BendPak Reviews 371

Great company. hard to get through on the phone sometimes. customer oriented. jBendpak wants to make sure customer is satisfied even when the installer is the problem. I know this because i have gone after other installers and fixed their mistakes. Or when the installer gives up. In the immortal words of Winston Churchill Never Never Never give up.

Bob Cook
Trendar Equipment

Great customer service. Product excellent. Set up directions are poorly written but can be figured out. This is my only area for improvement. The assembly directions do not match many of the components and the drawings are not clear. After you build the first one...easy to do another.

I have been trying to get in touch with you people for 2 1/2 days with no response. I purchased a lift and the certified BendPak installer said there was a bad pump. it wouldn't lift up even with or without a viehicle on it. My ticket #31767 was issued. If I don't hear baack today I will send the damn thing back and look someplace else. I will be needing a total of 6 or 7 lifts so someone would like my business.
Dave Swenson 605-610-6888

Easy to order on line and yet always available by phone or chat if you have questions.

It would take too long to actually describe how many things have gone wrong with this company, the delivery, technical service, and parts delivery. Very disorganized from the top to the bottom. I have had a car stuck on this brand new, expensive piece of chinese junk for weeks.

It’s everything I wanted in a home lift. Dependable, impressive and totally functional.

Excellent and informative personnel. Helped me make the right choice of lift. The lift is very well made and performs flawlessly! I should have purchased it many years ago.

They were very receptive once I called to check my status, but they did not respond to my initial email. I had to call to get the ball moving. Once I was in contact with the correct people the issue was resolved quickly and painlessly.

Great product at a good price. Self assembled, instructions could be a little better but their not terrible, just follow them CLOSELY. I got the cables on the wrong pulley and had to redo. Sales and shipping people were pretty good to work with, just don't expect an Amazon process, you actually have to talk with people and follow up with them.

It is truly an awesome product. A friend of mine at Cole's classics recommended I buy your lift. I was all set to buy a different one, and I'm so glad I didn't. Yours supports my truck which is a 4-door long bed Ford F250. I also like the pneumatic lock system instead of the lever type that I was used to for my last one. As of this writing I've had it for at least a month. I have absolutely no complaints it is perfect

Product is fine - just fine.

Customer service is TERRIBLE. Ther website and information disclosure about what you are buying is terrible. READ CAREFULLY.

Price is expensive.

W

No complaints. Great communication and service

Wanted the HD-9XW for extra height, but ended up buying the HD-9, due to being installed into attached garage with limited height. Needed to raise garage door a bit to fit. Had to get creative for delivery and have the lift shipped to friend’s property with a forklift accessible, then trailer to the house, and used an engine hoist to remove from trailer. Install went pretty smooth, but watch that you route the cables properly for the secondary cable slack safety locks (I initially routed them wrong, causing the secondary safety locks to remain engaged, and caused a bit of extra work to correct). Over all, a great lift that I would absolutely buy again!

The products are great. The only thing is when I ordered on your website it showed free shipping. Then when I went to lay it changed to a charge for shipping. So I am not happy that it misleads us when purchasing.

Good luck returning a product direct from bendpak. Purchase through Amazon if your unsure of what you are purchasing.

Significant delays in the order. Wanted this for the summer and didn’t get it until the end due to their product being out of stock.