Beanmachines Reviews 

We have used Beanmachines as a supplier / service for years. Our Customer Service agent Demie Smylie provides great service, she consistently goes above and beyond to ensure our coffee machine is promptly fixed (coffee is a human right at work!!) whenever issues arise by ensuring our engineer bookings move up when a slot becomes available for us. Demie is efficient and she always keeps us informed throughout the process. The friendly and professional demeanour of everyone at Beanmachines is always on point!

Sean was great, super knowledgeable and helpful. He’s always very responsive and friendly.

Just had the yearly service of our coffee machine and insurance validation at the same time. The engineer was very professional, thoroughly went through the whole procedure, answered all questions clearly. Found a couple of niggles, hopefully they will be sorted rapidly

I still haven’t received a whole box of coffee. I messaged you with no reply. DPD states my parcel is on its way back to me but that was the 14th April

Mark visited us today to install our machine. He was very pleasant, friendly and helpful. He worked around other tradesmen and was tidy with his tools and equipment.

He set up the machine and gave us some basic training.

Lovely guy, who despite not being a Barista, made a very good Latte 😊

Would happily recommend to others.

Beanmashine are always very friendly and helpful when ordering. I have been using this company for eight years and am very happy with the service and delivery. Wouldn’t buy coffee beans or hot chocolate from anywhere else! First class!!

Demie Smylie (Customer Service Co-Ordinator) was friendly, knowledgeable, and resolved my issue quickly without any hassle. She listened carefully, explained everything clearly, and followed up as promised. Super efficient and professional—really appreciated the support!

Demie is easy to contact and always on hand to help in any way that she can, advising and booking jobs promptly.

Very helpful, clear induction instructions. Double checked that I was okay with the information before he left. And friendly

Sean was amazing! Did a great job installing the machine and guiding us on how to use the machine.

Really helpful staff tried many coffee companies for repairs and these are the very best there is. Sean is very helpful and professional. They don't rip you off and charge extortionate amounts for call outs. They are a first class service. Would highly recommended

Sean was fantastic during the service to our machine. He was very approachable with questions and took the time to explain in terms I could understand and follow.

I received a quick response to my enquiries and Liam Wright supplied me with all the relevant information. free coffee bean samples to try out. This company knows what businesses need in order to do business with them!

Sean was fantastic, thorough, informative and speedy. Thank Sean.

Sean was an amazing during though out the service I want to say big thanks for amazing service and our coffee machine works perfect now.

Mark Fraser - thankyou for a superb training session - excellent - Robertshaws Farm Shop Skipton

Sean is the best ! Amazing service and excellent skills

We are using Beanmachines to service our barista style coffee machine and booking in the service has always been a breeze thanks to lovely Dem! Great response time and very accommodating even to last minute changes.

Paul arrived when expected and was very helpful/thorough in checking the machines and providing guidance on preventing and dealing with any future issues. Thanks!

Sean serviced our Machine
Very polite and helpful