Terrible customer service. Received broken and damaged item. Emailed with photos straight away for a refund. No response for days. Then asked for pictures they already have and said would replace brok... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This company doesnt comply with UK trading standards, offers false advertising as the description and photos dont match the product and they put info in tiny small print hidden in foot notes to try... Toon meer
Bedrijf heeft geantwoord
Aviod any cost - item quality is rubbish and rusts within weeks and customer care is non existent,. They asked for pictures and then ignore you! stay away
Bedrijf heeft geantwoord
I’ve been reading the negative reviews on here. I totally disagree with all these Karen’s bad mouthing the company. I had a problem with my purchase but customer service support was amazing and rectif... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BathroomDeco is a home and lifestyle brand dedicated to creating stylish, high-quality bathroom products and furniture. We believe that a beautifully designed home brings comfort, balance, and joy to everyday life.
Contactgegevens
Verenigd Koninkrijk
- contact@bathroomdeco.co.uk
- bathroomdeco.co.uk
1,9
Slecht
127 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Better than expected
The whole process was seamless and delivery was very quick. Amazing quality. A very happy customer.
8 april 2024
Well packaged
would of liked to have received an email stating when item was dispatched is my only issue. Apart from that arrived nicely boxed and in reasonable time.
8 april 2024
Can’t fault the company
Can’t fault the company, 5*.
Quality of items was also excellent and a far better price than elsewhere.
Easy to order online and all that aswell.
The only negative is the tracking info from yodel, got a text on the day the delivery was coming and a two hour slot.
Previous evening it was supposedly still with Bathroom deco.
However, I managed to get away from work and get home for when items delivered.
3 april 2024
Very good value for money
Very good value for money. I ordered an outdoor garden table which was priced much lower than on other websites like B & Q and Robert Dyas. The same table was £112 at B & Q. We paid £78. I'm also pleased to say this company were on Topcashback too so I've earned just over £5 so it's actually cost £73. Checked the table on their website this afternoon and the price has been put up to £110 so not sure if the low price we paid was a mistake. However I ordered it on Easter Sunday, it was delivered today by Yodel who can be a bit unreliable. We hadn't heard a thing until this morning we got a text with a delivery timeslot. It's a lovely sturdy table with all weather rattan and tempered glass top. Easy to assemble and looks great. Very pleased. If the price we paid was not an error of theirs, but just a pre Spring price then it's been incredible value. Very happy.
2 april 2024
Amazing product and quality
Amazing product and quality. It came on time (slight delay with it being around Easter) but I'm really happy with the service
27 maart 2024
Great product and efficient delivery.
Great product and efficient delivery.
Lovely mirror and the Bluetooth speakers work well. The LED light has a nice bright glow. Plenty of storage space and a place to charge our tooth brushes.
6 februari 2024
It was easy to order..quick…
It was easy to order..quick delivery..and got what I wanted at a very good price....I'm a very happy customer and would recommend Bathroom Deco
26 maart 2024
Great service (price and delivery)
Delivery, price, updates, and everything was outstanding.
Great service, and well pleased. Thank you very much.
28 maart 2024
Ordered a mirror which unfortunately…
Ordered a mirror which unfortunately wasn’t quite right for our needs, however the customer service to return the product was great. Product was good quality just not right for what we needed, would use again and good service throughout
30 maart 2024
Review zonder uitnodiging
Excellent company to deal with
Excellent company to deal with - really impressed with delivery and mirror
5 maart 2024
Great price
Great price, best price I could find anywhere. Also delivered within a few days.
7 februari 2024
Good price for an unusual product
Good price for an unusual product. Delivered on time, well packaged
26 januari 2024
Happy with purchase
Happy with purchase, well described got what I was expecting, Was dispatched quickly.
31 januari 2024
Quick delivery and very well packed
Quick delivery and very well packed. I was kept informed of delivery. Nice mirror at a good price. No complaints at any stage.
27 januari 2024
Antwoord van Bathroom Deco
Dear valued customer,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you received your mirror quickly, and that it arrived well packed. It's fantastic to know that you were kept informed throughout the delivery process and that you're happy with the mirror at a good price.
If you ever need anything else or have further feedback, feel free to reach out. We appreciate your business and hope to serve you again in the future!
Best regards,
Bathroom Deco
The bathroom cabinet shelves arrived…
The bathroom cabinet shelves arrived damaged.
Customer service was exceptional with a prompt resolution of replacement shelves being sent.
Sophia’s customer service skills made for a refreshing change.
Huge thank you Sophia!
24 januari 2024
Review zonder uitnodiging
Antwoord van Bathroom Deco
Dear valued customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the damaged bathroom cabinet shelves.
We're delighted to hear that Sophia was able to assist you with a prompt resolution, and we'll be sure to pass along your kind words to her. Your satisfaction is our top priority, and it's always rewarding to know that our team's efforts are appreciated.
If you ever have any further questions or if there's anything else we can assist you with, please feel free to reach out by contact@bathroomdeco.co.uk. We look forward to serving you again in the future.
Once again, thank you for choosing Bathroom Deco!
Best regards,
Bathroom Deco
The cabinet we bought was damaged in…
The cabinet we bought was damaged in transit despite the extensive packaging and protection. As a result it was not in a state that we could use. Rather than have to mess about sending it back and having provide evidence, they kindly refunded the cost and didn't require it to be returned. Good customer service and pragmatic approach to a problem outside of their and our control.
4 december 2023
Review zonder uitnodiging
Antwoord van Bathroom Deco
Dear David,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the damage to the cabinet during transit.
We're pleased to hear that our team was able to assist you promptly and that you found our resolution satisfactory. Your understanding of the situation is greatly appreciated, and we are grateful for your kind words about our customer service.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your satisfaction and look forward to serving you in the future.
Thank you again for choosing Bathroom Deco!
Best regards,
Bathroom Deco
Great product and great experience
The product was beautiful but unfortunately I had to return it as it wasn't suitable.
I was meant to return the 22kg parcel independently (I was stressing)
However Sophia who was fantastic throughout the return process arranged it for me and was so helpful. Parcel was picked up from my home yesterday and I have already had e mail confirming refund.
I would definately recommend buying from this company, feel you get the personal touch and that they actually care going over and above what they need to do.
Great experience, thanks again bathroom deco and to you Sophia
6 december 2023
Review zonder uitnodiging
Antwoord van Bathroom Deco
Dear Angela,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that, despite the product not being suitable, your experience with our team, particularly Sophia, was a positive one.
We understand that returning a 22kg parcel independently can be stressful, and we're glad that Sophia was able to assist you throughout the return process. Providing excellent customer service is a top priority for us, and we're delighted to know that you felt you received the personal touch and care.
We truly appreciate your recommendation and are pleased to hear that you had a great experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks again for choosing Bathroom Deco!
Best regards,
Bathroom Deco
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