Battersea Reviews 246

Terrible organisation with no concept of customer service

Had a puppy who died through no fault of my own.

Contact to adopt another Dog
Call back by the rehoming team asked for things such as why I was looking to get a dog

Asked if I could split the payment in two

Told they didn’t do that and if I couldn’t afford to pay it all one go they couldn’t give me a dog and I should consider a smaller pet.

Have no family and was thinking of leaving them a large part of my house funds in my will

This will now not happen as I do not want my money going to such a discriminatory and money grabbing organisation.

Very helpful and dedicated staff who spent time with us with several visits to spend time with the dog we adpoted.
The centre seemed very well run with a professional staff who obviously cared about the dogs in their care.
Great facilities for meeting the dogs and walking them.
Also good to have an opportunity to talk to vet. staff when we collected the dog.

We was made aware of what to expect was able to see the dogs as often as we liked before having him home all the staff was very friendly and helpful would recommend to anyone thinking of getting a dog very good service from everyone

Killed such a lovely dog...I really love her but wanted them to rehome her.such a caring and dog .she would of easily been rehomed.a loving girl..change of circumstances made me give her up ..dont understand why why!!

Had a great experience at Battersea, staff were very informative and supportive and friendly, animals were well cared for.

Super professional, super efficient and friendly. Streamline rehoming process with lots of support.

Everyone was very helpful

Very friendly staff and very good advice with great knowledge

Leagh and Hannah, who both work at Battersea Dogs Home Windsor, were so helpful in supplying all the necessary information and advice prior to us rehoming Blossom, our beautiful Greyhound. We were not rushed into making any commitment to rehome, and they took their time in explaining the characteristics of rehoming a Greyhound. Their help was invaluable. I would 100% recommend anyone interested in rehoming a dog, to get in touch with Battersea Dogs Home in Windsor. I can't thank them enough for introducing Blossom to us and the love she has given us ❤️.

I really can not understand why I have not had a single match for a dog. After three months told in a strange way to look else where. Own my home have large secure garden.Partner works from home no children. Had a rescue dog before from RSPCA he lived with us for 15 years untill he passed away. Was looking for any terrier type as my last one was a patterdale. Feel rather miffed why not suitable and to look else where after 3 months waiting.

The team at Battersea is incredible! We rehomed a Battersea cat recently and the entire process, from applying, to matching, and being able to bring home our new pet has been very well managed and straightforward. We're very thankful to the team for the work they do and how well they look after the animals in their care.

Grayson is a great addition to our home and family, after losing my partner his filled a great gap our life’s, staff are so supportive every where was clean we spent the day to get to know Grayson and the staff, after care is fantastic, I’d recommend Battersea for rehoming 💯 thanks guys

I have adopted over 10 rescue dogs & have to say Battersea was by far the best experience I have had.
Applied Thursday, got call Friday & arranged viewing for Saturday. Took my dog along & meet was very well done. No rushing & thorough.
Was easy to adopt & got lots of info, enough food for fortnight, collar & lead.
Great folder with everything you need.
Got a follow up call a week later & all great.
Fab.

I hate to leave reviews like this , especially when you do some great work but i have to say one of your staff members on Friday 6th March in Crufts was beyond rude to me and my family. He called us to come over as we were passing ( we were leaving) and i politely declined and said no thank you and we continued to walk away. I could then hear him making rude comments about me to another member of your staff on the stall and sniggering. Will definitely be avoiding your stall if you are at Crufts next year. No one deserves to be subjected to that type of behaviour.

Excellent support from all the staff who always call you back.No problem is to small.

After care is also great.

Big shout to the wonderful job all the staff at Battersea do

Everyone at Battersea that helped with the adoption of Bear was extremely helpful, understanding and clearly cared about our beautiful boy.

We have been gifted with an amazing new member to our family and will be forever grateful x

The entire team were amazing and incredibly helpful. From the first phone call saying they had a kitten for us to the follow up to find out how our first night was and how he has settling in.
Thank you for the little bundle of energetic fur that you matched our family with.

Fantastic facility for cats and dogs. Great care for the entire process. We are very happy with Battersea cats and dogs for their professionalism and dedication.

Our experience with Battersea has been outstanding. The love, care and professionalism shown by every member of staff was truly impressive. From the first introduction to the comprehensive welcome pack, the information provided about how to support and train our new pet was incredibly valuable and reassuring.
It’s very clear that the dogs are well looked after and genuinely cared for while they are at Battersea. We felt supported throughout the process and never rushed or pressured.
We would absolutely choose to rehome from Battersea again and are so grateful for everything they do ⭐⭐⭐⭐⭐

Battersea are so helpful with giving advice and support every step of the way. Their re-homing team is always there if needed.
I have fostered many cats for Battersea, I highly recommend the role and everyone is always so supportive.
So now I have been paired with my 'forever' cat and we are both very happy!