 7 days of delivery

May I know if you have signed the transporter's document with reservation of control?

I reply: I didn’t sign anything

19 December: If I remember correctly the back panel had suffered some damage
I can provide you with a panel for free but the shipping cost is your responsibility

I am not willing to pay the shipping costs

The same day you reply:

For the panel there are no problems
you will receive the new one

{Fact: I never received it until today}

I reach out myself to the original manufacturer for assembly instructions- with no response

You say you will find out who can help

{15 boxes are occupying an entire room, it’s Christmas season and I am expecting 4 guests)

2 January 2024: I write: What is the status. I would really like to speak to someone this week.

4 January 2024: businesses reopen after the holidays January 8th

10 January 2024: The original manufacturer (not the seller) writes back to me: I insist that the piece of furniture you have purchased must be assembled by a professional and the seller should have informed you about this detail before.

I forward this to you

19 January 2024: you write: To help you, do you want us to quote an assembly service?

I am replying that extra costs that haven't been transparent before are not acceptable

You say you inform customers of assembly difficulty if they reach out before

Read other reviews - Vitor Rippel Dagnoluzoo - same problem

My most expensive piece of furniture turned out to be the worst customer experience of any furniture purchase in my life.

Commandé un Fauteuil à Bascule Emu Rio R50 à +de 300€ HFDP pièce il est inscrit « Le coussin d'assise est disponible sur demande. »
On passe commande et en faisons donc en même temps la demande.

À réception pas de coussin, on le redemande. On nous répond qu’il est payant et qu’on peu l’acheter séparément.

Très bien ! Très commercial. J’avais 2 autres fauteuils à acheter. J’ai tapé le modèle sur internet et l’ai trouvé 85€ moins cher.
Je ne recommande donc pas ce commerçant.

I have made more than 5 orders so far. Service is exceptional. Will definitely continue to use Bartolomeo!

tempi di consegna pessimi, risposte del Customer service pessime!!! Prima di acquistare chiedo conferma delle 5/6 settimane come indicate nel sito, mi confermano i tempi ed emetto l'ordine. Ordine effettuato il 30/08 ( chiaramente pagato al 100% a questa data ) prodotto consegnato il 22/11, praticamente dopo 12 settimane. Scritto più volte per chiedere spiegazioni e le risposte erano sempre le stesse, scocciate anche della mia richiesta. Prima di ordinare accertatevi e tutelatevi, anche se pagando in anticipo vedo poche possibilità.

Dò 5 stelle soprattutto per l'assistenza post vendita. I prodotti sono arrivati con un paio di settimane di ritardo ma direi non per colpa del rivenditore. All interno della confezione mancavano dei componenti ma con l assistenza di Bartolomeo Arreda la casa madre me li ha inviati a domicilio.

Zuerst war ich skeptisch, ob der online Möbelkauf aus Italien funktioniert. Aber Barthome hat gut beraten und gut geliefert. Alle Teile sind unbeschädigt angekommen. Lediglich der Spediteur nach Deutschland hat zu lange (6 Wochen) gebraucht.

Mobili consegnati come da descrizione e ordine effettuato online.
Ci sono stati dei problemi durante la costanza effettuata tramite servizio esterno, ma sono stati disponibili nel rimborso del danno. Molto gentili nel reparto assistenza.

Very reliable service that takes care of you even if something goes wrong. Don't worry they are here to help you! We received an outdoor table of the wrong color and they exchanged it very fast with no questions asked! Looking forward to work with them again!

Ich habe nun im Lauf der letzten Jahre schon viele Male Lampen und Möbeln bestellt, jedes Mal war die Beratung und die Zusammenarbeit vorbildhaft und besser als in jedem Möbelhaus hier vor Ort. Das Preis-Leistungs-Verhältnis ist perfekt. Seitens der Anlieferung aus Italien gab es nie Probleme – auch sperrige Güter sind perfekt verpackt und kommen heil an. Auch kompliziertere Bestellungen lassen sich realisieren. Alles in allem eine Einkaufserfahrung wie sie aus Kundensicht sein sollte und die jetzt Vorbild für viele andere gelten kann. immer wieder gerne!!

Ho comprato da loro il divano e mesi dopo anche una madia.
In entrambi i casi ho trovato prezzo competitivo e gestione cliente fenomenale!!
Ringrazio tutti!

Ottimo e breve servizio all’estero.👍👍
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