Baybridal Reviews 

I had an urgent need of a ball gown - not easy to find with two days notice. Not only was I able to sort one out on a Sunday via email, it was also posted by overnight courier to enable me to have it for my last minute function. Sundays and Mondays, Bay Bridal is normally closed so this was superb service. My new dress was delivered early Tuesday morning in Napier

From the time I contacted Sharleen at Bay Bridal, until I completed my purchase, she was so patient, answered my every question & showed she valued me as a customer. Since it was my first time buying from her store, she advised me on the styles that might suit me & the size I should order based on the measurements I emailed her. She even responded to me outside store hours. I will definitely be passing the word around to family & firends and will be going back for future purchases. Thank you Sharleen! 🙏

All the things aka dresses they sell on this website, it’s sold at half price on Shein, save yourself a lot or cash by just ordering them from Shein. Also, in case you wanna return anything they have a strict return policy

These people are fantastic at what they do.

Can not say enough good things about the service and dress quality, so easy to deal with, fast and friendly...was a bit worried the dress wouldn't be great quality due to price but I was so wrong! Definitely would recommend for any future brides out there, you won't be disappointed 🙂

Sharleen answered all of my queries (there were a few) with friendly and helpful responses and went out of her way to ensure my dress arrived in time for a last minute function I've been invited to. I'm thrilled with my dress and will have no hesitation in using Bay Bridal again. Thank you so much Sharleen.

Great customer service - really helpful and beautiful dress!

Amazing service, communication and speedy next day delivery!
I used the buy to try service, which meant I could choose 3 dresses and send back the ones I didn’t want to keep for a refund. This was a great option for me as I had an event that week and wanted to try a few options having left it to the last minute to sort out. The refund process was so easy, money in my bank account the day the parcel was received. Thanks for making the process so seamless and stress free. So many compliments on my dress too!

Fantastic, friendly, helpful staff that really know their product. Prompt to reply to enquiries. Easy purchase and delivery.

We tried the Try to Buy. 3 dresses delivered super quick, returned 2 no problems and had our refund processed immediately. Great service. Will definitely buy from Bay Bridal again.

Great communication from Bay Bridal. The buy to try is a great way to buy online. Highly recommended!

Sharleen has been so friendly and helpful. She was willing to help us to make our special day to be completely as we wanted.

I received my dress today and it was stunning just the right size and also fast shipment…great service and quick response to emails thank you so much for this beautiful dress:)

What a great experience from start to finish. Sharleen went the extra mile to ensure I was happy with the sizing. Communication was excellent. Delivery was prompt. Product was a good quality. I got lovely comments about my dress.

Sharleen went above and beyond to make sure I had the correct fitting dress before my event. She took away so much stress and made everything so easy.
The dress is beautiful and just like the picture. Wonderful quality.

Thank you so much! Definitely recommend 10/10!

Unbeatable prices for wedding gowns. Email replies within 48 hours. Quick delivery. Buy to try is an amazing initiative and refund for gowns not chosen was processed quickly as well. Highly recommend!

Can't recommend this store more highly. Everything from speedy & clear communication; delivery within the specified time; price; to the quality of goods. I used the try to buy option which made choosing an online dress so much easier & with the store being based in NZ, it eliminated the concerns/stress you have when purchasing an item from overseas. With another child getting married in a year I will be going straight to this website. Thank you Bay Bridal!!

I am beyond pleased with my experience with Baybridal and Sharleen. All aspects were phenomenal, from communication, delivery and quality of the product. I even managed to exchange an item for a different size and style within a week and could not he happier with the dress or my dealings with Baybridal. I will definitely recommend them to all my friends and family and will not hesitate to use them again in the future.

Amazing service and equally amazing dress. I will definitely come back for more. It's one of the most memorable experiences 😊

Super fast communication and delivery. Dresses were absolutely perfect. I needed to swap sizes of a dress and the process was smooth and professional. Highly recommend getting bridesmaids dresses from here. Weddings are stressful enough and this part of it was so easy! Thank you 😊