I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Toon meer
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I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Toon meer
Bedrijf heeft geantwoord
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Toon meer
Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Contactgegevens
Verenigd Koninkrijk
- 0800 133 7841
- onlinestores@bbk-direct.uk.com
- bbk-direct.uk.com
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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All good quick and efficient delivery
Great decision to go with BBK-Direct
Bought 200m square of vinyl flooring, great service from start to finish. This company can’t be beaten on price after I researched the best prices. Order arrived when stated and can’t fault quality. Special thanks to Kristen from Sales and Lynsey from logistics.5 star all round.
These 5 stars are for Kylie as her…
These 5 stars are for Kylie as her commitment to her customers is if the highest standard, and she is a credit to your business, from the first time I have had dealings with Kylie she helped me so much not only sorting out the issues from start to finish, but being such a support nothing was to much trouble and bless her she has had months of me phoning or emailing if I was concerned about different types of worktops and her knowledge of the products you have was amazing , if I could have given 100 stars to Kylie that still wouldn’t be enough i have been liasing with Kylie since 22 September to date.
Best value I could find and great after-sales
Not only was BBK-Direct extremely competitive with prices (best value I could find) but the after-sales team were in constant dialogue regarding delivery, including delivering to a third party haulage company for me,
Delivery on time and expected
Great customer service, communication and product
The communication and customer service has been top notch. I was given an explanation of why my original choice of flooring wasn't available. The alternative flooring suggestion has been brilliant. Delivery was smooth and timely. We are so happy with the finished product and the way it completes our living room. I will recommend BBK-Direct to friends and family and will not hesitate to purchase from you again.
Very good experience from placing the…
Very good experience from placing the order to receiving the worktop within three days. Helpful staff who responded to questions very promptly.
I will be happy to order from you again.
Seamless experience from order to delivery
Great communication throughout and a seamless process from order to delivery. Thank you very much!
Forgot to order fitting kit and once…
Forgot to order fitting kit and once realised the company response was excellent. Good communication and it arrived with the top. Now fitted and looks great.
Speedy service; great product.
Speedy service, delivered on time. Great price for the product, however carriage was expensive (£60) as we had just hit the fuel crisis and it added 22% on to the cost of our order. However, we love our Axiom Formica splashback and it is admired by everyone. I would use and recommend this company in future.
Great service from BBK!
Great service from BBK. Kept informed all the way by Lina who is amazing. Emails answered almost by return. If only other companies were as efficient! Very happy with the Slabtech worktop and; the fitters were great too! Thanks Lina - you’re a star!!!
Great Customer Services team
One of the most helpful people work here.. hats off to the whole team ... many thanks for the care and support shown during the ordering and delivery process
Excellent
Easy to find what I wanted and great price.
Delivery is always on time.
Used these a few times now,
Excellent.
Quick and speedy service
Order placed and delivered quickly. All worktops wrapped and protected with no damage to them, overall, very good service and product, have already recommended BBK to friends.
The best price for Mirostone
The best price for Mirostone that I could find and the speed of delivery was unbelievable, I would definitely use BBK again
Best customer service and delivery
This is the second order I have placed. Best customer service I have had for years. Thank you Lina and the team
Hi this review is for mistral 25mm work…
Hi this review is for mistral 25mm work tops got great service and delivery I bought them about 12.months ago so far so good still looking like new would recommend this product and the seller bbk for the trouble free service and delivery
Professional and friendly
Really pleased with the service and products from BBK. Yolanda and all the customer service team are so helpful, professional and friendly.
Fantastic Service
Fantastic Service. Excellent customer service, from placing order, offering additional product advice, to receiving delivery. Will definitely use again.
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