"I've been starting, showing and selling horses my entire life. when it comes to customer service, BayEquest has a small town feel - tailored and personal. They are fully invested in our local equestr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I prefer the written condensed info articles you used to do, not the blogs I find them time consuming so not happy with that Easier to read and keep the articles for future reference Only reason... Toon meer
I could not post a real estate listing to save my life...but paid 2x and kept getting messages that they pride themselves in customer service from robots or people that said they wanted to help and th... Toon meer
Being a Bay Area Equine addict I have been using Bay Area Equestrian Network since its inception. Having a site that specializes in the Bay Area and it's surrounds is so helpful. Bay Equest. is the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The best equestrian community in Northern California featuring listings for horses, real estate, classifieds and the most complete business directory around.
Contactgegevens
3765 Cardiff Ave, 90034, Los Angeles, Verenigde Staten
- 9254951009
- support@bayequest.com
- bayequest.com
3,4
Gemiddeld
58 reviews
Heeft nog niet op negatieve reviews gereageerd
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Nico in the office was very helpful
Nico in the office was very helpful, even though my ad came in right before the Thanksgiving holiday!
20 november 2024
Review zonder uitnodiging
Antwoord van Bay Area Equestrian Network
Hi Anne,
Thank you so much for your kind words! I'm glad I could assist you, especially during the busy holiday season. It's always a pleasure to help our community members get their listings up and running smoothly. If you need anything else in the future, please don't hesitate to reach out.
Happy holidays!
I love your articles.
16 november 2024
Antwoord van Bay Area Equestrian Network
Hi David,
Thank you for the fantastic feedback! I'm so glad you enjoy our articles. It's wonderful to know they’re making an impact and providing value to our community. If there’s a particular topic you’d like us to cover, feel free to let us know—we’re always looking for ideas to better serve our readers!
Happy holidays!
Cumbersome process …wasn’t able to…
Cumbersome process …wasn’t able to place ad which is why I signed up
6 november 2024
Antwoord van Bay Area Equestrian Network
Hi Ken,
I’m sorry to hear about your experience. We take pride in providing a platform that’s simple and intuitive to navigate, with an average of over 4,000 visits daily facilitating a robust marketplace for equestrians.
To assist, we offer a dedicated "How-To" video section that walks you step-by-step through posting an ad. Additionally, our customer service team is available by phone and email five days a week to help with any issues. Please don’t hesitate to reach out—we’re here to support you.
Best Seller
"I've been starting, showing and selling horses my entire life. when it comes to customer service, BayEquest has a small town feel - tailored and personal. They are fully invested in our local equestrian sport, where honest communication and presentation are cornerstones. I've sold young sport horses and old school masters, through BayEquest! They are tried and true."
19 augustus 2024
Review zonder uitnodiging
Antwoord van Bay Area Equestrian Network
Thank you so much for your kind words Sarah! I'm thrilled to hear that BayEquest has been a trusted platform for you over the years and that you feel at home with us. Building that personalized experience and helping our local equestrian community thrive is at the heart of what we do. Wishing you continued success in all your equestrian ventures. Thanks for being such a valued part of our community!
I was unable to post my free ad after…
I was unable to post my free ad after subscribing. I have followed BAeN for many years and enjoyed it. Since it changed hands...it is not user friendly . Very difficult to post anything. It always takes me to a payment page when I have already paid to subscribe and wont post my free ad. I want my money back. No longer interested in supporting this site.
4 juli 2024
Antwoord van Bay Area Equestrian Network
Hi Melanie,
I'm really sorry to hear about the issues you've been experiencing with posting your free ad. I understand how frustrating this must be, especially after being a long-time supporter of BAEN.
Thank you for bringing this to my attention, and I'm sorry for any inconvenience this has caused.
I can guide you through on how to post your ad with the free coupon code.
I'm emailing you now.
Best regards,
Nico
I used to love BAEN but….
I used to love BAEN. But the site has changed. It has a non-friendly/confusing interface on smartphone.
Also, I haven’t had any responses/contacts from my Ads.
15 juli 2024
Review zonder uitnodiging
Antwoord van Bay Area Equestrian Network
Hi Cat.
I'm sorry to hear about your experience with the updated BAEN site. I understand how frustrating it can be when something you once enjoyed becomes difficult to use, especially on a smartphone.
Regarding your ads, it's concerning that you haven't received any responses. I'd like to help troubleshoot that. If you'd like, I can take a closer look at your ads or assist you in any other way to improve their visibility.
Is there a phone number/email I could contact you at?
I'm here to help, so please let me know how we can improve your experience.
Best regards,
Nico
It seems like the site doesn’t get a…
It seems like the site doesn’t get a whole lot of traffic. We appreciate everything but Facebook has been much more affective. Really hard to spend $50 when the clicks are almost zero :-/
22 juni 2024
A great website on my first visit!
On my first visit to your website, I found a beautiful article getting to know horses and what they like don’t like and do they like to be ridden. I had just googled for information on the purpose of horses from the point of view of creation by the Lord Jesus Christ.
And the very first topic that came up was about horses, do they like to be ridden and the differences of creation, domesticated versus domesticated, and what to look for a horse if it likes or doesn’t like something, I found your article especially on point for my sake as a lay person, because I have watched horses and movies, and other places and ridden when I was younger at a camp but never had enough experience getting to know any horse. They have to be the most exquisitely designed and beautiful of all of God‘s creations on this earth. My heart trembles when I think of horses and any animal that is abused for any reason on this earth, that’s not the way to respect and love this beautiful creature. Thank you Dr. Baen for your insightful comments and compassion. I shall remember the site as a trigger point that led me to find considerate and sensitive thoughts about these beautiful creatures from you. Thank you so very much for taking the time for whatever I’ve read so far and I will be back to check out other articles . I am a member of HSUS and they sent me a notification a couple times already about the soring that some people do on horses for personal gain and greed. I always send a note to my political sites including President Biden to please sign the bill that’s before the senate again to make it become a law, and there should be very stiff penalties for injuring any animal with this type of treatment of soring. Love you all and thank you for everything and for treating your horses beautifully. 💖💕 dianna.
19 april 2024
Review zonder uitnodiging
Overwhelmed with advertisement
Overwhelmed with advertisement. I don’t recall using this in the past why it is so difficult to navigate now . For what it’s worth I’ve asked other people that have used the website in the past, and I am not the only one.
9 maart 2024
Antwoord van Bay Area Equestrian Network
Hi Michael, thank you for your honest review. We do rely on ad revenue from the classified and other sources to be able to run our site and keep our business going.
Not User Friendly and Rarely works for updates
As I detailed in my email to you, that you have not yet responded to, You emailed me that my account had not been paid, when in fact, it had been paid.
The new site is extremely difficult to maneuver, I much preferred the previous/old site. Too difficult to get to business listings, etc.
The System has NOT been working for days! I am unable to update my listings, says there is a system error and to check back.
The list goes on.
Nola Prevost
Prevost Ranch and Gardens
6 april 2024
Antwoord van Bay Area Equestrian Network
Hi Nola - thank you for reaching out. We've reviewed your account to make sure we have the complete story. On March 10th, you purchased / renewed your Commercial Membership with us. This membership includes many valuable features, including a 25% discount on any annual business listing.
Separately, your Business Listing for Prevost Ranch and Gardens expired on 31 MAR 23. You are able to log in, edit, modify and update this listing at any time. However, we do not have any records of you renewing this listing as of this reply.
If we have made an error please do contact us via our support page and we will be more than happy to help you!
your website is very hard to…
your website is very hard to navigate...much worse than it used to be. And, the photos I posted got cropped and shown wrong. Sorry!
28 januari 2024
Antwoord van Bay Area Equestrian Network
Hi VR - thanks for the feedback. We're sorry you've had trouble navigating our site. We'd love to learn more about this so we can improve.
Also, sometimes it is just a matter of a little bit of image editing to make it look great on the screen. We cropped the image you uploaded to your listing and think you'll agree it looks great on the site. Check it out here: https://www.bayequest.com/listing/2002-dodge-2500-4x4-manual-with-tow-package-great-ranch-truck/
Reliable And Helpful
BAEN is definitely a reliable and helpful resource for the Bay Area horse community! I believe it pioneered the idea of having an online site for equestrians. I recently posted a horse for sale and have good success in prospective buyers reaching out to me!
6 januari 2024
Antwoord van Bay Area Equestrian Network
Wow! We're so glad to read that you're having success thus far with your horse ad, Heather! And, yes, BAEN has been online since... gasp... 1998!
Your platform does not allow search by…
Your platform does not allow search by region and you offer advertising when becoming a member but there is no coast way to take advantage of those options.
18 december 2023
Antwoord van Bay Area Equestrian Network
Hi Mari - thanks for this feedback. Our site actually allows you to search any of our listings by location. This way you can narrow your search to the distance you'd like from your location. Please do contact support@bayequest.com if you'd like to learn how to do this!
Great site used by people all over
10 december 2023
Antwoord van Bay Area Equestrian Network
Thank you for the feedback, Kim!
It's fairly easy to post items for…
It's fairly easy to post items for sale. But I have yet to find out how to edit and item I've already posted. I'm glad that the ad stays up for a while because I have had no nibbles yet for my items.
28 november 2023
Antwoord van Bay Area Equestrian Network
Hi Nancy - please learn how to edit or update your ad with our help videos here: https://www.bayequest.com/help-and-how-to-videos/. Or you can always reach out to our support team and they will be happy to help!
Great Place to Advertise
Extremely helpful service, my listing has gotten a lot of reviews since I posted.
28 november 2023
Antwoord van Bay Area Equestrian Network
Thanks for the feedback, Lesley!
Antwoord van Bay Area Equestrian Network
Hi Marjorie - Thanks for the feedback. We always encourage our community to review the statistics on their ads to see how you might improve its performance. Over the last 30 days, your two ads have been viewed more than 150 times (with your horse boarding ad having the lion's share of that). Perhaps updating your photos, creating a special incentive or using different text could help get more responses. We're always happy to help with other ideas as well!
Scammer does not respond
Scammer. Useless. Does not respond to you. Site took money for the subscription offering free photo link, or video, with individual membership benefits, none of which happened. ....Will not help or respond to you either. I had used the free site before and then decided to upgrade.
27 december 2023
Review zonder uitnodiging
Antwoord van Bay Area Equestrian Network
Hi Abigail - we're sorry that you didn't have the experience we strive to provide every community member. It appears the issue here is fairly simple: you created your membership on December 29th, 2023 - a time during the holiday season when our staff were working limited hours. And, as such we were a bit delayed in our response to your inquiries.
We contacted you immediately when we noticed there was a problem. We have provided you with the code for the free listing with your membership, and we've offered other means of support to you since you posted this review. You have requested a refund for your purchase and we issued that refund on 16 JAN 24. Thank you!
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