beds.ie 

Terrible customer service. Guest bed faulty and couldn't be used. Although we called many times we were always told someone would call us back...no one ever did! Finally received a refund months later after the manufacturer got involved but 80 euros less than we paid.

Overall a really disappointing experience.

Ordered a double bed. Arrived within the week delivered by 2 very nice gentlemen. Bed is perfect quality. Very happy overall

Have to say my experience ordering a divan base from beds.ie exceeded my expectations.
I had a few questions first and was replied to promptly each time.
I placed the order this Tuesday and got an email really quickly confirming a delivery time. It was delivered this morning (Thursday) in the middle of the time window they said they'd deliver it. The two gentleman that delivered it were friendly and polite.
The bed was easy to assemble and good value with excellent service!
I got a 4 drawer divan base and it's not the most solid base in the whole wide world but for what I paid I'm really happy and know I'll get at least 5 years (prob more) out of it!

Great service. The mattress had to be made and delivered from Europe and the manager was in contact with us the whole way through the process.

Very pleased with the service - highly recommend.

Great, delivered superfast called beforehand to arrange time, and arrived on time, pleasure to buy from.

Highly recommend this company and my bed delivered within a week of order,rang me a couple of days b4 delivery with a time frame and my bed was delivered by a very nice gentleman in that time frame bed is even better than it looked in the picture top quality Thank you for much beds.ie 👍

I would highly recommend this company. Our driver arrived promptly within the time frame we were given ( Despite snow) and was so polite.
It is stressful buying a new home and lots of things have gone a wry for us but having to deal with Beds.ie was a breath of fresh air.
Our driver was so well mannered and patient when he couldn't find the house - as we have no eir code yet.

Great Cust service ! Over the phone and via web chat ! Very professional and friendly- I ordered a bed over Xmas and hoped to get it by then - they called me the day before to confirm delivery and bed arrived before Xmas as promised !

Their customer service is awful and I found them unreliable in my dealings with them - avoid at all costs.

Great service - before placing my order I had a couple of questions which were answered promptly on the webchat service. My order was delivered within 6 working days. Beds.ie called me in advance to confirm a delivery slot with me, their agent was friendly & very well informed. The delivery arrived on time & right in the middle of the delivery slot. The quality of the mattress I received was better than I had expected & great value for the price. I would definitely recommend Beds.ie based on my experience.

This is a UK company which makes things very difficult.
Purchased a product that didn't work. The manager Gerry has a horrible attitude and found it impossible to deal with the situation.

The company has no customer service. So if a problem arises, they are very hard to deal with

I see a few fake reviews on here lol

We had ordered a bed in August with 6 weeks delivery time and moved house in September. Delivered was it last week, so 4 months delivery time in the end.
Customer Support was responsive but not upfront with regards to delays. No regular updates.
Quality of bed is good though.

Beds.ie has a great website which is easy to access and check what you need. We ordered a bed and the whole transaction was pretty easy. We were contacted few days before the delivery and it was delivered in great time. They gave us a time slot and arrived perfectly in that time. Can highly recommend Beds.ie.

Customer service was great and always very quick to respond. After I placed my order it turned out there would be a delay in the supply which meant the bed would arrive too late for my needs. This was clearly communicated to me and I was able to easily cancel my order and received a refund 2 days later.

Credit where credit is due, company notified me up front about a delay in delivery time, facilitated me to change model which was available without quibble and refunded balance straight away, regular contact to keep me updated, delivered on day and at time they had said. So well done beds.ie! Keep it up, your customer service was excellent across your team

Avoid. Their supply chain is hit hard by the pandemic, causing unexpected delays in delivery time. The delivery dates they have in their website for each item are inaccurate and should not be relied on, especially if you have a tight delivery date (moving houses, etc.).

Many industries are hit by the pandemic disruptions. What I did not like is that they were not upfront with that and set realistic expectations when I placed the order. Only after I placed it they brought up their supply chain issues, and that they are not committed to the delivery dates presented on their website. That has adversely affected by plans. I won't be shopping with them again,

Can't fault the service ordered a mattress on Tuesday arrived Friday, kept informed about delivery day and even give me a time slot on the day

I have bought a mattress from them, the quality is excellent. Delivery was a little slow, but they apologised and even gave me some free pillows.
The delivery driver was an absolute gentleman and more than helpful, i rarely give tips but he deserved his.

Total rip off. Purchased a mattress for €320, its a bit of foam. May as well sleep on a camp bed. Called to complain and very unhelpful response from sales manager. Company also using domain suggesting they are based in south without presence in the south of Ireland

This is my third time to purchase from beds.ie
Not only do they sell top quality products that are competitively priced. Gerry and the Team provide excellent Customer service right through to product delivery.