BendPak Reviews 371

My overall experience had the capability of going either direction, especially after reading old reviews. But, it seems Bendpak is taking their old reviews very seriously and have developed a completely different approach to customer service and satisfaction.

My lift arrived damaged. Not necessarily Bendpak’s fault. The company that delivered the lift did not follow the forklift instructions on proper lifting that was posted.... with pictures.... on the ends of the packaging. I was concerned that I would end up in a three-way dispute between shipper, Bendpak, and myself (based on reviews from years previous). Fortunately, Bendpak was able to make things right without delay and supplied some touch up paint and replacement items for the damaged parts. These items were shipped extremely quickly, and ended up not slowing my install of my lift at all. I spoke to multiple reps and they all maintained open communications as they needed to have two different departments handle two different issues.

Should I need another lift, or anything offered by Bendpak, I will not hesitate to go to them first!

The absolute worst experience, damaged parts, missing parts, wrong parts, parts that were not welded, horrible at calling you back, horrible instructions, 3 months to finally get a running lift.

Plastic shims used to level popped out. Installer never returned call. One lift leaks at pump/controller/tank joints. Otherwise they work fine.

Have not received order. Called 3 times. Now I was told to call ups. Should have bought product somewhere else.

Absolutely loved the mini/toy lift as do my customers. GREAT IDEA!

Recently purchased a QuickJack 5000 thru Costco and extender kit direct from BendPak. I have been in the auto industry most of my life and this jack is awesome. Easy to assemble and works as promised both on my Audi TT and Chrysler mini-van. I did have a minor issue with one of the air fittings but their customer service handled it immediately and well. To me this is a 5-star company for both product and service.
Rick M.

bendpak's customer service is second to none . my next lift will definitely be a bendpak

Tried to charge me $95 for lift gate service after order was already processed with free shipping. There is only one LTL carrier in my area and both of their trucks have lift gates. Nor does the company charge for lift gate service. So I cancelled order and will never return.

Great customer service. Thanks!

Our Ranger DST 30 balancer is easy to use, very intuitive, even the simplest techs can set it up. Our comeback rate for balance issues has all but been solved since it was put into service 6 months ago. Rich D.

Online catalog was easy to pick and choose your order. Fast Confirmation of order.

Bendpak has always been the standard in the automotive industry, at least for the my first 25 years in the industry. I purchased a 4 post lift with roll jacks, with in 2 weeks had a problem with one of the roll jacks that stopped working. There service tech sent me a email on how to repair it myself, on a piece of equipment that had been in service for 2 weeks? No problem stuff happens. 3 weeks after that a ranger balancer that had been in service for about 5 weeks decided to let the smoke out. According to their service tech it would be 1-3 days for a tech to get to me because they did not have one in my area
( I am a hour away from Atlanta, I recall that being a big city?) and then 5 days to order parts after that. Well...... if your reading this review you probably know how we pay for tire machines and balancers, by balancing tires. If you are not in a hurry maybe this equipment is for you.

Have a 3.5 year old tire balancer and can't get anyone to fix it. Spent $1000 in parts with their tech support and it still isn't fixed. They told me i'm out of everyones area and offer no other help to get it fixed. Don't buy Ranger!!!! They don't support their own equipment.

Ordering through Bendpak was super easy but the shipping process was not. Because the lift is so heavy, it needs to be shipped to an installer. When my HD-9 arrived at the installer, the box was torn to pieces and some parts of the lift had scratches on the paint from being unprotected. Luckily the installer took pictures and asked me what I wanted to do. I reached out to Bendpak and they shipped out a new lift. The problem should have never happened but it was probably the transportation company. Bendpak handled it well and got me a new, undamaged HD-9 ASAP!

Ordered some bigger extensions for my lift that I purchased earlier this year. I love and have used it a lot for everything. It’s very well built. Thanks

Fast and easy to order parts for my customers

It was easy for my son to help get the order in, and the lady I spoke with was very nice to let me know when to expect delivery thanks to all

Surprisingly I thought ordering direct from the source was the best way to go, but that was far from the truth. Ordered their latest model QuickJack 6000XLT from Kat Ladosky over the phone. She seemed nice but was not responsive when I had issues with the order and wanted a return/refund. The items delivered were damaged and the 2 boxes were busted open. Called Kat several times leaving messages and emails with no response? After the 5th phone call, Kat said they will schedule for FEDEX to come pick it up. That didn't happen till 2 weeks after that phone conversation and had to deal with the 3 big boxes taking up much space in my garage. Really convenient.

After Bendpack received the items, they still did not refund the money back to my card. Had to call my credit card company to get the funds back. Pretty damn unethical and irresponsible with their service and way of doing business. Will never order from this company again. Wasted a lot of time and effort to get this item returned with much frustrations. Don't bother buying from this company.

Fast shipping, excellent service. Had a small leak in the hydraulic ram and they promptly sent another one. The lift works flawlessly. I plan on building a bigger shop and all my lifts will be BendPak. Great lift......great company!