Overall we loved adopting from Dogs Trust and would consider doing so again. When looking for a dog we visited several different centers and had mixed experiences. We felt that some centers didn't wan... Toon meer
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The centre was well organised, clean, & the staff welcoming, helpful & informative. The dogs were each housed in a comfortable, large kennel with a back room.the Centre has a separate viewng area f... Toon meer
Bedrijf heeft geantwoord
Second time adopting a rescue dog from Dogs Trust and cannot recommend them highly enough. All staff were friendly, approachable and informative. We adopted a 4 year old Lakeland Terrier and have... Toon meer
Bedrijf heeft geantwoord
Friendly and helpful. Very considerate to our needs and most importantly the dogs needs. Suggested suitable dog for adoption and helped with successful meet and greet. Adoption process was well pla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the UK's largest dog welfare charity. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. We have 21 rehoming centres in the UK, and one in Ireland.
Contactgegevens
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Verenigd Koninkrijk
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,6
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From the start of the application.
From the start of an adoption application,Dog Trust Canterbury were very friendly and helpful, listen to or request for the type and size of the dog we would like.worked hard and honestly to find the perfect dog for us, and found the perfect little dog for us.Big thank you.
21 april 2026
Review zonder uitnodiging
From start to finish the whole team…
From start to finish the whole team were exceptional. Friendly, very informative and highlighting Ezra's needs. I would definitely be recommending Harefield's Dogs trust. Thank you so much for all your help
21 april 2026
Review zonder uitnodiging
Very happy to receive a call asking how…
Very happy to receive a call asking how we were getting on. Really appreciated the support. Our beautiful girl settling in well after 48 hrs
23 april 2026
Review zonder uitnodiging
Proceed with Caution
Initially had a positive experience with Dog’s Trust which then turned sour. Having submitted an application some months ago, a dog was recommended to us in March. We were notified of her history (including medical factors such as allergy medication and specific diet) and proceeded to meet her in person at the Canterbury centre. Our two meetings went well and we proceeded with the adoption. As part of the meet-and-greets, we were observed playing with both our adopted dog and our existing dog, watching how they interact, shared toys and we were comforted by the centre staff saying that everything looked positive.
Four days after we brought our new dog home, both dogs were playing in the garden (observed by us at all times, and no more actively than they were playing in the centre setting), and our new dog lost footing and wobbled off balance. After initially seeming fine, later that evening she seemed in discomfort. We booked an out-of-hours vet appointment. The vet felt the dog’s spine and indicated it would likely be a spine issue, such as IVDD (our new dog is a French bulldog) and prescribed rest and medication. Two days later, after no signs of improvement our worries increased - so on a Sunday (again, out-of-hours) we went back to the vet who mentioned that the impact on her walking appeared unlikely to be due to a single event in the time she had lived with us. We were referred us to a neurologist.
The neurologist agreed that our dog did likely have IVDD/slipped discs and the recommendation, in order to preserve her longevity and reduce chances of recurrence, was to proceed with an MRI plus surgery. Wanting to do the best for our new dog, we proceeded with the surgery. The post-surgery report concluded that at least one of the discs was ‘chronic’ and had persisted for longer than 3 weeks i.e. before our adoption. On escalating this to Dog’s Trust, they responded that they saw no signs of spinal issue, and so they would accept no additional responsibility for helping with this.
When adopting through the Dog’s Trust, you get 4 weeks' insurance from PetPlan. However, this is capped. The amount incurred, trying to do the best for our new dog, has far exceeded that cap. We appreciate that we could have decided not to proceed with surgery, however, not knowing how severe the spine was until the MRI (which was taken just before the surgery as part of a ‘package'), we did not want her to be in pain when there was an alternative solution.
After the anxiety of surgery, recovery, and accepting that we would have to pay thousands of pounds that would not be covered by the insurance, we then sought to understand what insurance costs would be should we continue the Petplan coverage. Vet notes from our dog’s time with the Dog’s Trust mention what medical conditions she came into the centre with and expectations such as the need for a BOAS assessment (we are familiar with this, as our existing dog is also a flat-nosed breed). When we provided the vet notes to PetPlan, they stated these would all be permanently excluded from coverage, based on these notes (anything to do with respiratory conditions, skin, ears, regurgitation, BOAS assessment and surgery, etc). They quoted an annual fee of approx £2,700 per year, for £4,000 total annual coverage, ranging up to £4,700 per year for £12,000 annual coverage. This left us in shock.
Separately, after we raised a feedback request to Dog’s Trust about this situation (following which they confirmed they would not do anything further to help us), it felt like we were then “cut off” from any additional support. We never received our three-week check-in call nor our appointment to come back for our dog’s second vaccination.
Dog’s Trust did find us the right dog, however, we never thought that the journey to welcoming her into our home and lives would have looked like this.
23 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good afternoon,
Thank you for taking the time to rate the experience you had with Dogs Trust Canterbury. We are sorry that the experience you had did not meet your expectations and thank you for bringing this to our attention.
We are so sorry to hear about the difficulties that you have experienced with your dog's health since adoption.
We are aware that medical conditions may arise or become apparent following adoption, so to support adopters, we provide four weeks of free Pet Plan insurance to help mitigate the financial impact of any unexpected veterinary costs.
After adoption, we do carry out post adoption support calls 2 days, 2 weeks and 4 months after to offer advice, guidance, and give the adopter a chance to ask any questions. We can see that you had your 2 day check-in call on 24th March and your 2 week call on 8th April.
That said, we are so sorry to hear that you felt unsupported. That would never be our intention.
We understand that you have been contacted by the Feedback and Complaints Team who have provided you with a full and transparent response to the concerns you have raised. This response was confirmed via telephone and email to you on 16th April.
We are sorry that you remain dissatisfied with the outcome to your complaint. If you do remain dissatisfied, we have provided you with details on next steps in our response.
Thank you again for adopting from us, and we are grateful for the love, care and commitment that you have shown your new furry friend.
Kind regards
Harley
Dogs Trust
Very worthy charity
Adoped a puppy from the Cardiff Dog's Trust branch. What a beautiful place. Kennels are clean and spacious and the staff are all enthusiastic, friendly and fabulous with the dogs. If you're interested in a dog I would recommend putting in your application and taking a trip to the centre to let the staff know in person. Also if you have a spare £10 or more a month and love our four legged friends, this is a worthy charity ❤️
20 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Nicola.
Thank you for your kind review.
Thank you so much for adopting the wonderful Pippy and for giving her such a loving forever home.
We always aim to ensure that every visitor to our centre feels welcome and supported, so it’s pawtastic to know that this came across during your experience.
We’re also incredibly grateful for all of your support. Every donation we receive makes a profound difference and helps us continue to care for the dogs who need us most, keeping those tails wagging while they wait for their forever homes.
Kind regards
Erin
Dogs Trust
We decided to look for a dog to…
We decided to look for a dog to complete our family and looked at breeders and various re homing shelters and dogs trust in Merseyside were by far and away the most passionate, knowledgeable and caring people we came across. Now we have Oreo and we couldn’t be happier, please go along to your local dogs trust before you get a dog, you won’t regret it, thank you x
20 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Ian,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our Merseyside team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being welcoming and supportive every step of the way, so it’s pawtastic to know that this came through during your experience adopting the lovely Oreo.
Thank you for offering Oreo a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Dogs trust adoption
All members of staff were above and beyond expectation from start of application to adopt process to actual adoption and the follow up
16 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Ivor,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our Salisbury team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being open and transparent every step of the way to set our dogs up for success, so it’s really encouraging to know that this was reflected in your experience adopting Wagner! We always aim for a paw-sitive experience.
It's fantastic that you have found our Post Adoption Support calls to be so helpful. We understand the importance of making sure our adopters feel supported with their new furry friend, which is why we always stay in touch after adoption!
Thank you again for offering Wagner a loving forever home. We’ll make sure your feedback is shared with the Salisbury team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Friendly and helpful
Friendly and helpful. Very considerate to our needs and most importantly the dogs needs. Suggested suitable dog for adoption and helped with successful meet and greet. Adoption process was well planned out and gave all information needed. Received follow up call 2 days after adoption to check how things were going and will check in again in 2 weeks. Dog settling in well. Early days but we are all very happy.
20 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sherrill,
Thank you so much for your lovely review and for adopting the wonderful Pearl from Dogs Trust Loughborough. We’re so pleased to hear that you had a pawsitive experience!
We're also so happy to hear that you found our post adoption support call helpful. We understand the importance of helping new adopters feel supported as their furry family member settles in, so we're always on hand to check in, offer advice and guidance.
Thank you for giving Pearl a loving forever home - it sounds like she's truly landed on her paws. We’ll be sure to share your feedback with the team, and remember, we’re always here if you need a helping paw.
Kind regards
Erin
Dogs Trust
Second time adopting a rescue dog.
Second time adopting a rescue dog from Dogs Trust and cannot recommend them highly enough. All staff were friendly, approachable and informative. We adopted a 4 year old Lakeland Terrier and have had no problems at all, he has settled in lovely. Would recommend anyone wanting to adopt a dog use Dogs Trust.
20 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning David,
Thank you so much for your kind review.
We're so pleased to hear that you had a pawsitive experience adopting the lovely Woody from Dogs Trust Leeds.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through during your journey with Woody.
Thank you for giving Woody a loving forever home. We'll share your feedback with the team, and we're always here to give a helping paw if you need us.
Kind regards
Erin
Dogs Trust🐾
Adopting a dog from Dogs Trust
From my first visit To Dogs Trust Shoreham, when I completed an application form, I found the experience of adopting a dog a pleasant and happy one. I made seven further visits to meet with my potential adopted dog and each “dog meet” and engagement with staff I found beneficial and rewarding. I admire and praise the dedication and professionalism of all staff
20 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning David,
Thank you for taking the time to get in touch.
We're so pleased to hear that you enjoyed your experience adopting your new dog from Shoreham, and that you found our team to be so dedicated and professional.
Our rehoming experts pride truly themselves on their knowledge and expertise to match adopters with a dog who – having taken all their needs, likes and dislikes into account - we feel would be best suited to their home. It sounds like you found a paw-fect match for your family!
Your kindness and compassion have made an incredible difference to your new furry friend's life, and we hope that you've been making some wonderful memories together.
We'd love to hear more about the adventures they have with your family if you ever want to get in touch!
Best wishes
Erin
Dogs Trust🐾
We had a great experience at dogs trust…
We had a great experience at dogs trust everybody was very helpful so we felt that if we had any problems there would be someone we could ask and get an answer immediately everything very organised
21 december 2025
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Bethany
Thank you for your pawsitive review!
Our rehoming teams pride themselves on being helpful and informative, so it's great this shone through for you and we're glad you had a great experience with Dogs Trust.
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
They brought our beautiful puppy into…
They brought our beautiful puppy into our family. The adoption process was easy but still made sure we were the right home for her. They continued to provide support long after the adoption process was complete. We would recommend visiting the Dogs Trust website when you are looking for your next fur baby.
21 december 2025
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Helen
Thank you for your pawsome review!
We're so pleased to hear that you had a good adoption experience with Dogs Trust. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
Thank you for the new opportunity you have given one of the pups, we hope they're very happy in their fur-ever home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
ADOPTING FREDDIE NOW NAMED INDY Everyone one we interacted with were…
Everyone one we interacted with were friendly and informative, it was a really good experience. I would highly recommend that people who want to adopt go through Dogs Trust, we went to Darlington as this was the nearest to us. Really grateful for all their help.
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Suzanne
Thank you for your 5 star review!
We're so pleased to hear that you had a positive adoption experience with Dogs Trust Darlington. Our rehoming teams pride themselves on being helpful and knowledgeable to every potential adopter so we're glad this shone through for you and you managed to find your fur-ever friend in Indy!
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
A charity you can trust
The whole experience was excellent
As I was travelling a long way to view 2 dogs arrangements were made for me to see both on one day everyone went out of their way to accommodate this
Hand over was amazing and the follow up has already started amazing job everyone is doing it’s certainly will be my go to for future adoptions and I would and will recommend them
Thank you Dogs Trust Leeds for an amazing experience
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Amanda
Thank you for your 5 star review!
We're so pleased to hear that you had a positive adoption experience with Dogs Trust Leeds. Our rehoming teams pride themselves on being helpful and knowledgeable to every potential adopter so we're glad this shone through for you and you managed to find your fur-ever friend!
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
Thank you!
From applying to adopt to bringing our new family member home was seamless.
We were given plenty of information both from the centre staff and the Foster carers on the dogs personality, likes, dislikes etc.
Had ample opportunity to get to know our new friend both with staff and alone so when we all came home it was an easy transition.
Cannot thank the staff and volunteers enough.
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Margaret
Thank you for your pawsome review!
We're so pleased to hear that you had a good adoption experience with Dogs Trust. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
Thank you for the new opportunity you have given Bean, we hope he is very happy in his new home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
The staff are amazing they go above and…
The staff are amazing they go above and beyond with anything you need help with even after adoption
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Sarah
Thank you for your 5 star review!
Our rehoming teams pride themselves on going above and beyond to give you a seamless adoption process, we're glad you found our team to be helpful!
We hope Lyla has settled in well and is enjoying her new life in a loving home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
Great 👍🏼 fantastic job these people do
Great 👍🏼 fantastic job these people do
16 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Angela
Thank you for your 5 star review. We really appreciate your support!
Kind regards
Alisha
Dogs Trust
Rehoming Gentle Jess
From our first enquiry through to collection and even after bringing our girl home, everyone we spoke to at Dogs Trust has been wonderful! We were thrilled to be chosen for Jess, a 7 year old boxer, and she is settling in well. Thank you for all you do to help dogs, it really is amazing.
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Angela
Thank you for your pawsitive review!
We're so pleased to hear that our team found you the perfect match in Jess. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
It's great to hear Jess has settled in so well and we thank you for giving her a loving, fur-ever home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
The adoption process has been easy and…
The adoption process has been easy and quick. The report from the member of staff who fostered Sonny for a few days was excellent and helpful in choosing him as the one for me. He has been as described.
the staff at the centre were very helpful I suggest potential adopters visit a site to have abetter chance of finding the right dog
19 april 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Ian
Thank you for your 5 star review!
We're so pleased to hear that our team found you the perfect match in Sonny. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
Thank you for giving Sonny a loving, fur-ever home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
The Dogs Trust found us the perfect match!
The Dogs Trust found us the perfect match with Badger and we couldn’t be any happier with our new addition to our family. Badger’s needs are perfectly suited to our needs and he has settled in beautifully! All of this is thanks to the staff at Dogs Trust.
20 december 2025
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning, Katy
Thank you for your 5 star review!
We're so pleased to hear that our team found you the perfect match in Badger. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
It's great to hear Badger has settled in so well and we thank you for giving him a loving, fur-ever home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
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