Good product and service. But be mindful of timelines as Bathshed located in Northern Ireland and shipping is a little bit longer if your parcel needs to cross the pond. I found customer service e... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We wanted a radiator which was a modern take of a classic cast iron radiator. Typed the dimensions into Google and the only result that ticked all the boxes was from Bathshed. Looks geat, high qualit... Toon meer
Bedrijf heeft geantwoord
The worst customer service I have ever experienced. Avoid this company and opt for a reputable company instead. They don't care about customers when things go wrong (as a result of their incompetence)... Toon meer
Bedrijf heeft geantwoord
Very impressed, from ordering to delivery. I ordered a few items, including a bath & was worried about damage during transportation. I needn’t be. All items turned up well packaged, in good condition... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bath Shed are Northern Ireland's leading suppliers to plumbers, contractors and homeowners with all their plumbing, heating, bathroom and stove needs. Sourcing from our extensive list of supplier partners, we are able to stock and supply a huge range of products. Why not take a look at our products to find what you are looking.
Contactgegevens
Kilcronagh Business Park, BT80 9HG, Cookstown , Verenigd Koninkrijk
- 02886738065
- info@bathshed.co.uk
- bathshed.co.uk
4,1
Goed
134 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bath arrived without the side panel
Bath arrived without the side panel. The driver rang and ran. In other words rang the doorbell and went before I got to delivery. Kindly left a note that said orders need to be checked before the driver leaves. That a £500 bath with half missing. The one sided acceptance criteria on the documents is NOT acceptable and against the law.
24 november 2025
Antwoord van Bathshed
Hi Mark,
For your location, deliveries are completed by our external courier on a kerbside drop-off service, meaning the driver is only insured to deliver the pallet to the kerb or doorstep. However, the driver should not have left immediately without allowing you the opportunity to check the delivery, and we will be addressing this with the courier company to ensure it does not happen again.
Regarding the bath itself, we can confirm that the item you purchased does not include a side panel, as stated clearly on our website. Panels are sold separately. We understand this can be frustrating if the panel was expected, but the product listing does specify this to avoid confusion.
Kind regards,
The Bathshed Team
Antwoord van Bathshed
Thank you so much for your review! We`re glad your order arrived quickly and that our advice helped.
Leak proof shower enclosure
Ordered a leak proof shower enclosure with door. Came with waste which was a bonus. This is the second one of these I have installed. They are great.
9 oktober 2025
Antwoord van Bathshed
Thank you so much for your feedback! We’re delighted to hear you’re happy with your leak-proof shower enclosure and that it met your expectations.
Kind regards
The Bathshed Team
I am very happy with the bath which was…
I am very happy with the bath which was quickly dispatched.
I was less happy with the delivery as I didn't receive a courtesy call to let me know when it was going to be delivered, and hence missed the delivery.
I heard no more from bathshed, but found the bath a few days later was in a depot in Carlisle.
8 oktober 2025
Antwoord van Bathshed
Hi Sue,
Thank you for your feedback.
Our records show the courier did attempt to make contact several times, but was unable to reach you, which may have caused the delay and depot hold. As outlined in our shipping policy, once your order leaves our warehouse, delivery communication is handled directly by the courier - we have no control over their scheduling or call attempts.
We’re glad to hear you’re happy with the bath itself and that it arrived safely in the end.
Best price l could find.
6 oktober 2025
Antwoord van Bathshed
Thank you for your feedback! We’re glad you found the best price with us and appreciate you taking the time to leave a review.
Successful bathroom order
Great communication and service from Kaila leading to a quick and successful delivery of all items. Excellent service from the delivery driver as well. Highly recommend.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Bathshed
Thank you for your wonderful feedback Lara! We’re so pleased to hear everything went smoothly with your order and that our team and delivery driver provided great service throughout.
Excellent customer service
I ordered an oversized bath here which was delivered in 2 days to the West Midlands.
Slight damage but replaced straightaway with no quibble.
Refreshing to deal with a customer focused company with very helpful staff
Thank you for your help Charlotte.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Bathshed
Thank you so much for your kind words Cliff! We’re delighted to hear your bath arrived quickly and that our team were able to get the replacement sorted promptly. We really appreciate your patience and are thrilled you’re happy with our service. Enjoy your new bath!
THE worst company i have had the…
THE worst company i have had the displeasure to deal with.
We purchased a bath from Bathshed and upon delivery I inspected as good as I could without taking the bath off the pallet and taking all the protective off, as this helps to protect the bath during fitting.
When it came to fit the bath all seemed fine when insitu so we took the "protective" film off, we then noticed a crack on the rim of the waste cut out.
I contacted Bathshed to inform them about what had happened, the response I got was "It's been more than 24hrs since delivery, there's nothing we can do."
Keeping in mind the bath cost us over £400 I was not happy with the response so I tried to call, no answer, I emailed back, finally got another response stating the same thing, they couldn't help as it was past 24hrs since delivery...they couldn't go back to the delivery company and start a claim, with this I replied that the fault in the bath could not have been made by the delivery company as the damage was inside the bath, you couldn't see the crack until you took the film off. I asked them to show me proof of the bath in a good QC state prior to the bath leaving their warehouse, they couldn't, I say they couldn't, I'm guessing at that as they never replied to my request.
After a while I got a reply to say they would give me money off a new "replacement" bath. Sorry but I was not prepared to pay another £200+ on top of what we had already spent.
The damaged bath should have been collected and a replacement one sent out.
After sales / customer care at this company is a joke and I will NOT be buying anything from this company again.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Bathshed
Hi Martin,
We’re sorry to hear you’re unhappy with your experience. We always work hard to deliver products in perfect condition and resolve any issues promptly.
However, in this case the bath was delivered on 15th July and your first contact with us about damage was not until 15th August - a full month later, well outside the 24-hour reporting period required by our policy! By this point the bath had already been installed. As outlined in our delivery and returns policy, all items must be inspected on arrival and any damage reported within 24 hours so that we can lodge a claim with our courier and arrange a replacement or refund. Unfortunately, once this time frame has passed and the product has been fitted, we are unable to make a claim or offer a full replacement.
We would also like to note that the location and nature of the damage you described – at the rim of the waste cut-out – is highly unusual for this model and appears more consistent with an installation-related issue. This is one of our most popular baths and we have never had a report of this specific type of damage occurring before.
We did offer a discount on a replacement bath as a gesture of goodwill, but we understand this was not acceptable.
Thank you for taking the time to share your comments.
The Bathshed Team
Helpful staff and prompt delivery
VERY HELPFUL AND ACCURATE IN THEIR DEALINGS AND DELIVERY. EXCELLENT PRICING.
1 september 2025
Antwoord van Bathshed
Thank you so much for your feedback, we`re delighted you`re happy with our service!
Kind regards
The Bathshed Team
Maybe ask once delivery received 👍
16 augustus 2025
Bath panel
Ordered a bath panel that is made for the bath. Quite expensive as I had to get delivered to London. the only problem was there was no attachments with the panel. The plumber has tried to get around it.
Looks lovely but I’m hoping it doesn’t become loose
3 juli 2025
Antwoord van Bathshed
Hi Maggie,
Thank you for your review — we’re glad to hear the panel looks great.
Just to clarify, the fittings are always securely wrapped and attached to the panel during packing, but they can occasionally be missed when unpacking. If you need replacements, please reach out to our team and we’ll be happy to send them out to you.
In terms of delivery, the cost was due to the panel being ordered separately after the bath. As both items require pallet delivery, placing two separate orders meant two separate pallet shipments.
Kind regards,
The Bathshed Team
Antwoord van Bathshed
Thanks for the great review! We are glad to hear everything was as expected.
Kind regards,
The Bathshed Team
Good experience.
Good service, ordered on phone, sent invoice which I paid. Goods well packaged. Vanity unit installed today and looks great. Very happy with product. Would recommend this company. Thank you.i
10 juli 2025
Antwoord van Bathshed
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
The Bathshed Team
Online purchase
Browsing products pricing and ordered online for collection . An easy experience . Staff friendly and helpful. Also showroom loads of products. Will be buying in near future for bathroom revamp
4 juli 2025
Good Customer service
I was able to receive advice about what to order from a very helpful customer service member of staff and all went through smoothly. It was when it was out for delivery it was difficult to track from Tyrone, and I received conflicting messages. However Bathshed managed to track down the order and it was received safely but a day later than expected.
10 juni 2025
Antwoord van Bathshed
Thank you for your review. We're glad to hear our team was helpful with your order. Apologies for the delivery issues and mixed messages during tracking.
Kind regards,
The Bathshed Team
Very helpful staff on the phone
Very helpful staff on the phone, both giving advice about their products and with purchase and prompt delivery. I may have missed something but we were a bit thrown by "kerbside only" delivery on a pallet. That was a problem. Would have been happy to pay extra if need be for it to be taken to the room it was going to be installed in.
6 juni 2025
Antwoord van Bathshed
Hi Steve,
Thank you so much for your kind words about our team - we're really glad to hear that you found our staff helpful and that the delivery was prompt!
We appreciate your honest feedback regarding the delivery process. We're sorry to hear that the kerbside-only delivery came as a surprise and caused some difficulty. As we note in our shipping policy, due to insurance restrictions placed on freight couriers, they are only able to deliver to the kerb or doorstep and cannot enter the property or handle items beyond that point. This is a limitation set by their insurers, not by our choice, and it’s in place to prevent potential liability issues.
Thanks again for your feedback Steve, we hope you’re happy with your new bathroom setup!
Kind Regards,
The Bathshed Team
Very good , would recommend
Found exactly what I was looking for and ordering was no problem at all. Order arrived in 5 days and was well wrapped and absolutely perfect. Gave 4 stars rather than 5 because it was a bit stressful as I didn’t receive an order confirmation or delivery details. These days it’s normal to know exactly when and how your goods are arriving and I was beginning to think that my order hadn’t been received. However if I’d known this was the norm for this company I wouldn’t have been as worried.
6 mei 2025
Antwoord van Bathshed
Hi Valerie Thank you for your review. There was a temporary issue with our confirmation emails, which has now been fixed. We are glad to hear your order arrived safely and that you were happy with it!
Kind regards,
The Bathshed Team
Fantastic Service and Quality – Highly Recommend Bathshed!
A huge thank you to Bathshed – the bath looks and feels absolutely brilliant. When it first arrived, I noticed what I thought were scratches. On closer inspection, it may well have just been the protective cellophane covering. Even so, I initially refused delivery just to be safe.
What happened next was truly outstanding. I contacted customer service and explained I urgently needed a replacement, as workmen were scheduled to arrive. Without any fuss, they arranged for a brand new bath to be delivered the very next day – no quibbles, no hassle, just excellent service.
To me, it’s not just about getting things right first time – it’s how a company puts things right that really matters. Bath Shed showed they genuinely care and are committed to looking after their customers. That’s the kind of service that earns lifelong loyalty.
Well done, Bathshed – five stars all the way!
28 april 2025
Antwoord van Bathshed
Thank you so much for your fantastic review! We’re thrilled to hear that you love your new bath and that our team could quickly resolve your concerns.
We’re grateful for your kind words and your trust in us, Enjoy your new bath, and thank you once again for choosing Bathshed!
Kind Regards,
The Bathshed Team
Very high quality product
Very high quality product. Very pleased - thank you.
I gave a four because delivery did take much longer than stated.
11 april 2025
Antwoord van Bathshed
Hi Patricia,
Thank you for your review. We're delighted you're happy with the product, and we do apologise for the delay in delivery — the Easter holidays did cause some disruption to our usual lead times.
Kind Regards,
The Bathshed Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.