Blue Cross Blue Shield Association Reviews 129

Why does BCBS not want to do their jobs? I called you on a recorded line and asked if I was covered before seeing my PCP(6/21/2024). Then you let my former employer (Grainger) back date the cancellation. Don't work for just any Grainger. Stay away from those over priced, price gouging and my least favorite yes men and women. Spineless company folks! Never work for Benavideas! Customer needs a specific layout and let's another team just come in and do whatever. Brilliant! But I digress! BCBS then wanted me to call there benefits team and I'm like that's not my job. I've told you what the problem was you need to redact it and fix this. Half the time they give you someone who's first language is not English. And I wonder if they tell them to ham up their accent a little harder? And then I get an English speaking broad who was worthless! Try to give me another number to call. Why don't you just own up and understand the Granger backdated the insurance after the claim have been processed. Probably after I got on LinkedIn and change my employers when they decided to say blank you. No wonder America's becoming the one weakest nations in the world! We can't even take care of our own properly without outsourcing everything! And then when you have American companies that make it through the depression they're just as shady as the rest of y'all! Redact that claim and pay it I'm not paying for it!

Horrible customer service without any regard to people's times. Was put on an hour long wait for a medication override and without notice was transferred to restart the process. Horrible patient experience in that unprofessional with explanations of benefits and half the needs not covered. If people want to give away money, select a charity and not waste time with BCBS premiums.

Needed help from past hospital stay and bills. My associate was very courteous and very helpful and cannot thank her enough. All the issues have been resolved and a great big thank you to Trista for your wonderful help and support.

My son had a bicycle accident on May 4 , he has a fractured shoulder. The ER said he needs surgery. His 2 CT scans verify the need for surgery. We were able to get in with a reputable orthopedic surgeon. He agrees he needs surgery. He scheduled surgery. BCBS (state) has denied the procedure 3 times over the last 3 weeks. Now the repair, if it ever gets approved, will be more complex and involve a much longer recovery time . He’s lost 4 weeks of work already while waiting for authorization.He is unable to use his right arm. The saddest part is BCBS does not care . This is gross negligence. No concern for patient care, long term outcomes and function. DO NOT TRUST BCBS.

I have been currently trying to get reimbursed for a claim from 2023. My wife and I have called in over a dozen times. Each time, we're promised a call back, weeks go by and nobody ever calls back. I got a manager on the line, Phillip who I trused would give me better service. It's been 2weeks now and I have yet to receive one call. This has been the worst customer service experience that I have ever dealt with. If I was not handcuffed to them as my employers health insurance I would have cancelled a long time ago. If you're an employee, do not ever use them for health insurance and make your employees go through this.

Currently dealing with them on a denied pre authorization for my back for radio frequency Ablation (RFA) and BCBS is denying the pre auth even w/ medical records sent in. So now it’s being appealed and accolade has no clue the status of the appeal. Meanwhile I’m a patient suffering in pains at the hands of BCBS

1) Very Expensive for what you get
2) It took almost a month for a referral!
3) They dropped my Dr. after thousands of dollars were spent on lab and other issues which took months!
4) Your employer brings these Commies to insure you (RUN Away) THEY ARE ALL CROOKS!

Don't do it they are retaliating against me for changing coverage. Sent a bill to wrong address and are charging me for for a medication that was filled wen their app said I was covered. Trash horrible, I hope people get fed up with these large corporations scamming us out of $

If it were possible to give zero stars, I would. They have screwed up my account more ways than I can say, even though I’ve paid on time since the start. After only two months they raised the premium. Every call was met with, I can’t help you with that. You need to call…” If you can possibly avoid this company, do it. They are the worst.

For December, BCBS refused to cover any of my medications when they've previously covered before. I've contacted them multiple times just to be bounced around from department to department. No one is willing to help and my prescriptions still aren't covered. Some generics are cheap, yes, but the point is that I hit my OOP so BCBS should be paying for all covered medications. Some of my medications aren't cheap either.

I'm told that I should've called the benefits department if I contact the pharmacy department. If I contact the benefits department, I'm told they don't handle pharmacy claims and should've called the pharmacy department. Same thing. Repeat 5 times, if not more. I would've saved money by not paying for my monthly premium.

The worst company I ever dealt with in my whole entire life. They absolutely have taken my money for two months payment and they won’t even give me a card. I can’t get my prescriptions I called them. They lied to me they hang up on me. I’ve spent months trying to figure out what’s going on And I still know anything

My mom got her healthcare plan through her employer with BCBS. She never asked for help before with additional services until recently. When she asked for help with her transportation to dr appointment, BCBS kept giving her a run around nothing got done. BCBS can do the talk all day long with its advocates, 27/4 medical helpline, and all that craps, but when the customer needs it the most, BCBS is the garbage. I dont write negative feedback that often but BCBS is nothing but a loudmouth.

BCBS has no problem taking your monthly payment but the company will not resolve my prescription issue and provide coverage on a refill for my insulin needles. Have went all the way to CEO and Kim Keck seems like she could care less. Someone called me a week ago when issue arose but all I got was they were working on resolution. Explained I had one week of insulin needles left and then I could not take my prescription and here we are a week later and my diabetes insulin will be without needles in 2 days and only because I am only taking it one time per day to conserve needles. The fact is I went on insulin a few months back and received a prescription for 30 day I insulin and a box of needles. Then another 30 day insulin supply and no needles as I had some left. Then got 90 day supply insulin and no needles as still had some left. A bit over a week ago I called pharmacy as needle bix had one refill. Went to pick up and told this time they were not covered by insurance. After calling BCBS was told that you have to pick up at same time as insulin for them ti be covered. Really?? My doctor didn’t know that and I cannot find it in writing g anywhere. Where does that make sense? In my case along the way doctor changed insulin dose from 1X to 2X. So I had ti start using more needles. Just do the math. I truly need these needles to take my insulin with. Ms Kim Keck could care less. Who else out there has these issues? Time to take action. Reading reviews it seems a lot of sites people are having same type of issue. Maybe the board and shareholder should look into the CEO running of the business. Taking a consumer money but not giving them what is owed I believe is illegal. I asked and. Keck to step up and respond to me but been ignored. Sure she is sleeping at 1:30 am while I am writing this as I cannot sleep due to this unresolved issue

They will call you to set up a plan, premium looks good.
But then they will have you called by an assessor, and even if you are honest and fair, they will find a way to either exclude something from your package, or bump your premium up.

In my case they looked at a medication. Then they did not contact the doctor that prescribed it, which is easy enough to do, but went ahead and excluded all mental anxiety and depression medication in the future, because they make you out to be a liar and somehow say the medication you are taking falls in that catagory.
It is clearly prescribed, and taken, for different reasons.
In a time where mental illness has become the worlds biggest problem!

Do not sign with Blue cross.
They are untrustworthy and make you out to be a liar.

BCBS of Texas. Had two different policies with them, had bad experiences both times. First time, the policy cost a fortune and the only accepted providers were at a specific clinic that was always booked for 2 month. Second time, they don't actually honor the copay in their documentation, or maybe they don't understand what copay means. Their definition of an ER visit according BCBS is getting a wrist band which has a copay of $600-$750 (I couldn't get a straight answer although my documents says $600). Everything after that, including talking to a doctor, they don't cover at all.

I have had to call 8 different people just to set up an urgent doctor's appointment. I signed up for a Blue Cross plan, but it turned out it was an Amita / Ascension plan in disguise. My experience with them has been awful. All of the reviews on their websites are terrible. On top of all of that, they forgot to activate my plan until halfway through the month of January! I would try something else. Good luck trying to reach them by phone. They will give you a phone number, but no one will answer.

Blue Cross Blue Shield has really gone downhill, at least from when I previously had it (in 2009). I thought this was supposed to be a widely accepted, well protected insurance - wrong. They deny claims they shouldn't, fight your providers on payment (I've had some of my Dr's offices tell me this). There is even a therapist in the community who states on their website they will not accept BCBS anymore as they have issues securing payment. Currently I'm fighting with them over a claim they don't want to pay, for an IN NETWORK provider (physical therapy, referred by my PCP). Honestly, they're a nightmare and a joke.

BCBS is a well-known and respected health insurance provider with a long history of serving customers. If you are considering purchasing a health insurance policy from BCBS, it is important to carefully review the terms and conditions of the policy to ensure that it meets your needs and budget. You may also want to consider consulting with a licensed insurance agent or broker who can help you compare different health insurance plans and choose the one that is best for you.

People worthless conglomerates they treat her like you're number terrible patient I can't believe they're two and a half Stars I stopped Blue Cross in the early 90s and decided to see if they were better 22 was I wrong oh my gosh what a satanic company anything to disrupt your health they'll do and promote the country only gives you three choices nowadays they're all horrible but probably not as bad as Blue Cross I'll go back to somebody else next year so don't make the mistake I was away for 30 years and I went back mistake mistake I hope I save you from frustration thank you

they have very good customer service you can call and get in touch with a person easily and they are very helpful and personable