Bells Motor Group Reviews 1.795

Mark was extremely helpful, as always, he makes the experience pleasant and easy with professionalism and courtesy

Friendly receptionist Jo and service completed with request of replacement parts dealt with. No complaints whatsoever ever and vehicle returned early.

Having recently extended my service plan and as always Bells Volvo in Bedford did a great job with the my latest service today. Mark and Lesley on the service desk were 1st class as always, a credit to Bells.

I recently purchased a Kia EV9 from Bells Kia and the service throughout was absolutely outstanding.

A special mention has to go to Leigh, who was brilliant from start to finish. The purchase was unfortunately delayed for several weeks due to issues completely outside the dealership’s control, but Leigh remained patient, professional and incredibly supportive throughout the entire process. He kept in regular contact, never applied pressure, and genuinely made what had become quite a stressful situation much easier to deal with.

When everything was finally resolved, the handover experience was excellent and the car was presented beautifully. The Kia EV9 is fantastic and I couldn’t be happier with it.

It’s rare to find customer service that feels this genuine and personal nowadays. I would highly recommend Bells Kia to anyone considering a new car purchase, and Leigh in particular was a credit to the dealership.

Thank you again — it was very much appreciated.

Took my used kia in for engine light, they were very attentive, had to go in a couple of times but they were clear with me throughout the process, no suprises. Jo on front desk was friendly and helpful, thank you

I had a great experience with Bells Motor Group in Northampton, thanks especially to Ben. He was professional, knowledgeable, and made the whole process very smooth and straightforward.

Ben took the time to explain everything clearly and made sure I felt comfortable at every stage. I never felt rushed, which I really appreciated, and it made the whole experience enjoyable.

I’m very happy with my Volvo XC40 so far – it’s been a pleasure to drive. Thank you again to Ben for the excellent service!

Just had the 11 year old Volvo XC60 MOT'd. I have always found Bells in Bedford good to deal with. Mark was there and dealt with my car today and was great but I have to say that either Mark or Leslie at Service Reception are quite the best. (I can't judge the mechanic who did the MOT but I trust him and his colleagues 100%!)

A great experince buying a new Kia Sportage, Neil Sidbottom was a very professional, informative and very friendly. A pleasure too be with.

Just brought my 2nd Picanto from Bells Kia in Northampton. Neil Sidebottom was our contact and he was brilliant. Great service and communication. Very happy with my new car. My old car, at 13 years old, is still going strong too now being driven by my son.
Can't fault the car at all and Bells is a great place to buy from.

I had an excellent experience with the Bells Bedford branch from start to finish. The customer service throughout the whole process was absolutely lovely, and the team made everything feel easy, reassuring, and genuinely personal.

One thing that really stood out was the personalised video of the car, which gave me so much confidence before making my decision. I also really appreciated the reassurance from the team in keeping the car reserved for me, which made the whole experience feel trustworthy and stress-free.

The delivery of the car was seamless, and arriving with a beautiful bouquet of flowers was such a thoughtful touch that made the experience even more special. The team were all incredibly friendly, professional, and helpful throughout, and communication was fantastic from beginning to end.

Overall, it was a smooth and seamless transaction, and I was left feeling completely reassured and genuinely happy when the car arrived. I would highly recommend Bells Bedford to anyone looking for outstanding customer service and a personal touch.

Thank you Steve, and Roy for the delivery of the car.

Customer focused and before, during and after sale service has been great. Thanks Keanan and Jack!

Recently bought a Kia from the team in Northampton. From start to finish, the service from both Ali and Leigh was exceptional. They could not have been more helpful and engaged throughout. This has continued during the post sales period. Would highly recommend the superb customer experience and support.

10/10 amazing service from Ben at Volvo Northampton would highly recommend the whole way through buying our car was great didn’t feel pressured in buying either which was lovely as I’d been looking for a new car for few months and other garages and sales people we’ve just too much in adding pressure on deals but Ben actually went through each options we could go for and we couldn’t be happier with the car he sold to us
The pick up of our new car was also a great service made it feel very special that we had brought this and went through everything on car it didn’t feel rushed best experience in buying a car many thanks Volvo Northampton

Second time buying a new Kia, Aaron our salesperson was very professional and helpful.
Looking forward to driving the new car

Neil Sidebottom, in sales, was very helpful, patient and went to a lot of effort to find the right car at the right price. He was also willing to help with our many after-sales questions!

Our recent experience at Bells Motor Group has been very positive, Ben was the new Sales Consultant who dealt with us, we must say his professionalism, honesty, and the low-pressure environment made for a smooth transaction. Ben went above and beyond to meet our needs, he made it happen! Ben also gave assurance that we can him call up should we have a query however large or small, he gave us a call few days later after taking car away to see how we are getting on with it, thats dedication and passion, the quality of a good dealership! We also observed other members of sales team being curteous respectful and polite.
We will use BELLS for the aftercare as we have for previous vehicle without hesitation.

I recently purchased a 2020 Volvo S60 B5 from Bells Northampton, and I couldn’t be more pleased with the entire experience.
From the very beginning, the level of care and attention to detail was outstanding. The car was prepared to an exceptional standard , it had a new service carried out, a fresh MOT, all four wheels were fully refurbished, and any imperfections were taken care of before handover. It genuinely felt like I was receiving a brand-new car.
A special mention goes to my sales advisor, Jasmine, who was fantastic throughout the process. She was professional, knowledgeable, and incredibly helpful, making everything smooth and stress-free from start to finish.
It’s clear that Bells Northampton takes great pride in the quality of the vehicles they sell and the service they provide. I would highly recommend them to anyone looking for a car, and I wouldn’t hesitate to return in the future.
Thank you again for such a great experience!

Just purchased my new car from Bells Bedford. Just to say that Jade was excellent throughout the whole process. Very friendly, professional always keeping me updated throughout.
Thanks Jade

Jade from the Bedford branch made the whole experience of finding a new car effortless. She was knowledgable and helped to make the process seamless. We are very happy with our new Kia sportage

As always with Bells Volvo Beds.. first class service from Mark .
Top notch customer care, nothing is too much trouble. I highly recommend this dealership.