beds.ie 

Buyer beware. An extremely disappointing purchase with little or no customer come-back when issues arose during assembly. This was an expensive piece of furniture that should warrant better customer service but instead I now have what I consider to be a substandard product.

I recently purchased a Parisot children's bunkbed on sale from beds.ie which was in terrible condition - several of the pieces (and there were many) were dirty and damaged. As the damage only became obvious after I had started to assemble the bed, beds.ie would not offer a replacement or a further reduction in price or any other form of compensation. My experience has been most disappointing with the result that I now have a sub-standard bed for which I paid more than I should have.

Also be warned - we were advised that bed assembly would take 2 to 3 hours - it took over 9 hours. And it is far from straightforward to assemble even for those well versed in self assembly furniture and with the correct equipment (i.e. drill gun etc.) Pieces do not fit together easily, wood glue (which is provided) is required to hold it pieces together making it more time consuming and fiddly. The frame is extremely heavy making the bed very difficult to move. Despite this the bed bases are not durable or particularly weight bearing and easily bend - they are literally two pieces of thin plywood.

One of the reasons the bed could not be replaced despite is the fact that it cannot be dissembled once glue has been used. This begs the question as to how the bed might be moved from the room it is as it is far to big and heavy to be carried through the average internal door. With that in mind - we were luck we assembled the bed in the room where we required it.

Even having purchased this at sale price, it was NOT worth it. My advice? Keep your cash and purchase a flat pack bunk bed from a Swedish flat pack furniture store (or similar) which should be easier to put together and where you ought to at least have more acceptable customer recourse should there be an issue post purchase or post assembly.

Great service,I ordered bed on Saturday and it was delivered Tuesday.Phoned to arrange delivery time and came at the time promised..Quality and value excellemt.Would not hesitate to recommend them.

Originally when I got the bed , there was a rip on the base but they changed it for me , so I put up a good review , 3 months on this bed is awful , the tufting on the mattress has these plastic pegs that stick up , making the bed so uncomfortable to lie in . 3 months old and I feel like it's ready for the bin , I was told by the manager that I must rotate the mattress at 3 months , when I complained , there was nothing on the bed to say that , no sign with instructions , so I rotated the mattress , and it's just the same , those pegs sticking up , and now there is a hole down the end of the bed where I slept on it , I was also told that because my bed is up against a wall, and not in the middle of a room , that i am using the same side to get in and out , this has damaged the bed , the men from beds.ie delivered the bed ,never said a word about it not being suitable to go against a wall,no instructions on the bed to say it could not go against a wall, I weigh 9 stone not 29 stone ,this bed is 3 months old ,it's a disgrace I paid 700 for this bed ,and 3 months old and it's no good to me ,I have scoliosis of the spine ,and this bed is making my symptoms worse ,

Bought a bed for 135e. Company kept in touch in regards to delivery and rang me the morning of the delivery to give me a more accurate time. No problems with communication. Bed quality is okay, you get what you pay for.

Ordered and paid for a bed and mattress. Price was competitive, I admit.
After some 2 weeks I was called and we arranged delivery on Feb 8 between 5pm and 7pm. On that date, their driver called me at 3:28PM and announced he would deliver my order in about 20 min time, i.e. before 4PM. Told him that I was still at work but will be ready to accept delivery during the arranged time window between 5 and 7.
The driver told me he cannot wait and a while later i received a call from the company. I was told that we need to reschedule. Later on, I agreed on delivery on Feb 13 between 1pm and 3pm. This time I insisted on delivery within that time window and was told yes, this time they would make sure.
On Feb 13 their driver called me at 10:04AM to announce delivery within the next 30min. So at best this would have been 2.5 hours before the begin of the "guaranteed" time window. Had to cancel again. Management called me later and I was informed that they cannot guarantee 2 hour delivery time windows (most logistics companies I have dealt have a strict 1 hour policy, BTW). So I cancelled and the company told me I would receive a full refund.
I haven't received the money so far but today I got another call instead from beds.ie. They wanted to arrange for delivery again. Within a 2 hour time window. :-D This representative was quite surprised when i explained that his company had already agreed to refund me.
I simply cannot deal with this level of unreliability. I just want my money back.