Excellent customer service. I had a small question about the product. Not only did they get back to me quickly with the information they had when there was a bit of uncertainty they contacted the supp... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fast shipping for some BBQ sear plates online. Very happy with my order, and the service and product I received. Would highly recommend this Canadian company and buy from them again. A++++ Thank You!... Toon meer
I ordered online, but the bbq and accessories I ordered were not available for almost a month. The site should not have let me order or given me the shipping delay. Customer service reached out to m... Toon meer
Bedrijf heeft geantwoord
A trustworthy company that will send you exactly what you need ,we were very happy with our purchase for our Freestyle Napoleon bbq parts. Also, with our purchase order, they were kind enough to incl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capital BBQ (BBQing.com)
Geschreven door het bedrijf
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Geschreven door het bedrijf
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Contactgegevens
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience
Great experience. Kathleen was very helpful. Order was delivered ok time. Would recommend
17 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Livia, thank you so much for taking the time to leave us this amazing review!
It was such a pleasure helping you. If you need anything, please don’t hesitate to reach out. We truly appreciate your support of our local family business. 💛Happy Grilling!
Delay part BO
9 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review.
We truly appreciate your feedback and your patience while the part was on back order. We understand how frustrating delays can be, and we want you to know that we always do our best to have items shipped out as soon as they arrive from the manufacturer.
Your understanding and support mean a lot to our team. We’re grateful that you chose to shop with our local family business and hope your new part helps you enjoy many great grilling sessions ahead!
Happy Grilling! 🔥🍔
Bon suivi et réponse à nos courriels
Bon suivi et réponse à nos courriels. Fiabilité et rapidité d'expédition. Reçu ma commande en bon état.
4 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time leave us a review! We are so happy to hear you enjoyed your experience with us and we appreciate you supporting our local family business. Happy Grilling!
Good follow-up from their customer…
Good follow-up from their customer service on my order. Very happy with the shipment.
10 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so thrilled to hear that you had a good experience with us. Happy Grilling
Unbelievable
Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and in good shape. I will certainately contact them again for any outdoor cooking needs. Thanks Kathleen!
3 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Peter, thank you so much for taking the time to leave us a review! It was truly a pleasure speaking with you, and I’m so glad you’re enjoying your new items. We really appreciate your support for our local family business, and I look forward to talking with you again soon.
The team is great and your product too
The team is great and your product too
Ali helped me on line and in person
I wasn't sure which item I needed and he looked it all up and had the items for my old bbq all shipped to me! I would recommend capital bbq for all your bbqing needs!!! Thanks
3 oktober 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I’m thrilled to hear that Ali was able to help you and that we got you exactly what you were looking for. We truly appreciate your support of our local family business. Happy grilling! 🔥
Fast shipping and well protected…
Fast shipping and well protected package. Thank you!!
30 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We’re thrilled to hear everything went smoothly with your package. Your support of our local family business means the world to us. Happy grilling! 🔥
Capital BBQ has it all
My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but this last transaction for the garden furniture was truly exceptional. Kirk Sharkey went out of his way to ensure we were happy with every aspect of our purchase, and his delivery guys were also A+. We are singing Kirk's praises and everyone who has seen the new furniture is blown away by how fabulous it is. Kirk, we will be back next year to furnish the lower deck area. Thank you for a wonderful experience.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this amazing review!
It’s customers like you who make us truly excited to be a part of your outdoor projects.
I’ll be sure to pass along your kind words to Kirk, Cole, and Calum — they’ll be thrilled to hear how happy you were with the experience.
We genuinely appreciate your support and look forward to seeing you again soon!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business.
Happy Grilling! 🔥🍔
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you received good and quick delivery. Happy Grilling!
Excellent advice and guidance through a…
Excellent advice and guidance through a challenging journey of my outdoor kitchen. Kirk was patient and always friendly.
Thanks
23 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Kirk, and we're just as excited about your new outdoor kitchen. Happy grilling!
Your representative sent me an email…
Your representative sent me an email about the two parts that were out of stock and on back order. I was happy with the experience, and my Napoleon BBQ is back up to shape again. Way cheaper than buying a new one!
22 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you had a great experience and that our team kept you up to date on ETAs. Your support means the world to our local family business. Happy grilling!!
Great place, buy your BBQ stuff here.
Nice website, easy to use and order from. Recommended, I have purchased here a few times. Fast shipping, reasonable prices.
22 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! We're so happy to hear that you find our website easy to use and user-friendly. Your support means so much to our local family business, and we look forward to continuing to serve you. Happy grilling!
Problem solved
Wrong parts were shipped to me. Once made aware of the error they made it right at no cost to me. Happy to do business with Cdn companies and wish they all dealt with issues like this.
7 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for your review. I'm very sorry to hear about your experience. I’d really appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to give me, Kathleen, a call at 613-228-0009 ext. 227. I look forward to hearing from you.
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and for being such a loyal customer. We truly appreciate your kind words and continued support. Happy grilling — we hope you enjoy those tongs!
Antwoord van Capital BBQ (BBQing.com)
We're thrilled to hear you had a great experience with us and truly appreciate your kind words.
Happy Grilling — we hope to serve you again soon!
Antwoord van Capital BBQ (BBQing.com)
Wow — thank you for taking the time to leave us a review!
We truly appreciate your kind words and are thrilled to hear you loved our great prices and fast service!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We are so thrilled to hear you had a good experience with us. We appreciate you supporting our local family business. Happy Grilling!
Great product and service
The part i ordered was an exact fit. The service was great and the price was reasonable.
9 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear it was the exact fit and that the service was great. We appreciate you supporting our local family business so very much. Happy Grilling !
Ordered on Sunday and received delivery…
Ordered on Sunday and received delivery on Wednesday.
9 september 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that we were quick with your order. We appreciate you supporting our local family business.
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