Blue Cross Blue Shield Association Reviews 129

Blue Cross Blue Shield of NC sold me a “Blue Medicare” (Medicare Advantage) plan with a $2,000 benefit that you can’t use because there are only 14 in network dentists and tens of thousands of policies.

i have been having back problems for about 5 yrs now. I went to a orthopedic surgeon who did a MRI on my back. I was told i need a triple layer fusion on my lumbar area. I really didnt want to do that so i opted for a couple of cortisone shots and the next 3 and a half years i did really well. Here lately my back and sciatica nerve has me just wore out. My legs are week and tired with constant back pain. The nerve must be getting worse since the pain is going up the back into the neck and shoulder area, My old Doctor retired. so i went to a back specialist anyway the specialist did x rays and said it didnt look good that i needed a MRI. Anthems blue cross refused my MRI. My doctor did a pier to pier talk with Anthem and they still denied it. They recommend i do 6 weeks of physical therapy and see how i feel. Well with my back being in the condition its in i dont think 6 weeks of physical therapy is going to be the answer. I NOW HAVE 2 OF THE BEST SURGEONS COMMENDING A MRI. ONE IS A HARVARD GRADUATE SURGEON AND THE OTHER IS A ORTHOPEDIC SPECIALIST AND ANTHEMS STILL WONT APPROVE A MRI. OUR COMPANY HAS CLOSE OR OVER 100 PEOPLE THROUGH THIS COMPANY. I THINK ITS TIME TO REEVALUATE OUR HEALTH INSURANCE. If anyone has issues getting approval for a MRI with Anthem please report to the division of insurance. Anthem has been sued once for not paying for procedures it may be time for another class action lawsuit. Please spread the word Thank you so much for your time.

They canceled our insurance that we had for years. They said that they do not write group for husband and wife that work at the same company.

I HAVE NEVER IN MY LIFE HAD AN INSURANCE THAT DIDNT HELP WITH BILLING BCBS IS THE WORST I MEAN THE WORST, THERE IS NO REASON IF MY MOM IS GOING TO A IN COVERAGE ER THAT SHE NOW HAS A BILL FOR 7,000 DOLLARS AND ANOTHER ONE FOR 3,000 DOLLARS THEY REALLY TO HELP PEOPLE WHEN IT COMES INSURANCE

Got quite the runaround when trying to register my account. Person I spoke to was extremely difficult to hear and read the most monotonous, monotone script when I just needed simple answers. Everything worked out, but there's definitely kinks in their registration and customer service section.

we need universal healthcare in this country, not these QUACKS

Anthem is so terrible. Maybe if I didn't know better, I wouldn't think so. But I do, and it's apparent.

Recently, my employer switched us to Anthem from Cigna, who I had for the past 9 years. I was comfortable with Cigna, I knew their rates, I had the app and website, it was all good.

So since January I've had Anthem and have had nothing but issues with them and their unorganized, poor service departments.

First, I can't change my own phone number on the website. As of Jan 1st all of my information was supposed to transfer over. I have worked for my company for 9 years. I've had my cell phone since I moved and got married for 10 years. I had Anthem at a previous job in a previous city 12 years ago. So somehow the old cell number with a different area code, that I haven't had since before I had my job (9 years to 10 years right) is listed. Obviously they reactivated my account with my SSN. I try to change it myself online, I can't. I call their customer service, I can't update it. They say I'm part of a "group" policy (no duh it's through work) and that I have to have my employer submit a change request to them which takes weeks. I argue that my employer has never had this old number since I haven't had it. They don't care. So I call my employer, they verify that the number they sent, which is the only one in my account with them, is the current one with a very different area code. They say they'll resubmit the change request anyway. Weeks goes by, I go through this again. It's been over 60 days - it's still showing the old number.

Later, I was prepping for overseas travel requiring some specialized vaccines. I call Anthem to inquire what is the allowable out of pocket expense or billable maximum the doctor can charge me that Anthem has negotiated with them for 3 specific vaccines so I can guess (since I haven't met my deductible) how much it'll cost. They tell me they don't know, I have to ask my doctor. Doctor's offices don't disclose this, they tell you to consult your insurance. This is known to anyone who deals with medical billing often. So I argue the point that Anthem needs to inform me of the costs they've approved as allowable maximum billing for these vaccines. No progress. The gal says she has no way to access that and can't help me at all. So basically, Anthem doesn't know how much it costs until I'm billed either? How is that?

Next, I submitted a claim myself through their website - easy enough - no changes for 34 days. I call today and I speak to someone who can't find it, spends forever looking for it, and in the end, has to resubmit it because "sometimes they sit for months without anything happening".

What?! Their website is less user friendly, their app doesn't work well, and I dislike so far their customer support and service and my inability to manage my own contact info or try to get any idea of what the costs of items are.

It's awful. I wouldn't recommend the to ANYONE who had a choice. Sure, it's better than nothing I suppose. But geez.

Ever since I was a kid, this company has taken care of my family and many of my friends' families as well.