First time adopting a puppy from Dogs Trust. The staff were amazing from the initial introduction to Luna through to us bringing her home. They made the whole process easy providing us with all the i... Toon meer
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I’ve just adopted the sweetest little dog from Dogs Trust Glasgow. It took 3 months free m the time of applying on line and visiting regularly to meet the dogs and talk to the staff but it all paid of... Toon meer
So happy with every minute of the adoption process from 1st call to visits and taking are girl home . Staff so friendly , welcoming and helpful with everything . The rescue it self is run really... Toon meer
Fantastic experience rescuing our beautiful boy Trevor from the Dog's Trust at West Calder last week. The staff are brilliant and were so helpful and knowledgeable and we loved the stringent screening... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contactgegevens
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Verenigd Koninkrijk
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,7
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4K reviews
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Sky, Rescued 6 year old Whippet.
Sky, a Rescued 6 year old Whippet. Follow up call was great as we were told he was dog friendly and he isn't but we will get him trained off this reaction, with Dogs Trust help. Stuff very helpful, 5 stars.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Neville,
Thank you so much for your lovely review.
Thank you for giving Sky such a loving home to thrive in, it certainly sounds like he has landed his paws on you as his special someone!
We're always here to lend a helping paw if you need any support!
Best wishes
Holly
Dogs Trust 🐾
Very polite on the phone & very helpful
12 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Deborah,
Thank you for your kind review.
Our teams pride themselves on offering a polite and helpful service, so it’s lovely to know that this came across during your experience.
Thank you so much for your support!
Best wishes
Holly
Dogs Trust 🐾
The staff at Evesham are brilliant and…
The staff at Evesham are brilliant and took the time to listen to our needs in a new dog after loosing our fur baby a few months earlier. We didn’t know if it was the right time but they made us feel like it would happen if it was meant too. No pressure at all.
They do an amazing job over there.
And the right dog found us 🙏🏼
11 juni 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jason,
Thank you for your kind review.
We're so sorry to hear about your loss. We are truly grateful to you for giving Maple such a loving, caring forever home. We know that both of your furry friends fell on their paws finding such a wonderful home with you.
We pride ourselves on matching dogs to the best possible homes and being open and transparent every step of the way to set our dogs up for success, so it’s really encouraging to know that this was reflected in your experience Maple! We always aim for a paw-sitive experience.
Please don't hesitate to reach out if you ever need us, or if you want to share any updates - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
I registered three times
I registered three times, no call, no contact no Dog even though I have a perfect home for a dog.
I ended up getting my own.
Dogs Trust a waste of money awful experience and I wouldn't ever donate
11 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning John,
Thank you for your review, although we are so sorry to hear that you have found our rehoming process so disheartening.
We changed our rehoming process in November 2023. Some dogs were receiving hundreds of applications whilst other lovely dogs weren't receiving any. Our current process is a general application, rather than for a specific dog, and it means that each dog has an equal chance, and we can regularly review each application we receive.
When you apply, our rehoming team regularly review your application in the background, looking closely at the details you provided about your home, lifestyle and preferences, alongside each dog's behaviours, needs and requirements. Every dog has different requirements, so we look at everything on a case-by-case basis, and the team take time to check potential matches thoroughly.
We receive a large volume of applications, so while each application is reviewed frequently, the team aren’t able to reach out unless they’ve identified a dog they feel could be suitable.
We keep every application open for three months, but if we haven’t been able to make a match within this period, we’ll contact you to invite you to reapply so we can keep your details up to date.
Our Training & Behaviour teams work extremely hard to get to know each dog and their requirements and work with them whilst they are in our care, so we ultimately trust them to make the best decisions possible.
If you would like to discuss your feedback further, we would ask that you kindly provide more details of your experience by contacting our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or by visiting our website at dogstrust.org.uk/letusknow
Once again, we thank you for taking the time to leave this review.
Kind regards
Erin
Dogs Trust
Dogs Trust came accross as a very…
Dogs Trust came accross as a very friendly professional service. We were well informed about the dog we adopted and are currently being supported.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Len and Denise,
Thank you so much for your kind review.
We're so pleased to hear that you had a pawsitive experience adopting from Dogs Trust.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through during your journey.
Thank you for giving one of our furry friend's a loving forever home. We're always here to lend a helping paw if you need us.
Kind regards
Erin
Dogs Trust🐾
We were made very welcome by Dogs Trust…
We were made very welcome by Dogs Trust in Darlington. They gave us time to look around, they chatted to us and offered lots of helpful advice. They gave us lots of time with the dog we were interested in, we didn't feel rushed and they chatted with us about the process etc. We did a couple of meets with our dog, bringing our kids etc and nothing was too much trouble. All the staff were very friendly, helpful and kind. This made the whole adopting process an enjoyable experience. We certainly wouldn't hesitate to recommend The Dogs Trust to anyone looking for a dog.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Melanie,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's great that this shone through.
We pride ourselves on matching dogs to the best possible homes, and we always aim for a paw-sitive experience! It sounds like our Darlington team found you the paw-fect match for your family.
Thank you again for giving one of our amazing pooches a loving forever home. Please don’t hesitate to reach out if you ever need any support!
Best wishes
Erin
Dogs Trust 🐾
Very good experience
Very good experience. Some good advice. Arranged further help for following day.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Mrs Cooper,
Thank you for your kind review.
Our rehoming centre teams truly pride themselves on matching each of our dogs to the best possible homes and making sure our adopters feel supported throughout the process, and it sounds like they found the most paw-fect match for your family!
We understand the importance of being as transparent as possible to set our dogs and adopters up for success. Clear communication and honesty is the key to helping our dogs settle in to their forever home.
We're so happy that you've found our Post Adoption Support calls to be so helpful as well, and we are always here if you need any sup-pawt with your new family member.
We hope that lovely Elsa is settling in well, and we hope you make some wonderful memories together.
Kind regards
Erin
Dogs Trust 🐾
Friendly advisors who were great
Friendly advisors who were knowledgeable and very helpful.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Steph,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience.
We pride ourselves on matching dogs to the best possible homes and being open and transparent every step of the way to set our dogs up for success. We always aim for a paw-sitive experience, so it's great to know this shone through in your adoption of Willow.
It's fantastic that you have found our Post Adoption Support calls to be so helpful. We understand the importance of making sure our adopters feel supported with their new furry friend, which is why we always stay in touch after adoption!
Thank you again for offering Willow a loving forever home. We’ll make sure your feedback is shared with the Kenilworth team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Leeds dog trust
The staff are absolutely brilliant very helpful and full of knowledge about there dogs in there care Hailey gave us more information about the dog we was adopting a very nice young lady who knows her job
Well done Leeds dog trust. I know it's very hard working with dogs and to find the right owners for the right dog is not easy. My heart goes out to them all proper animal lovers
8 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Richard,
Thank you for sharing your lovely review!
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
Thank you so much for your continued support, we hope you and your new pooch enjoy making many happy memories together!
Best wishes
Holly
Dogs Trust 🐾
Excellent experience
We had a very good experience all the way through, from application to 'liking' some of the dogs to the contact at Bridgend on the phone, in person and via WhatsApp. So many beautiful dogs to re-home. This is our second rescue dog and would recommend it to anyone.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Emily,
Thank you for your kind review!
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Thank you for giving another dog in need a second chance at life, we hope you enjoy making many happy memories together.
Best wishes
Holly
Dogs Trust 🐾
Excellent adoption process
We recently adopted the lovely Boo from Dogs Trust Cumbria, Becky and Andrea at the centre were so friendly and helpful during the whole adoption process. All the information and guidance they gave us, together with lots of information from Boo's foster home, really helped us prepare and settle Boo in. It's reassuring to know there will always be help and support available if we need it. A big thank you again to Andrea, Becky and all the team at the Cumbria Centre.
28 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sally,
Thank you so much for your lovely review!
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and Boo enjoy making many happy memories together!
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
A Pleasant Experience
No question or concern was left unanswered, I found the rehoming centre staff very friendly and at all times helpful.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you for your kind review!
We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Thankyou for my beautiful princess peggy
I can't thank dogs trust enough for letting me adopt gorgeous peggy. She is the most sweetest dog and has completely stolen my heart. After looking around for a dog i stumbled across and watched the Pete Wicks program with dogs trust and it made me think so much more about adoption animal welfare and all the dogs needing rehoming. I contacted dogs trust and favourited the dog I liked on my application form. The process has been smooth, i visited the centre a few times to meet the dog I was matched with which happened to be my favorite. And she is now safely home with me. The staff in uxbridge branch were lovely friendly and welcoming and the care thats put into the dogs is incredible. I have now sponsored a dog patch from their site and will continue to support dogs trust and advocate where I can.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Monisha,
Thank you so much for your kind review!
It is fantastic to hear Pete Wicks For Dog's Sake inspired you to adopt!
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Thank you so much for all your support, we hope you and Peggy enjoy making many happy memories together.
Best wishes
Holly
Dogs Trust 🐾
Amazing people
Fantastic experience rescuing our beautiful boy Trevor from the Dog's Trust at West Calder last week. The staff are brilliant and were so helpful and knowledgeable and we loved the stringent screening to be able to take him. Everyone was lovely and they kept us well informed and they are also providing us with excellent ongoing support if and when we needed. Well done all
2 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Martin,
Thank you so much for your lovely review!
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Trevor enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Umm no
⭐⭐☆☆☆
Title: Disappointed & unfairly restricted — taking care was seen as being difficult
I’m writing this because I believe there’s been a genuine misunderstanding at Dogs Trust Evesham that has left me feeling very hurt and unfairly treated.
I applied to adopt a dog because I want to give a loving forever home — something I take incredibly seriously. I’ve been told I’m now restricted from adopting because I “applied too many times” and couldn’t decide on a dog size. The facts are:
- I was told there were 3 applications against my name — I only ever applied twice: once for Ronnie, and then again when I revisited.
- When I didn’t proceed with Fernando, it was not because of his size — it was purely because he wasn’t house-trained, and I carefully decided that wouldn’t be the right match for either of us. That was being responsible, not indecisive.
Asking questions, taking time to get the right fit, and making sure a dog’s needs match your home isn’t being difficult — it’s exactly what a caring, committed adopter should do. I feel my thoughtfulness has been turned against me, and I’ve been denied the chance to offer a dog a loving home over what seems like a misunderstanding.
I understand I might of complained and made complaints when mistakes were occurring but that is Purley because it was a issue with the dogs information being misleading multiple times .
I respect the work Dogs Trust does, and I know the staff work hard. I just hope someone will look at this fairly, because all I’ve ever wanted is to do the right thing and give a dog a wonderful home.
I don't feel I should be being ignored when I write to head office to apologise and appeal this , I have a write to be listened to and taken seriously.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Hayley,
Thank you for taking the time to rate the experience you had with Dogs Trust Evesham. We are sorry that the experience you had did not meet your expectations and thank you for bringing this to our attention.
We understand that you have been contacted by the Feedback and Complaints Team who are currently investigating the concerns you have raised.
Thank you for your continued patience and please do not hesitate to contact us via email at letusknow@dogstrust.org.uk if you need any further information or updates on the progress of your complaint.
Once again, we thank you for taking the time to leave this review. Your support for Dogs Trust is much appreciated.
Kind regards
Erin
Dogs Trust
Great Team
The staff at Dogs Trust Harefield were very good. The application process was fairly simple to complete, the selection process is a little slower than we expected, but once we were matched, we got our dog home in 2 weeks. The meets we did were very professional and the staff were always friendly. It is nice to know that even after the dog is rehomed, they still keep in touch and are happy to help if any issues develop, its great to know that the staff are caring and ready to help if needed. We came home with leaflets and medical history for our vets and lots of help phone numbers. They are doing a great job and we would happily come back, maybe for another!
20 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Wendi,
Thank you for your kind review.
We're so pleased to hear that you enjoyed your experience adopting from Dogs Trust, and that you found our team to be so professional and friendly.
Our rehoming experts truly pride themselves on their knowledge and expertise to match adopters with a dog who – having taken all their needs, likes and dislikes into account - we feel would be best suited to their home. It sounds like our team found a paw-fect match for your family!
Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
Your kindness and compassion have made an incredible difference to your furry friend's life, and we hope that you've been making some wonderful memories.
We'd love to hear more about the adventures you have together if you ever want to get in touch!
Best wishes
Erin
Dogs Trust 🐾
All the staff were lovely and very friendly
All the staff were lovely and very helpful. Knew the dog well that we adopted. Everyone was smitten with her. Even other people that were coming to look at other dogs. Had very good facilities for the dogs. Had good toilet facilities. Everywhere was very clean and would 1000% recommend looking at Dogs Trust to adopt/rehome a dog.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Rachel,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you enjoyed your experience adopting from us - it sounds like you found your paw-fect match!
Our rehoming centre teams really do pride themselves on going the extra mile for each of the dogs in our care, but also for our adopters, making sure that they feel welcome, supported, and ready to take their new furry friend home.
We hope that you make some wonderful memories together, and we're always here if you want to share some pupdates!
Kind regards
Erin
Dogs Trust 🐾
10 out 10 for Dogs Trust
Overall our experience with Dogs Trust has been positive. All the staff from the local Dogs Trust centre have been helpful and we have been impressed with their knowledge and dedication. We are more than happy with our adopted dog and know we have good backup from the staff.
21 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Anthony,
Thank you so much for your kind review.
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you enjoy making many happy memories together
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
From initial phone call to the 2 day…
From initial phone call to the 2 day follow up all members of staff have been extremely friendly and helpful. They were accommodating during the adoption process meaning I could bring my new pet home the day after meeting him as the centre was 4 hours from where I live.
Everything was explained to me clearly.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Claire,
Thank you so much for your lovely review!
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and your new pooch enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Lovely that Dogs Trust take the time to…
Lovely that Dogs Trust take the time to ensure that the dog is settling into its new home. Valid questions & support offered if required.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Zoe,
Thank you for your kind review.
It's fantastic that you found your Post Adoption Support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
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