What an absolutely amazing team Dogs trust have at the Merseyside adoption centre. The help and support that we received from day one of our decision to adopt a dog from dogs trust was truly amaz... Toon meer
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We’ve had such a positive experience with Dogs Trust from start to finish. Everyone was friendly and welcoming, and it was clear how much the team genuinely cares about the dogs. Biz, our Dogs... Toon meer
Bedrijf heeft geantwoord
Lovely kennels, dogs well looked after by caring Staff. Procedure of adoption was thorough as you would expect. Everyone we had contact during the adoption process were excellent and helpful. They... Toon meer
Bedrijf heeft geantwoord
Excellent, friendly and kind service from start to finish. Rex is already part of our family and can not thank you enough, particularly Ben who visited our home and handed over the care of Rex in a pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contactgegevens
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Verenigd Koninkrijk
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,8
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I found them very informative and…
I found them very informative and caring
When meeting Luna with the trainer she was very helpful,especially when the final adoption was finalised and that you have lots of information concerning the welfare of Luna and myself .
13 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Patricia,
Thank you for your kind review.
We're so pleased that we could help to bring you and Luna together, and we know that your kindness and compassion have made such an incredible difference to her life.
It's brilliant to hear that you enjoyed your adoption experience with Dogs Trust Harefield and found our team to be so helpful.
Our rehoming teams really do pride themselves on going the extra mile to make sure that all of our dogs are as comfortable as possible, but also to provide the best possible service to our wonderful adopters. It's great that this shone through.
We hope you make plenty of paw-tastic memories together, and we're always here if you need any support.
Best wishes
Erin
Dogs Trust 🐾
So happy with every minute of the…
So happy with every minute of the adoption process from 1st call to visits and taking are girl home .
Staff so friendly , welcoming and helpful with everything .
The rescue it self is run really well clean and welcoming highly recomend
18 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Claire,
Thank you so much for your kind review!
It is lovely to hear that you found the team to be helpful and welcoming - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and your new pooch enjoy making many happy memories together to cherish.
Best wishes
Holly
Dogs Trust 🐾
Maddy and Marc at Shoreham didn’t help us when…
Maddy at Shoreham didn’t help us when we asked for help nor did Marc the other behaviour specialist there in fact if they had helped maybe we wouldn’t have had to hand our dog back to them which broke our hearts to have to do, which was Dogs Trusts fault for not helping support us with the problem we had no support from her or him whatsoever! They emailed me a leaflet to look through no one on one help or anything? Didn’t even reach out to me and ask if they could help in anyway? Even after emails sent to them explaining we desperately needed help they both didn’t care. I won’t ever be using dogs trust again, I feel they failed us on a major level and seeing the other one star reviews on here i know i’m not alone! Once you take the dog they just don’t care after that you will get no help even if you ask for it. They also got £300 off me for a dog we only had for 4 months well that was a big donation I gave them!
I am seriously thinking of putting in a formal complaint to their head office as they say they care about dogs well thats a joke!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Debbie,
Thank you for taking the time to get in touch, we are sorry to hear about your experience.
We understand how upsetting it can be to make the difficult decision to return a dog to our care and we are sorry to hear you did not feel supported throughout the adoption process.
We are sorry that your experience has not met your expectations, and we appreciate you raising your concerns. If you would like to discuss your experience, you are welcome to contact our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or through our website at dogstrust.org.uk/letusknow.
Kind regards,
Holly
Dogs Trust
Experienced professionals keen to help…
Experienced professionals keen to help find you your furry friend. Our second adoption from Leeds and couldn't be happier.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Lindsey,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience at our Leeds Rehoming Centre. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and your new pooch enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
These people do a great job and are…
These people do a great job and are very helpful
16 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Nick,
Thank you for your kind review!
It is lovely to hear you found the team to be so helpful, our team pride themselves on ensuring everyone visiting feels supported, so it’s lovely to know that this was reflected in your experience.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Dogs Trust Glasgow are tremendous.
I’ve just adopted the sweetest little dog from Dogs Trust Glasgow. It took 3 months free m the time of applying on line and visiting regularly to meet the dogs and talk to the staff but it all paid off and there’s a happy little older dog sitting on my couch right now and changing my life for the better.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you so much for your lovely review!
We are so glad to hear our Glasgow team were able to bring you and your new pooch together! We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
We hope you enjoy making many happy memories together!
We're always here to lend a helping paw if you need any support!
Best wishes
Holly
Dogs Trust 🐾
Dog Adoption
We had been waiting quite some time for a match and had registered with several rescues.
We were delighted to get a call from Dogs Trust at Basildon, who thought they had a match for us.
Within two weeks, we had met her twice and were able to bring her home.
The whole process was well managed and we had lots of helpful information in the pack we brought home. We also had a check in call a couple of days in.
Although it is early days, our little dog has been perfect and we are so glad to have her home.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you for taking the time to get in touch.
We're so pleased to hear that you enjoyed your experience adopting your new furry friend from Dogs Trust Basildon.
Our rehoming experts pride truly themselves on their knowledge and expertise to match adopters with a dog who – having taken all their needs, likes and dislikes into account - we feel would be best suited to their home. It sounds like you've found the paw-fect match for your family!
Your kindness and compassion have made an incredible difference to your new furry friend's life, and we hope that you've been making some wonderful memories together.
We'd love to hear more about the adventures you have if you ever want to get in touch!
Best wishes
Erin
Dogs Trust🐾
Caring and Professional
I found the dogs trust very professional. The process was very clear and communication was good. We got a chance to meet with a few dogs and found the staff caring and informative about the dogs. I also continue to feel supported as we start our journey with a new pup!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Una,
Thank you so much for your lovely feedback.
Thank you so much for giving Snoopy a forever home.
We hold ourselves to high standards and always aim to go above and beyond for every dog in our care, so it’s great to know you felt supported throughout the process with our Ballymena team.
Our ultimate aim is to set all of our dogs up for success in their forever homes, so we understand the importance of being transparent with adopters about their new furry friend. It sounds like Snoopy has really fallen on his paws with you.
We hope you make plenty of happy memories together, and we're always here if you need any sup-pawt or want to share your adventures together.
Best wishes
Erin
Dogs Trust 🐾
Our adoption from The Dogs Trust
We had such an amazing experience with the Dogs Trust for our adoption! We submitted an application online to our nearest centre (Cardiff) and we weren't expecting too much to come from it. After a couple of months we were contacted by the lovely team there and told there was a puppy that might be suitable for us. We went along for a meet & greet the next day and everything went great! The meet was really relaxed and the team were all very friendly and helpful. We booked our adoption day for a few days later and, again, everything went very smoothly. We were helped through the various bits of paperwork, all the important post-adoption info and steps were explained very well. We left with our new pup and our over the moon with how everything went! Thanks to all the team at Cardiff!
12 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Luke,
Thank you so much for your lovely review!
It’s great to hear that you had a great adoption experience at our Cardiff Rehoming Centre. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and your new pup enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
First class
Wondeful staff and support. No judgement or pressure. First class
14 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Mr & Mrs D,
Thank you for taking the time to leave us a review.
We're pleased to hear that you've had a pawsitive experience adopting your new furry friend.
We pride ourselves on going above and beyond to make sure our dogs enjoy every second of their time with us, and that our adopters feel welcome and supported. It's fantastic that this shone through for you.
We're always here if you need a helping paw.
Kind regards
Erin
Dogs Trust 🐾
Why is it so difficult?
We lost our beloved Yorkie back in April and his loss was too much to bear so we decided to go down the route of rehoming some three months later. Amongst others we contacted Dogs Trust but with little success. Numerous phone calls were had to try and plead our case and bump us up the queue but to no avail. Meanwhile, out of the blue we contacted Blue Cross rescue and were contacted on the same day. Within 2 weeks and 700 miles of travel we welcomed a beautiful 5 year old Cavapoo into our home who is now loved and living his best life. We don't doubt that Dogs Trust eventually home all these dogs but not impressed with our experience.
26 juli 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning John,
Thank you for your review, although we are sorry that you have found our rehoming process so disheartening.
We are so sorry to hear about the loss of your Yorkie - please accept our sincere condolences.
When you apply to adopt, our rehoming team look closely at the details you provided about your home, lifestyle and preferences, alongside their dog's behaviours, needs and requirements.
Every dog has different requirements, so we look at everything on a case-by-case basis, and the team take time to check potential matches thoroughly. Our rehoming centres work through a large volume of active applications, so while each application is reviewed frequently, the team aren’t able to reach out unless they’ve identified a dog they feel could be suitable.
We know the silence can feel like nothing is happening, but we do want to reassure you that each application is actively considered behind the scenes, and the team will be in touch as soon as a potential match is found. Sometimes it can be quick; for others, it may take several weeks, a couple months or, occasionally, a little longer.
Our rehoming team work hard to get to know each dog, their behaviour, health and history, and to understand the requirements they need in a home. We ultimately trust our experts to make the best decisions for each of our dogs.
We are pleased to hear that you have been able to welcome a rescue dog into your home, and we do hope that you are making many happy memories together.
If you would like to provide further feedback or discuss your experience more, we would ask that you contact our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or by visiting our website at dogstrust.org.uk/letusknow
Once again, we thank you for taking the time to leave this review. Your support for Dogs Trust is much appreciated.
Kind regards
Erin
Dogs Trust
Great experience
Great experience, lots of support and friendly staff.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Noah,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our team.
We pride ourselves on matching dogs to the best possible homes and being open and transparent every step of the way to set our dogs up for success, so it’s really encouraging to know that this was reflected in your experience! We always aim for a paw-sitive experience.
Thank you again for offering a furry friend a loving forever home. We’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Fantastic, comprehensive, professional, supportive process
I was really impressed with my experience with Dogs Trust West Calder from start to finish. From my first visit to fill out my adoption application and find out more about Lilly, to ongoing communication about her via WhatsApp up until the day I took her home I couldn't be more impressed! Lilly had a minor ailment that meant there was a delay in her coming home to us while she was treated for that and the vet signed her off as fit. I felt well-supported throughout, and was impressed with the prompt and well-informed responses to my (many!) questions from the staff. I loved that she came home with a HUGE bag of toys and food, and that she was given 4 weeks of free pet insurance until I could sort out my own. The advice I was given at my adoption meeting was really helpful, and I like that there is follow-up support, if needed, as well. Lilly is the perfect wee dog for our family and we are delighted to finally have her as part of our lives. I would heartily recommend Dogs Trust to anyone thinking of adopting a dog.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Rosie,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our West Calder team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being welcoming and supportive every step of the way, so it’s pawtastic to know that this came through during your experience adopting the lovely Lilly.
Thank you for offering Lilly a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
They listened to us and worked with us…
They listened to us and worked with us to find our perfect new companion. Thank you
5 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Rachel,
Thank you for your kind review.
We're so happy to hear that you enjoyed your experience adopting from Dogs Trust.
We pride ourselves on matching dogs to the best possible homes and making sure their adoption is a smooth and happy transition for them, so it's great to hear that this shone through.
We are so grateful to you for giving a furry friend such a loving, caring home, and we're always here if you need a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Very helpful & understanding.
Very helpful & understanding.
My young boy is settling in nicely, loves his walks, treats, ball & chews
10 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Mrs Cuthbertson,
Thank you for your lovely review.
We're glad to hear you enjoyed your adoption experience with us. We hope that your new furry friend has been settling in well to his forever home!
We hope you enjoy making many happy memories together.
We're always here if you need any suppawt,
Kind regards
Erin
Dogs Trust 🐾
Friendly!
Everyone I have spoken to at Dogs Trust has been super friendly.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Katie,
Thank you for your kind review.
We are really pleased to hear that you have received such paw-some service from our team here at Dogs Trust.
We pride ourselves on going the extra mile to make sure that all of our dogs are as comfortable as possible, but also to make sure that everyone we interact with feels welcome and supported. It's brilliant that this shone through for you.
Kind regards
Erin
Dogs Trust🐾
Adoption Process
First time adopting a puppy from Dogs Trust. The staff were amazing from the initial introduction to Luna through to us bringing her home. They made the whole process easy providing us with all the information required for adopting a puppy. Helpful puppy pack with tips and advice on bringing a new puppy into your home, even provided a crate and food to start us off. Very supportive and helpful and the follow up call to see how our fur baby had settled in was appreciated.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Nicki,
Thank you so much for your lovely review!
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible and our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Luna enjoy making many happy memories together!
Best wishes
Holly
Dogs Trust 🐾
welcoming and thoughtful
welcoming and thoughtful
thorough in making sure we were the perfect match for our pooch
8 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Ian,
Thank you for your kind review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
We hope you and your new pooch enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Absolutely amazing Team at Honiley
Absolutely amazing Team at Honiley! They ensured that both Tango & we were fully suited to each other & that she would have her 'Furever Home'! Xxx💖🦴🐾🐾🦴💖xxx
We have always rehomed dogs from Honiley Dogs Trust & highly recommend them for their loving care throughout. Xxxx
5 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jo,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you & Tango enjoy making many happy memories together!
Best wishes
Holly
Dogs Trust 🐾
Dogs trust Leeds
We went to dogs trust Leeds and found them professional and friendly we had a look at the dogs for re-homing then had a chat with a staff member who explained the procedure to adopt a dog, we were introduced to a black lab and took her for a walk, we went another twice and got acquainted with her then took her home and had a follow up call 2 days later to make sure everything was OK. They made the experience very easy comfortable.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you for your kind review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
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